Product Manager (Product company)

Key Responsibilities

Handle customer queries via phone calls, emails, and chat support.

Provide timely and accurate solutions to customer concerns.

Maintain a high level of customer satisfaction and service quality.

Escalate complex issues to the relevant teams and ensure proper follow-up.

Record and update customer interactions in CRM/support systems.

Coordinate with internal teams to resolve customer issues efficiently.

Provide customer training and guidance on product features, processes, and usage to enhance customer experience and satisfaction

Assist customers with product-related information and troubleshooting.

Prepare customer support reports and feedback summaries.

Required Skills

Minimum 2+ years of experience in Customer Support, Client Servicing, or Customer Success.

Excellent verbal and written communication skills in English.

Strong problem-solving and customer-handling abilities.

Ability to manage multiple customer requests simultaneously.

Good interpersonal and relationship-building skills.

Basic knowledge of CRM and ticketing tools.

Positive attitude, patience, and a customer-centric approach.

Qualification

Bachelor's degree in any discipline.

Excellent communication and presentation skills.

Proficiency in MS Office and email communication.

Job Description: 

Years of Experience:- 5-8 Years

Location: Bangalore

Job Role:- Database Developer

Primary Skill - Database, SQL

Secondary skill - DB2 and Python

Skills:

Main Pointers for Database Developer role.

*Should have strong working experience on any Database like DB2(Good to Have) and SQL OR Oracle/ PL SQL etc.

*Should have working experience on performance tuning

Role Description

• Excellent knowledge in Web development using PHP, Codeigniter,Laravel and MySQL
• Experience in third-party rest APIs integration.
• Knowledge in Shopify,Wordpress is an additional advantage.
•  Experience in CRM (ZOHO,Salesforce) is an added benefit.
• Good knowledge of CSS / JavaScript / HTML/ Bootstrap

Qualifications

• Computer Science and Software Development skills
• Back-End Web Development expertise
• Programming and Object-Oriented Programming (OOP) knowledge
• Bachelor's degree in Computer Science or related field
• Strong problem-solving and analytical skills
• Experience with web application design and development
• Ability to work both independently and collaboratively

Assist in the hiring and recruitment process while gaining insights into human resource management. This internship is ideal for those interested in HR operations and employee management.

Benefits:

● Practical HR experience in recruitment and onboarding

● Skill development in employee engagement

● Exposure to professional hiring practices

Key Responsibilities:

✔ Assist in screening and interviewing candidates

✔ Support onboarding and documentation processes

✔ Manage HR operations and employee coordination

Requirements:

● Pursuing or completed a degree in HR or a related field

● Strong communication and organizational skills

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.

What We Are Looking For :

We are looking for a receptionist to be responsible for greeting clients, and visitors to our office and handling a variety of administrative tasks; including answering phones, receiving visitors, preparing meeting and training rooms, making travel plans, event coordination, vendor management etc.

Role &  Job Responsibilities:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Maintains security and telecommunications system.
• Informs visitors by answering or referring inquiries.
• Maintains security by following procedures, monitoring the logbook and issuing visitor badges
• Assisting with a variety of administrative tasks including copying, faxing, stay booking, food ordering, stationary and making travel plans. 
• Preparing meeting and training rooms.
• Performing ad-hoc administrative duties.

• Strong in problem solving, algorithms and data structures
• Proficient in Python
• Hands on experience in technologies and tools related to any of NLP, Deep learning, Machine learning, Conversational AI
• Experience with knowledge Graph or any graph based system is plus
• Able to train and deploy models
• Broad knowledge of machine learning algorithms and principles
• Performance profiling and Tuning
• Communicate and propose solutions to business challenges
• Familiarity with at least one of the cloud computing infrastructure - GCP/AWS
• Keep abreast with the latest technological advances
• Team mentoring and leadership skills.

Job Description

We are looking for a talented Sr. Web Designer to create amazing user experiences.  Your creativity able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Create visual/graphic design standards, maintain image library
• Well versed with Photoshop, Coral Draw, Flash, Illustrator, Strong HTML, CSS3
• Expertise and experience in Web design and development, print and online media
• Strong knowledge of Web and design principles
• Strong conceptual development, layout and illustration skill
• Experience of managing intranets independently
• Work on campaigns for internal teams, which will include intranet banners, mailers, posters, wallpapers, etc.

Additional Requirements:

1. 6-8 years of Solid UI experience background.
2. A bachelor/master’s degree in interaction design or related UI degree
3. Proficiency in Photoshop, Illustrator, UXPin, Balsamiq, Axure RP or other visual design and wire-framing tools
4. Proficiency in HTML5, CSS3, and JavaScript for rapid prototyping
5. Experience in developing responsive multi-platform cross browser / multi resolution user interfaces and design
6. Ability to deal with ambiguity and change.
7. Ability to work with business leaders / multiple teams.
8. Ability to recommend intuitive user journeys / interfaces and proactively evolve product design
9. Excellent communication, interpersonal, and organizational skills
10. Proactive and communicative to be closely aligned within the Product Management and customer requirements.
11. Exposure to business process workflow.
12. Start-up work culture mindset.