Production Line Incharge

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Job Title: QA Tester – Security & Vulnerability Testing

Experience: 3+ Years

Location: Gurugram (6 Days WFO)

Job Summary :

We’re seeking a QA Tester with strong experience in Vulnerability and Security Testing.

The ideal candidate will perform manual and automated penetration testing, identify security flaws, and work closely with development teams to ensure secure, compliant applications.

Key Responsibilities :

• Perform vulnerability assessments on web, mobile, and cloud apps.
• Conduct tests for OWASP Top 10 issues (e.g., SQLi, XSS, CSRF, SSRF).
• Use tools like Burp Suite, OWASP ZAP, Metasploit, Kali Linux, Nessus, etc.
• Automate security testing and integrate with CI/CD (Jenkins, GitHub, GitLab).
• Test and secure APIs, including auth mechanisms (OAuth, JWT, SAML).
• Ensure compliance with ISO 27001, GDPR, HIPAA, PCI-DSS.

Requirements :

• 3+ Years in QA with a focus on Security/Vulnerability Testing.
• Experience in manual & automated security testing.
• Knowledge of scripting (Python, Bash, JS).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Bonus: Certifications like CEH, OSCP, Security+, etc.

• SAP Ariba Strategic Sourcing capabilities including Ariba Spend Analysis, Ariba Sourcing, Ariba Contracts, Ariba Supplier Lifecycle & Performance and Supplier Risk
• Should have experience in implementing on- premise and on- cloud Ariba.
• Good knowledge and understanding of Ariba P2P, Integration of P2P with backend ERP System.
• Strong Knowledge in ARIBA network skill set
• Daily activity :
• RFI Creation
• Auction Creation
• Forward Auction Creation
• Coordinating with Supplier for Response
• Resolving Login Issue of supplier
• Supplier onboarding
• Catalog Uploading
• Creating Templates as per requirement.

PHP Developer Responsibilities:

• Conducting analysis of website and application requirements.
• Writing back-end code and building efficient PHP modules.
• Developing back-end portals with an optimized database.
• Troubleshooting application and code issues.
• Integrating data storage solutions.
• Responding to integration requests from front-end developers.
• Finalizing back-end features and testing web applications.
• Updating and altering application features to enhance performance.

PHP Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Laravel, MySQL, API Development, OAuth, JWT, Git.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git.
• Familiarity with MySQL databases.
• Ability to project manage.
• Good problem-solving skills.

• Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
• Converting business processes into technology solutions, designing application flow, database design, and connections.
• Create SQL queries for report generation on the platform.
• Build visualizations and dashboards based on business KPIs.
• Create training documents and videos for our users. Support users in the digital requirements.
• Analyze and suggest product and process improvements
• Take and track all customer queries and assist them in using the platform
• Interface with the product team on feature requirements and improvements

• At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
• Ability to grasp business processes and create business processes for digitization of operations.
• Tech, MCA, BCA, or graduation in any technical field.
• Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

• Aptitude test
• Technical Interview
• Culture Interview

Marketing Manager:

Profile: The primary role of marketing manager is to attract, retain and grow revenue from a company's targeted customers - across markets. The person is expected to have a proven track record with a minimum 7  years of experience.  In carrying out this role, you must support revenue with lead generation and other quantifiable marketing activities.  

Roles and Responsibilities: 

• Develops and implements strategic marketing plans (International & Domestic) for the company.
• QualifiedRevenue generating Leads through various marketing activities:
  • Digital marketing campaigns.
  • Social media.
  • SEO and superior web presence.
• Prior experience of marketing for IT/ITES businessis a must.
• Messaging, communication to be crystalized and executed in helping generate revenue.
• Build content around the product / service to be pushed across channels.
• Manage the team to perform accurate data generation for digital marketing activities for its target markets / companies.
• Team Management. Finding ways for team to achieve success – recruit, train, mentor and evaluate team members.

Location: Noida