Senior Business Analyst

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Looking for Immediate joiners Bangalore location(3-9years)

Key responsibilities:

• Understand all requirements, Design, Develop and implement features, complying with engineering and regulatory standards and procedures for charging stations.
• Create multiple concepts, evaluate, and implement the optimal one.
• Develop and maintain product’s design integrity with good knowledge of software system architecture and design.
• Apply problem-solving techniques and guide team towards arriving at solutions.
• Work with cross functional team from Concept prototyping to Launch & thereafter.
• Guide team towards creation and handling of all design and development related processes and documents like, defining requirements, high level design, low level design, DFMEA, DF’X’, Interface sign off, RCA, etc.

Key requirements

• A Bachelor/ master’s degree in E&E/ECE engineering from premier institute
• 5 years+ product development experience on Linux based systems, with full lifecycle experience for atleast 2 industry deployed products.
• Software Design and Architecture experience on Linux platforms
• Interfacing with SaaS via network or REST APIs 
• Knowledge of CAN, RS485/Modbus protocols, Kafka, Distributed Messaging 
• C++ with STL, Linux system programming, scripting, network/sockets programming, strong in UDP/TCP networking, libcurl + HTTP(s)
• Knowledge of Bluetooth/BLE, Elastic Search + Logstash, Java performance tuning 
• Knowledge of security-based Threat Modelling Design & Mitigation, TLS/SSL, Docker + Docker networking, Python + node.js + WebSocket’s, HTML5, JavaScript. 
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced and dynamic environment.

About the Role -

We’re seeking a seasoned Senior Java Engineer to drive the development of our B2B product suite. In this pivotal role, you will build robust, scalable, and intuitive applications that empower customers to seamlessly handle money movement transactions, including international payments. You will ensure technical excellence by advocating best practices, prioritizing security, enhancing development processes, and championing a quality-first mindset.

What You'll Do -

• Design and Development: Create robust, efficient, and scalable backend services using Java and Spring Boot.

• API Development: Design, build, and maintain APIs for web and mobile applications.

• Performance and Security: Ensure application performance, scalability, and security best practices.

• Cloud Integration: Collaborate with cross-functional teams to integrate cloud services into our backend infrastructure.

• Code Quality: Write high-quality, maintainable code that adheres to industry standards.

• Mentorship: Support junior and mid-level team members, conduct code reviews, and foster a culture of continuous improvement.

What You’ll Need -

• 5+ years of professional experience as a Backend Engineer.

• Experience showing strong problem-solving skills and a passion for creating user-centric solutions.

• Core Java proficiency. A strong command of the Java language, including object-oriented programming, design patterns, exception handling, and memory management.

• Spring Framework (including Spring Boot)- In-depth knowledge of Spring, especially Spring Boot for building efficient and scalable backend applications.

• Understanding of Spring components like controllers, services, repositories, and security.

• RESTful API Development: Proficiency in designing and implementing RESTful APIs.

Bonus Points -

• Mastery over Java’s core APIs, such as collections, streams, and concurrency frameworks.

• Experience within a B2B fintech environment would be highly desirable

• Database-driven performance query optimization and Kafka messaging systems

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together.

Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

BI Head

Exp – Minimum 5+ years

Location Kota

The prospective candidate will be a key pillar standing between business and customers, translating data findings, challenges and processes into data driven product features. S/He will work on a daily basis in a skilled and awesome cross-functional team that will be developing and maintaining the product. S/He will assist the Product Owners and Mobile app business by interpreting internal and external data, providing insights and analytical support to drive customer acquisition, retention, business process, product marketing, on-going and new initiative decisions. S/He is expected to have a holistic analytics overview of the product and all the connected databases.

-   Own the overall design and support of the BI technology environment, including information acquisition, management, warehousing and delivery solutions.

-    Promote and facilitate the development of self-service capabilities for the business in the access and reporting of business information.

-    Setting up & monitoring the Mobile app KPIs to increase the usage and customer engagement

-    Configuring analytical solutions (e.g. Google Analytics) & analyzing insights to support the mobile app product and business strategy

-    Working with management to prioritize business and information needs.

Desired Skills :

- Team handling experience is must

- Candidate should be able to understand the requirement and works accordingly

- Graduate/PostGraduate in Engineering, BS in Mathematics, Economics, Computer Science, Information Management or Statistics

- Must have at least 4+ years of total work experience, + 3 years in data analytics in any e-commerce/marketing organization.

- Prior experience in data analytics in Fintech-Lending/ B2C /Mobile commerce /e-commerce company

- Strong knowledge and experience of reporting packages like Business Objects, databases like SQL.

- Experienced in analyzing customer behavior and large datasets generated by mobile app events

- Should have strong agility, proactive, drive forward and can-do attitude

- Must have strong communication, interpersonal and analytical skill

• Involved in end to end recruitment cycle
• Have experience in recruitment in the IT sector
• Coordinating with hiring managers to understand requirements and appropriate skill sets to ensure we meet current and future resource demands
• Utilize appropriate sourcing channels effectively (Portals, advertising, networking, employee referral program)
• Monitor recruitment sourcing methods and make recommendations to improve applicant attraction
• Complete initial screening interview of potential candidates
• Suggest innovative solutions to sourcing challenges
• Suggest innovative solutions to sourcing challenges
• Should be able to close the position as soon as possible