● Mentor and lead more junior developers.
● Take responsibility for the quality of the code produced by you and the team.
● Operate across our evolving technology stack - Java, React, SQL, and more.
● Take responsibility for all aspects of software engineering, from design to implementation, QA, and maintenance.
● Touch code at every level – from the UI, through backend microservices and down to the database.
● Collaborate closely with Product, Data Engineering, Machine Learning, Analytics as well as other functional teams to define feature specifications and develop high-quality deliverables for our customers.
● Work alongside other engineering groups located around the world (US, Canada, UK, etc.).
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Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.
Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 300+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, and operations center in New Delhi, and an innovation center in Bangalore. For more information, visit http://www.amagi.com">www.amagi.com.
JOB DESCRIPTION
Job role: UX Manager
Location: Bangalore
Role reporting into: Head of UX Strategy and Design
Does this role have direct reports?: No
Job Responsibilities:
- Own the Product design philosophy and UX strategy
- Team management and mentoring
- Initiate/ participate in user research initiatives and insights to drive design decisions
- Translate user needs and business goals into innovative products that provide an engaging user experience.
- Collaborate effectively with cross functional teams right from Design, Product Management, Engineering, Operations to Marketing
- Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX methodologies
- Knowledge of wireframing, visual design and rapid prototyping tools
- Manage shifting priorities, deliver pixel perfect products, and consistently meet project deadlines.
- Should partner with content writers to help articulate User Guide documentation, demo video scripts etc.
- Ensure the quality of the design throughout the development cycle.
Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed in this role:
- Previous experience of having managed a team
- Proven problem solving skills with the ability to understand complex ideas
- A portfolio that demonstrates a user centred design process, interaction and visual design skills with experience designing web apps/ cross platform products in the consumer as well as enterprise space.
- Should be self-driven and proactively look at improving user workflows of existing products
- Should have the ability to thrive in ambiguity
- Have demonstrated ability to conduct user research, usability testing to uncover unarticulated user needs, usability issues etc
- Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s)
- Should be a team player and be comfortable collaborating across teams.
- Should possess good communication skills to articulate the design process and design decisions to stakeholders
- Should be proficient in developing and documenting detailed user experience specifications
Preferred Work Experience: 8+ years , preferably with a combination of work experience in start-up environments as well as large corporates
Education/Qualifications: B-Des /M-Des from institutes like NID, Srishti or IDC (IIT)
Software development for video streaming solutions. The position is for a developer role who will translate functionality building blocks and components into to software code, integrate the functional components in the architectural framework. The position will be responsible for complete software development including requirements analysis, design, implementation, unit test, integration. Expert in C++, C#, Network protocols like TCP/UDP, design patterns and principles. Hands on with network protocols in C#. Understand cloud technology.
Strong debugging skills. Video streaming hands is preferred. Video Management solutions (VMS) hands on is big plus. It requires closely working with SMEs/ domain experts. Responsible for algorithm development, programming, unit testing, implementation, documentation, maintenance and support of systems software’s in adherence with Industry standards, processes and best practices. Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget. Assist team members in the development of applications, components, system to system interfaces and complete software solutions. Collaborate with cross-functional teams to determine functional and non-functional requirements for new software or applications Collaborate with SMEs, domain experts, quality assurance and end users to produce cutting-edge robust software solutions Develop product specifications with attention to safety criticality, robustness & reliability, extendibility & flexibility Evaluate existing software solutions to identify areas for improvement, modularization Design and documentation of evolving architecture in terms of UML diagrams, architectural diagrams, state-machines, flow-charts etc. Code implementation, debugging and unit testing
Work with project team to meet scheduled due dates, while maintaining the software quality. Assistance in testing activities as per standard V&V practices and Quality Assurance Maintain thorough documentation of software artefacts as per software development guidelines for moderately-complex projects. Actively look for opportunities to enhance standards and improve process efficiency.
Skills
- Minimum 5+ years of proven experience as software engineer.
- Strong in Network protocols, OOPS concepts and data structures.
