Product Manager / APM

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our team in Chennai. The ideal candidate should have strong hands-on experience in Java development with a focus on backend frameworks such as Spring Boot and Hibernate. If you’re passionate about clean code, scalable applications, and delivering robust software solutions—this is the role for you.

Key Responsibilities:

• Design, develop, test, and maintain backend applications using Java, Spring Boot, and Hibernate.
• Write efficient, scalable, and reusable code.
• Participate in design discussions, code reviews, and deliver high-quality software.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Troubleshoot, debug, and upgrade existing systems.
• Ensure best practices in software development and Agile methodologies.

Required Skills:

• Strong proficiency in Core Java (Java 8 or above).
• Hands-on experience with Spring Boot and Hibernate.
• Proficient in working with RESTful APIs and Web Services.
• Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
• Familiarity with version control tools like Git.
• Knowledge of software development lifecycle and Agile practices.

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Who we are:

Stanza Living is India's largest and fastest-growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on the design, development, and delivery of daily living solutions tailored to the young consumers' lifestyles.

Today, we are :

- India's largest managed accommodation company with over 75,000 beds under management across 24+ cities

- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

- LinkedIn Top Startup to Work for - 2022

Job Summary :

- We are seeking an exceptional Business Associate who loves solving complex problems to drive analysis and insights to help our teams make meaningful business decisions.

- The selected candidate will be partnering with key stakeholders, analyzing data, discovering, and solving real-world problems, and building metrics and business cases to help unlock insights that take our business to the next level.

Responsibilities :

- Work with different stakeholders and management teams to consult, develop, and implement key strategic growth projects - will be responsible for end-to-end planning and delivery of growth projects

- Single-handedly lead projects in consultation with senior stakeholders and drive on-ground impact

- Develop a roadmap for the product team and scope medium/long-term interventions to enable the development of world-class tools for our sales team

- Understand and assess customer journey; identify pain points and implement interventions

- Participate in strategic and tactical planning discussions

- Own development and maintenance of new and existing reports focused on analysis of requirements, metrics, and dashboards

- Use statistical methods to identify areas for improvement and make suggestions for streamlining processes

Basic Requirements :

- Strong analytical skills

- Ability to partner and work with cross-functional teams

- Ability to draw insights from analysis supported by data and clearly communicate them to the stakeholders and senior management as required

- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

- Ability and interest in working in a fast-paced, ambiguous and rapidly changing environment

Additional Plus :

- Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), and programming (XML, Javascript, or ETL frameworks)

Nucleus Software:
.Net / C#/  Cobol- Targo

Job Description

1)Ability to function well in teams.
2) Active participation in problem solving and decision making.
3) Build good relationship with customers.
4) Carry out the required technical and user documentation.
5) Cooperate with team members for achieving team goals and objectives.
6) Effectively contribute in code walk-throughs and review sessions.
7) Ensure customer expectations are understood and met in all respects.
8) Ensure quality of implementation and scheduled deliverables.
9) Evaluate alternative design options and coming up with optimised database and system designs.
10) Good Communication and Inter-Personal Skills.
11) Initiate process improvement and ensure compliance to quality standards.
12) Inspire team members to achieve high standards of performance.
13) Knowledge of Nucleus products and projects.
14) Lead and manage software development in one or more modules of a project.
15) Logical and analytical approach to problem solving.
16) Maintain quality records and generate reports for senior levels.
17) Provide guidance on technical issues to fellow team members.
18) Should be able to lead a team of 4-5 developers.
19) Understand customer requirements and technical specifications of assigned projects.
20) Write code in adherence to coding standards and optimising the same.
21) Write test plans, executing unit testing and participating in the integration of the entire system.

