Product Manager (Start-Up / Ground-Up Product)

Strong Technical Implementation manager profile with exposure to enterprise clients in B2B SaaS domain

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Mandatory (Experience 1) – Must have 4+ years in Technical Implementation Manager/ SaaS Implementation manager/Technical Project Implementation Manager with atleast the recent 2+ years in a B2B SaaS company dealing with enterprise clients

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Mandatory (Experience 2) – Must have direct experience leading end-to-end software/tech product/tech project delivery

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Mandatory (Experience 3) – Must have External / Client project implementation experience (Don't want internal project manager)

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Mandatory (Experience 4) - Experience coordinating with Product, Engineering, and Support teams to ensure successful customer go-live.

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Mandatory ( Experience 5) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships

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Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

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Mandatory (Company) -B2B SaaS Product companies

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Mandatory (Note 1): Not looking for implementation engineer but someone who handles the implementation projects. In their current or most recent role, the candidate must be the accountable owner of implementation projects (primary client point of contact, owns the project plan and go-live), not a hands-on specialist executing the build.

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Mandatory (Note 2) - We have 5 open positions of which 1 position is for Pune, and the rest 4 are for Bangalore/Gurgaon

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Mandatory (Education): Engineering graduate

JOB DETAILS:

Job Role: Investment Manager

Industry: Banking and Finance

Working Day: 6

Work Mode: ONSITE

Salary: Best in Industry

Experience: 4-7 years

Location: Mumbai

Review Criteria:

• Strong investor management profile
• Must have 4+ years of fundraising experience startups, AIFs, or investment products), investor management and network building
• Must be proficient in pitching investment opportunities and onboarding investors
• Must have experience conducting investor meetings & presentations
• Must have experience achieving revenue targets
• Must have experience representing the company at networking events
• Must understand startup valuation basics, portfolio reporting, investment products.
• Must prepare investment proposals, performance reports, and KPIs.
• No strict requirement, but finance background preferred.
• Must have high ownership and target-driven mindset.

Preferred:

• Preferably from VC firms, AIFs, Wealth Management, Investment Banking, or startup fundraising roles.
• Preferred (Industry): Events industry
• Preferred (Work background): Experience in start-up funding events & roadshows

Job Specific Criteria:

• CV Attachment is mandatory
• How many years of experience do you have in investor management?
• Are you comfortable working 6 days from Mumbai office?
• Current company?
• Current Location?

Role & Responsibilities:

About the Role:

We are seeking a highly driven and strategic Manager - Investment (Start-up Fundraising) to lead fundraising, manage investor relationships, and drive portfolio growth. The role requires a mix of financial expertise, investor engagement, and strong networking ability to achieve AUM growth and revenue targets. The ideal candidate will have proven experience in capital raising, managing HNIs/Family Offices/Venture Partners, and expanding investor networks.

Key Responsibilities:

Fundraising & AUM Growth-

• Drive growth in Assets Under Management (AUM) by meeting set targets.
• Achieve quarterly and annual revenue targets through investor onboarding and capital deployment.

Investor Relationship Management-

• Research, identify, and connect with high-potential investors (HNIs, Family Offices, Institutions).
• Nurture relationships with inactive investors and convert them into active contributors.
• Build long-term trust by ensuring transparency, timely updates, and strong portfolio communication.
• Proactively outreach and pitch company’s value proposition and curated start-up campaigns.
• Seamlessly onboard new investors, ensuring smooth KYC, onboarding, and activation.

Business Development & Conversion-

• Source, qualify, and onboard new investors through referrals, networking, and events.
• Leverage existing investor networks for introductions and referrals.
• Manage pipeline of new investor conversions and ensure smooth onboarding process.

Networking & Outreach-

• Represent the firm in industry events, conferences, and investor summits to expand reach.
• Stay updated on funding trends, investor behavior, and competitive landscape.
• Conduct one-on-one investor meetings to present opportunities and investment strategies.
• Establish strong connections with Venture Partners, Family Offices, and Institutional Investors for strategic collaborations.

Strategic Input & Reporting-

• Prepare and present investment proposals and performance reports.
• Work closely with the investment team to align fundraising strategy with portfolio needs.
• Track KPIs (AUM growth, investor reach-outs, referrals, event participation, conversions, revenue).

Ideal Candidate:

• 4+ years of proven experience in fundraising for start-up.
• Strong investor network with HNIs, Family Offices, and Institutions.
• Track record of achieving AUM/revenue targets and closing investor commitments.
• Exceptional communication, presentation, and relationship-building skills.
• Entrepreneurial mindset, high ownership, and target-driven approach.

We are looking for a collections manager to monitor staff and oversee the procedures to reduce the

amount of unpaid debt the company incurs. You will also be responsible for negotiating extensions with

clients or write-off debt to minimize the company’s potential loss of income.

To be a successful collections manager, you should be analytical and have great report-writing skills.

Ultimately, a top-notch collections manager should have extensive knowledge of collection laws, and

continuously find ways to improve the company’s debt recovery.

Collections Manager Responsibilities:

 Overseeing staff members and ensuring the accurate and timely invoicing of customers.

 Setting payment collection goals and targets for the department.

 Creating and implementing a strategy to improve the collection of outstanding credit.

 Implementing collection policies and procedures to avoid excessive outstanding credit.

 Ensuring that the company policy on recoveries is followed and that it is in line with state and federal

regulations.

 Implementing deadlines for invoicing and payment collection.

 Negotiating with customers in cases when non-payment occurs.

 Preparing monthly feedback reports on payment collections.

 Remaining informed of any legislative procedural training regarding debt collection.

 Training and mentoring of staff members in the collections department.

Collections Manager Requirements:

 Bachelor’s degree in finance, accounting, or a related field.

 We are looking for a Manager who has worked for a first bucket loan collections process

(including payday loans and installment loans).

 The applicant should have international collections experience

 3-5 years experience as a collections manager.

 Experience with accounting software such as QuickBooks and General Ledger and advanced knowledge

of MS Excel.

 The ability to work accurately and independently.

 Good verbal and written communication skills.

 Excellent analytical skills and an eye for detail.

 Outstanding leadership and managerial skills.

 Strong time and people management skills.

 Ability to work to strict deadlines.

 Ready to work at US Shift

• Determining business needs via consultation, business analysis, and targeted observations.
• Assessing existing IT infrastructure and recommending improvements.
• Developing and configuring customized SAP solutions.
• Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
• Deploying SAP solutions and ensuring smooth system integration.
• Troubleshooting and resolving issues to optimize performance.
• Providing SAP system support and end-user training.
• Performing rigorous documentation of SAP processes and presenting progress reports.
• Ensuring compliance with industry regulations.
• Keeping abreast of the latest SAP offerings, updates, and developments.

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
• Building RESTful services and do DevOps.
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
• At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
• Understanding of micro-services-oriented architecture.
• Experience with Databases design (SQL, NoSQL) and analytics
• Experience in driving and delivering complex features/software modules from technical design to launch.
• Expertise with unit testing & Test Driven Development (TDD)
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.