- Familiarity with application software development as well as embedded software development
- Experience in software development and coding in various languages (C, C++, C#)
- Excellent knowledge of software and application design, architectural styles and design patterns, architecture tradeoff analysis
- Proficient understanding of any one of code versioning tools (Git, SVN, and Mercurial)
- Familiarity with formal change control and support processes (JIRA, BitBucket, Scrum etc.)
- Understanding of V&V approaches and software quality assurance principles
- Experience with service-oriented architecture (SOA), and cloud technologies would be an added advantage
- A technical mindset with great attention to details, innovation
- Good analytical, communication and presentation skills
Key Shared Accountabilities
Customers: Competence to build and effectively manage interpersonal relationships at all levels with different clients and vendors.
Business Team: Work Closely with business team to understand the needs and deliver by maintaining harmonious relationship.
Desired Behavioural Values
- Commitment to common purpose and goals
- Seating respect on the table
- Displaying Integrity and Ethic
- Taking initiative and ownership
- Being passionate about making a difference
- Constant networking with thought leaders, analyst & special interest groups.
- Collaborate with SMEs, domain experts and quality assurance to produce cutting-edge robust software solutions.
- Dreamer, Creative, Passionate & self-motivated & self-starter
- Actively listen to others and demonstrate understanding of other points of view.
- Showcase likeliness to adjust to changing conditions or priorities.
- Take the initiative to identify, work on problems proactively and lead by example.
- Consistently provide ideas, opinions, or information in a professional way.
- Understand IP & trademark policies and actively promote safe practices in projects.
Regarding the job role:
The Senior Developer is responsible for running the day to day operations of a group of developer/s. The individual should exhibit proven experience on our technology stack and product. Our technology stack is primarily written in React, Node + Express with Apollo, GraphQL, Typescript and MySQL on AWS Cloud Services.
Responsibilities:
- Contribute at a senior level to the development process.
- Own the product development lifecycle with the team.
- Work closely with the subordinates both at the technical as well as troubleshooting and problem solving.
- Manage developer allocations on tasks to best utilise time and resources.
- Work with Product Managers and the team to ensure that commitments are met.
- Responsible for the quality of work completed.
- Ability to do code reviews and maintain the quality standards.
- Ability to conduct manual server deployments and automate the same.
- Mentor and stimulate team member career growth.
Qualification:
BE/ME in Computer Science, Information Technology or a related subject, MCA, MSc(IT) or equivalent degree.
Required Skills:
- 4-6 years of proven software development experience with React, Node/Express, CSS/Bootstrap, HTML5 and MySQL or any RDBMS Server.
- Experience in TypeScript, GraphQL, TypeORM, styled components.
- Familiarity with Webpack and bundling the web applications for server deployment.
- Experience using AWS Toolchain or any other public cloud providers.
- Familiarity with shell scripting to automate deployment processes.
- Ability to write robust, maintainable applications.
- Ability to build and work with distributed, high-volume backend services.
- Have a great understanding of system design, data structures, object-oriented programming and software engineering principles.
- You should have experience in identifying, debugging and resolving complex production issues.
- Awareness of continuous deployment tools such as Jenkins or other DevOps tools will be an advantage.
- Well versed with agile methodologies and continuous development / integration approaches.
- People management/mentoring experience is required.
Role & Responsibilities
This role will be leading analytics at WarehouseNow. You will be expected to drive data driven decision making with senior management and own product metrics
- Develop an In-depth understanding of user journeys on WarehouseNow Platforms and generate data driven insights & recommendations to help product business in meticulous decision making.
- End-to-end ownership of key metrics, work with respective product owners to understand areas we need to measure and ensure the needle is moving in the right direction.
- Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.
- Work cross-functionally to define problem statements, collect data, build analytical models and make recommendations
- Identify and implement streamlined processes for data reporting, dashboarding and communication
- Collaborate with Product for data tracking and implementation of tools like Google analytics, Firebase, etc.
Key Competencies
- 3+ years of experience in core business analytics/product analytics.
- Excellent SQL, Excel abilities with working knowledge of scripting (Python, R, shell etc.)
- Background in Engineering /Statistics/Operational Research
- Bonus: Prior experience in a B2C Company
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com