Work Location: CHENNAI, Or else Noida

Work Experience: minimum 4 years

Skills Required :

• Experience in React Js, Node js, Express js, MYSQL, Python
• Experience in JavaScript, HTML5, CSS3 required.
• Experience with SQL-based database engine like MySQL, Postgre, etc.
• Experience with RESTful API integration
• Experience with Node JS
• Experience with Git, GitFlow and Agile Software Development
• Familiarity with other programming languages
• Interpersonal skills to effectively work with people internally as well as working effectively with suppliers and customers
• Ability to effectively present information in team meetings and design reviews, as needed
• Ability to communicate calmly in a well thought out response, verbal and written
• Must have strong problem-solving abilities

Responsibilities

§Implement assigned user stories within project schedule.

§Execute unit testing using automated unit test frameworks.

§Collaborate with team to identify and fix technical issue.

Job Description

§Experience in Java/J2EE, web framework (Spring, Hibernate) and web services.

§Hands-on with core Java and Spring MVC.

§Hands-on experience to implement and manage REST and Micro services.

§Familiar with DevOps pipelines.

§Experience in Agile development methodology like Scrum and test-driven Development.

§Good communication skill.

• Thorough understanding of React.js, React DOM and its core principles
• Experience in State Management Frameworks like Redux.
• Experience in developing cross-browser/platform compatible solutions for web.
• Experience of backend integrating with RESTful services.
• DOM manipulation and the JavaScript object model.
• In-depth knowledge of newer specifications of TypeScript, ES6,HTML 5,CSS 3.
• Must be familiar libraries like Material UI, Formik.
• Experience in Micro Front End architecture with Webpack Module Module Federation to combine multiple domain driven web apps on the same page without refreshing the page.
• Experience in different approaches on orchestration of Micro-apps of Client Side composition.
• Experience with package manager like npm,yearn.
• Experience with tools/packages like Visual Studio Code,ES Lint,SonarQube,Keycloak.
• Good understanding on Unit testing framework - Jest/ enzyme.

Location: Remote Working

** Preference will be given to immediate joinee

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

• Prospect for potential new clients and turn this into increased business from across the world.
• Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
• Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
• Meet potential clients by growing, maintaining, and leveraging your network.
• Identify potential clients, and the decision makers within the client organization.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Plan approaches and pitches.
• Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
• Participate in pricing the solution/service.
• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
• Use a variety of styles to persuade or negotiate appropriately.

• Present new products and services and enhance existing relationships.
• Work with technical staff and other internal colleagues to meet customer needs.
• Arrange and participate in internal and external client debriefs.

• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
• Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Submit weekly progress reports and ensure data is accurate.
• Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
• Forecast sales targets and ensure they are met by the team.
• Track and record activity on accounts and help to close deals to meet these targets.
• Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

• Business development management positions require a bachelor’s degree preferably Engineering.
• 2-5 years of sales or marketing experience.
• An MBA is preferred.

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

• You are invited to send us your complete resume
• Attach previous work or portfolio or project details
• Resume should have candidate photograph in it
• Mention Linkedin Profile URL in the resume
• Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in Frontend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Relevant work experience as a UI Developer. Proficient in JavaScript , ReactJS and/or Reactive Native, Angular , JQuery Experience with HTML, CSS, Knowledge of web services and related technologies (REST) Experience with Web Services and API integration
• Candidate should have a stronghold on HTML & CSS
• Can understand and troubleshoot REST APIs calls
• Database administration and management of a hosting environment such as AWS.
• Knowledge of SASS & LESS will be a plus as well
• Sound understanding of relational and non-relational DB systems such as MySQL, Postgres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.

Day-to-Day Responsibilities 

1. Use JavaScript and cutting-edge JS frameworks to develop front end applications that follow industry-standard design patterns, development methodologies, and deployment models
2. Solve and articulate complex problems through application design, product development, and user experiences. 
3. Develop software used by people who are not software developers--ensure the exceptional software you create influences them to be exceptional professionals in their respective fields
4. Collaborate with other programmers and mentor junior engineers through the development process
5. Leverage the knowledge of your peers to better understand business trends, customer communities, and technology adoption patterns
6. Evolve your language skills in JavaScript by staying current with complementary programming languages, development methodologies, user interface design techniques, and database tools.