Graphic Designer Intern

Position: Sales Development Representative (International Voice Process)

Job Responsibilities

● Making multiple outbound calls to assigned B2B prospects. Develop sales opportunities by researching the prospective company, using influencing and relationship-building skills, and providing information on the client's product/value proposition.

● Ability to understand the key objections from prospects, clarify their concerns & use product knowledge & vendor-led training to alleviate these concerns & move the sales cycle forward. Persistently follow up with the prospect in a clear & timely manner to ensure positive outcomes.

● Understand customer campaigns, and their products/services and appropriately communicate customer brand identity to prospects. Provide detailed and concise feedback to the Voice Operations leads on the outcomes (conversions/rejects / not interested etc.).

● Undertakepre-sales outreach processes such as AG, HQL, SQL, BANT, marketing, and sales lead qualification.

Requirements:

● Minimum2yearsexperience in B2B sales, ideally selling to technology stakeholders, and senior stakeholders including C-suite within the enterprise and SMB organizations with a solid track record of lead conversions via outbound calling and emails.

● Been part of marketing and sales lead generation campaign teams focusing on SQL, MQL, BANT, AG, etc.

● Excellent verbal communication and convincing skills; should be able to think on their feet and provide effective rebuttals/responses to prospects on the calls.

● Strong track record of meeting their targets for SQL / MQL / BANT/ AG campaigns.

• Should be self-motivated, energetic, able to work in a dynamic environment focusing on outcomes, and demonstrate a high level of resilience.

● Ago-getter, and collaborator who is keen to learn and is highly receptive to feedback.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Responsibilities: 

• Help impacts software quality and customer experience (CX) of product features. 
• Able to convert an LLD into code. Codes may need some refinement. 
• Solutions are tested (continuously testable, when possible) and may need 
• refinement. 
• Able to write reusable and well-structured code. 
• Understands software architecture (layers, software component, etc), has 
• knowledge about patterns 
• Understand and can use Algorithms, Data structures in solving problems. 

Basic Qualification: 

• Bachelor's degree in computer science or related technical discipline 0-1 years of experience 
• Impactful internship, if fresher out of college- preferred with reputed techno-product orgs 
• Excellent Functional skills- understands software architecture (layers, software 
• components) and has knowledge about design patterns. 
• Programming experience with at least one modern language such as Java, Node.js including object-oriented design. 
• Computer science fundamentals in object-oriented design, data structures, algorithm design, problem solving, and complexity analysis. 

Detailed JD: 

Responsibilities:

- Interface with product owners and software architects to review and finalize requirements

- Participate in the full SDLC including analysis, design, development, testing, deployment, and support

of new features and applications

- Actively lead and participate in agile ceremonies (Standups, Refinements, Retrospectives, Planning,

and Requirement discussions)

- Communicate effectively, clearly, and thoroughly with the Scrum Team and Stakeholders

- Provide innovative solutions to complex problems

- Design, develop and modify software applications/systems according to specifications

- Develop technical documentation including services, object, and data model

- Create high quality code and perform code reviews

- Create unit and integration tests to ensure the code quality and functionality

- Proactively learn and share knowledge of technology and compare advantages and disadvantages of

alternative solutions/technologies

- Identify areas needing process improvements and see them through to resolution

- Support and coach other Developers, provide technical guidance

- Help onboard new team members

Tech Stack:

C#, .NET Core, XUnit, Entity Framework Core, MS SQL Server, PostgreSQL, Git, JIRA, Web API

• Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
• Prior experience working in an ITIL environment
• Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
• ACL, Security, NAT, QoS, WAN, Cloud, Automation
• IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
• Wireless LAN technologies
• Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
• Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
• Excellent listening skills.
• Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
• A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
• Ability to work with minimal supervision.
• Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.

• Consultant/freelancing role
• Design and build advanced high-quality applications in .Net,.Net Core, Azure or AWS. hands on programming on C#, Web API, NOSQL DB and Azure, AWS.
• Knowledge of software development life cycle.
• Able to handle and manage the projects independently.
• Should be hands on developer and write production level code flawlessly
• Will be involved in client interactions and gathering project requirements, suggest best solutions considering NFRs insights
• Someone with an ability to ensure the performance, quality, and responsiveness of applications.
• Ability to work within a rapidly evolving environment.
• Eager to learn and adapt to new technologies.
• Bring new ideas and technologies to the team that can improve our product or process.
• Help maintain code quality, unit test cases, documentation, etc