Product Marketing Intern MBA BBA Marketing Fresher

Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

1. Introduce new HR initiatives like linking pay to performance, reward and recognition policy, etc.
2. Handle the overall recruitment including preparing job descriptions, analyzing job requirements, and finalizing candidates
3. Design and implement the sourcing strategy
4. Ensure compliance with SOPs and company policies
5. Design the organization structure keeping in view the future expansion plans
6. Ensure optimum utilization of human resources i.e., manpower planning and deployment

Good Functional knowledge and experience in implementing Oracle EBS - Project Billing & Project costing modules

The candidate must able to perform Setups in all instances under the guidance of team lead. Coordinate with the Onsite Functional team to write MD50s (Functional Design) for RICEW objects.
Perform and coordinate all testing cycles for Project costing and Billing modules.
Support users during data conversions, cutover, go-live, and hypercare.

Modules knowledge: Project Costing (Must) and Project Billing (Must), General Ledger (Good to have), Payables(Good to have), Receivables(Good to have).

We are looking for a fresher, Non-MBA for Sales and Marketing for our training.

Working with B2B lead generation sites
Calling to understand requirements
Prepare and sending quotations
Maintain and tracking of sales funnel
Maintaining CRM /LMS

We're looking for someone having 2-3 years of total work experience with strong managerial and leadership skills. The coordinator will be responsible for the overall direction, coordination, implementation, execution, control and completion of web and mobile development projects, ensuring consistency with company strategy, commitments and goals.

 

**Responsibilities**

• Ensure that all projects are delivered on-time, within the scope and within budget.
• Develop a detailed project plan to monitor and track progress.
• Drive mobile application product vision, strategy, and roadmap
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Supervise the development, bug-fixes and upgrades of web application projects.
• Keep your knowledge and the company’s products up to date with the latest web industry trends.
• Report problems and escalate to management as needed.
• Coordinate with developers to create and maintain a robust framework to support the applications.
• Create and maintain comprehensive project documentation.
• Plan and oversee the preparation and dissemination of project communications.
• Create learning opportunities within the development team through training, conferences, hands-on training and mentorship in projects.
• Oversee recruitment of new team members when required.
• Maintain and develop relationships with existing customers and reach out to potential customers for new business.
• Screen potential business deals by analyzing requirements, financials and market strategies.

 

    **Skills**

• Must have a good professional background in coding.
• Must have knowledge of Web, iOS and Android development technologies.
• Must have strong leadership and team management qualities.
• Must have strong management and organizational skills.
• Must have good analytical and troubleshooting skills with end-users / customers.
• Must have competitive intelligence.
• Must have excellent verbal and written communication skills.
• Must be resourceful, innovative, self-motivated, and confident in high-stress situations.

 

 

Perks and Benefits

The company provided meals, Medical Insurance and other perks.

 

What is the Job like?
 Drive technical leadership and guidance to both your team members and your project peers
 Deliver best engineered products from all engineering aspects like designing, architecting across multiple product lines
 Drive customer experience, continually raising the bar on functionality, usability and simplicity
 Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement
 Drive best practices and is a pro with agile methodologies/practices – SCRUM, Test Driven Development (TDD) breaking down complex requirements into simpler stories
 Establish a solid project framework and development processes
 Communicate and collaborate effectively with global hardware and software engineering teams.
 Operate strategically and tactically. Work on strategy and help set direction while staying on top of the day to day software development
 Manage headcount, deliverables, schedules across on-going projects, ensure that timelines are met in accordance with the project roadmap
 Direct and provide on-going leadership for a team of individual contributors, set objectives, review performances, define growth plan and nurture.

Who should apply?
 Bachelor’s/Master’s degree in engineering (computer science, Information systems)
 9+ years of strong experience managing software projects right from inception to launch,seeing the full lifecycle, building enterprise systems including at least 2 years of direct people management experience
 Worked on large scale Java/JSP applications with good understanding of web stack
 Good understanding of nuances of distributed systems
 Good understanding of relational databases (preferred-Crystal, Jasper), Worked with Iaas like AWS/GCP/Azure etc.
 Worked with Message Brokers and Application Containers
 Analyse, design and architect, develop and maintain software solutions across multiple projects
 Direct and provide on-going leadership for a team of individual contributors, set objectives, review performances, define growth plan and nurture.
 Drive best practices, and is a pro with agile methodologies/practices-SCRUM, Test Driven Development (TDD) Manage headcount, deliverables, schedules across on-going projects, ensure that resources are appropriately allocated and timelines are met in accordance with
the project roadmaps.

• 15+ years of experience in the IT / ITES industry.
• Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
• Experience in leading initiatives around business transformation incorporate
• Facilitation experience delivery topics around Digital / Agile / Design Thinking
• Experience in delivering leadership programs for Mid to Senior level audiences.
• Highly aware of technology trends across industries
• Familiar with platforms such as WebEx, Zoom, MS Teams
• Learner centricity

Desirable areas

• Industry certifications on Digital / Design Thinking / Agile related areas
• Instructional Design and content development skills
• Managed P&L responsibilities
• Awareness of the latest tech trends such as AI, IoT, Blockchain, ML

Roles & Responsibilities:

• Management of facilitator eco-system
• Identify sourcing strategies to onboard new facilitators with a practitioner background
• Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
• Guide team to ensure timely NDA and Pricing contract documentation
• Guide team to ensure timely renewal of pricing contract documentation
• Ensure facilitators are provided Train the trainer service live / online
• Ensure facilitators are assessed for their teach-back process
• Ensure timely certification and readiness of pool of facilitators at a global level
• Resolve facilitator grievances by collaborating with key stakeholders
• Upskill on latest products for self and other existing facilitators
• Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
• Create an eco-system of facilitators across industries
• Oversee and report metrics for improving experience through dashboards and analysis
• Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint

 

We are a VC-funded, fast-growing supply-chain startup. In the last year or so, we have grown rapidly both in our scale and our team. We are a group of highly passionate people who are always willing to go the extra mile, and are not afraid of taking risks.

We are now looking to onboard an exceptional Fullstack Developer on our team. They will be an integral part of our technology function and work on challenging, cutting-edge problems, and contribute to the solution design and development for various software systems and subsystems. They will develop new and interesting products for our B2B users and will work with the best minds in the industry.

Please apply if you have:

• 2-5 years of work experience, preferably in a startup
• An engineering degree preferably, from a top-tier school (or equivalent experience)
• Hands-on experience in developing end-to-end applications using Node.Js, ReactJs,
• Knowledge of HTML/CSS, web standards, best practices
• Experience of working with databases - MySQL, MongoDB
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• An experience in writing clean, semantic code with cross-browser compatibility in mind
• Proficient understanding of code versioning tools, such as Git/SVN
• Excellent coding and debugging skills
• A passion and the ability to make beautiful, smooth, delightful web experiences
• A Will-Do attitude

We have:

• A team of aces, from top-tier schools and startups, to work with
• A fast-paced, data-driven, and fun work environment
• A huge appetite for new, disruptive, creative and implementable ideas
• An open work culture

We offer:

• Competitive salary
• Great working environment, opportunity to work directly with the founders on very exciting real-life problems.
• Opportunity to grow really fast.
• Opportunity to hire a team & mentor them in the future.
• ESOPs

Hiring process:

• Shortlist
• Intro call of 15min
• 1-2 Tech rounds
• HR round
• Offer rollout

If this is something that interests you, let's talk.