Database Administrator (Mysql )

Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc

CTC: 12 to 15 LPA*

Experience: 3+ years

Location: Remote

Work timings: Flexible. Based on overlaps with US timezone.

*The offered CTC will depend on your interview performance and past experience

🤩 So, what is Sumtracker?

Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.

📄 The role & what we are looking for

Responsibilities:

• Develop in depth understanding of how Sumtracker works
• Take full ownership of Customer Success and Support
• Work in flexible timings to give support to clients in US timezone
• Give online demos and take customer support calls
• Reply to customer support tickets
• Create help documentation and help videos
• Send client communication regularly
• Improve customer onboarding
• Take client follow ups and reviews
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation

Must Haves

• You have 3+ years of professional experience working in Customer success team in a SaaS company
• You are well versed with Customer ticketing softwares
• Have great communication skills
• You are open to learning new stuff (super important).
• You are humble, kind, and are open to feedback (super duper important).

Why should you join us?

• Attractive salary with annual performance based increments
• 100% remote company
• You get to take on a pivotal role in taking your work profile to the next level
• Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
• Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
• Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.

🙋‍♀️ Team, culture and perks

Here are some of our core values to give you a sense of who we are as a team:

• You should be ready to work in small teams.
• We like to take ownership of our work and expect the same from our team members.
• We’re super transparent. We all know what everyone’s working on and how’s the company doing.
• You can directly share and receive feedback with the founders at any time.
• You’ll get the freedom to work 100% remote
• We organise yearly get together for the team offsite

🤙 What’s the interview process like?

Yes, we do have a process, and it’s simple.

Step 1: Fill a form with relevant questions for the profile

Step 2: Complete a task to judge your skills

Step 3: Interview round and Reference check

Step 4: Another task round to to judge your skills

Step 5: Job Offer (contingent on the above steps).

Welcome to the Sumtracker team!

So, think we’re a good fit? Then let’s roll.

Responsibilities:

• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems Proof read and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

• Should be able to install SCM and associated modules on Windows Servers
• Should understand SCM DB and architecture
• Should be able to install CU or PR updates
• Should be having fair understanding of Windows patches
• Should understand SCM services and have understanding on Monitoring applications

What you need to have:

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Collaborate with both internal and external stakeholders to develop digital asset management strategy, integrating the DAL into all relevant business processes

• Master the organization’s digital asset management platform, managing user access, and providing support and training to help ensure accessibility and ease-of-use for both internal and external stakeholders

• Maximize discovery of digital assets by enhancing digital assets with metadata that follows established guidelines and is consistent with business objectives.

• Support lifecycle of image assets after creation, including ingesting, archiving and expiration within DAL and PIM System.

• Responsible for how internal/external stakeholders and qualified external collaborators can access, use, and interact with the company’s digital assets.

• Contribute to the development and implementation of workflows for DAL while documenting best practices and monitor implementation.

• Generate asset reports and conduct audits to maintain and ensure accurate digital asset procedures and policies in both PIM and DAL

• Excellent interpersonal, communication, and team-facilitation skills Strong analytical and problem-solving skills.

• Previous experience with product attribute data, Previous experience with data mapping and data validation.

• Previous experience with digital asset management, Knowledge or and ability to perform data gathering, analysis and process flow design

• Knowledge of SAP a plus, Basic project management skills a plus

• Immediate to advanced skills in Excel required ,Experience with both agile and waterfall project software development methodologies.

• Strong experience in user testing and project management.

• DAM/DAL with major platforms (Widen) a plus.

• Must be detail oriented with strong analytical skills.
• Must be able to work in a fast-paced environment with the ability to manage multiple priorities and multiple deadlines.

Role and Responsibilities:

• As a backend developer, your primary focus will be the development of all server-side systems
• A basic understanding of front-end technologies is necessary as well. You will test, secure and deploy your code
• Work experience on Node.js is a must along with a server-side framework like Express.js
• Strong proficiency in JavaScript
• Writing reusable, testable, and efficient code
• Experience and proficiency integrating with REST APIs
• Understanding of scalable computing systems, software architecture, data structures, and algorithms
• Experience in working with databases such as MongoDB, Redis, Elasticsearch, etc.
• AgileScrum development cycle understanding.

Skills Required:

• At least 2 years of experience developing backends using NodeJS should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Good knowledge of MongoDB(Must) & any other MySQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience developing and deploying REST APIs.
• Knowledge and working experience in Cloud environment - AWS or Azure
• Good knowledge of Unit Testing and available Test Frameworks.
• Should be a fast learner and a go-getter without any fear of trying out new things

To be considered as a candidate for a Senior Data Engineer position, a person must have a proven track record of architecting data solutions on current and advanced technical platforms. They must have leadership abilities to lead a team providing data centric solutions with best practices and modern technologies in mind. They look to build collaborative relationships across all levels of the business and the IT organization. They possess analytic and problem-solving skills and have the ability to research and provide appropriate guidance for synthesizing complex information and extract business value. Have the intellectual curiosity and ability to deliver solutions with creativity and quality. Effectively work with business and customers to obtain business value for the requested work. Able to communicate technical results to both technical and non-technical users using effective story telling techniques and visualizations. Demonstrated ability to perform high quality work with innovation both independently and collaboratively.