Principal Engineer

Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi enables TV networks and content owners distribute and monetize their content. Amagi’s clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.

 

Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 300+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, and operations center in New Delhi, and an innovation center in Bangalore. For more information, visit http://www.amagi.com">www.amagi.com.

 

 

JOB DESCRIPTION

 

Job role: UX Manager

Location: Bangalore

Role reporting into: Head of UX Strategy and Design

Does this role have direct reports?: No

 

Job Responsibilities:

• Own the Product design philosophy and UX strategy
• Team management and mentoring
• Initiate/ participate in user research initiatives and insights to drive design decisions
• Translate user needs and business goals into innovative products that provide an engaging user experience.
• Collaborate effectively with cross functional teams right from Design, Product Management, Engineering, Operations to Marketing
• Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX methodologies
• Knowledge of wireframing, visual design and rapid prototyping tools
• Manage shifting priorities, deliver pixel perfect products, and consistently meet project deadlines.
• Should partner with content writers to help articulate User Guide documentation, demo video scripts etc.
• Ensure the quality of the design throughout the development cycle.

 

 

 

Job Requirements:

Ideally a person should have had the below experiences / possess the below abilities to succeed in this role:

 

• Previous experience of having managed a team
• Proven problem solving skills with the ability to understand complex ideas
• A portfolio that demonstrates a user centred design process, interaction and visual design skills with experience designing web apps/ cross platform products in the consumer as well as enterprise space.
• Should be self-driven and proactively look at improving user workflows of existing products
• Should have the ability to thrive in ambiguity
• Have demonstrated ability to conduct user research, usability testing to uncover unarticulated user needs, usability issues etc
• Good learning ability to grasp new domains and comfort to understand both depth and breadth across the technology platform(s)
• Should be a team player and be comfortable collaborating across teams.
• Should possess good communication skills to articulate the design process and design decisions to stakeholders
• Should be proficient in developing and documenting detailed user experience specifications

 

 

Preferred Work Experience: 8+ years , preferably with a combination of work experience in start-up environments as well as large corporates 

 

 

Education/Qualifications: B-Des /M-Des from institutes like NID, Srishti or IDC (IIT)

Regarding the job role: 

The Senior Developer is responsible for running the day to day operations of a group of developer/s. The individual should exhibit proven experience on our technology stack and product. Our technology stack is primarily written in React, Node + Express with Apollo, GraphQL, Typescript and MySQL on AWS Cloud Services.

 

Responsibilities:

• Contribute at a senior level to the development process.
• Own the product development lifecycle with the team.
• Work closely with the subordinates both at the technical as well as troubleshooting and problem solving.
• Manage developer allocations on tasks to best utilise time and resources.
• Work with Product Managers and the team to ensure that commitments are met.
• Responsible for the quality of work completed.
• Ability to do code reviews and maintain the quality standards. 
• Ability to conduct manual server deployments and automate the same. 
• Mentor and stimulate team member career growth.

Qualification:

BE/ME in Computer Science, Information Technology or a related subject, MCA, MSc(IT) or equivalent degree.

Required Skills:

• 4-6 years of proven software development experience with React, Node/Express, CSS/Bootstrap, HTML5 and MySQL or any RDBMS Server.
• Experience in TypeScript, GraphQL, TypeORM, styled components.
• Familiarity with Webpack and bundling the web applications for server deployment.
• Experience using AWS Toolchain or any other public cloud providers.
• Familiarity with shell scripting to automate deployment processes. 
• Ability to write robust, maintainable applications.
• Ability to build and work with distributed, high-volume backend services.
• Have a great understanding of system design, data structures, object-oriented programming and software engineering principles.
• You should have experience in identifying, debugging and resolving complex production issues.
• Awareness of continuous deployment tools such as Jenkins or other DevOps tools will be an advantage.
• Well versed with agile methodologies and continuous development / integration approaches. 
• People management/mentoring experience is required.

 

Role & Responsibilities

This role will be leading analytics at WarehouseNow. You will be expected to drive data driven decision making with senior management and own product metrics

• Develop an In-depth understanding of user journeys on WarehouseNow Platforms and generate data driven insights & recommendations to help product business in meticulous decision making.
• End-to-end ownership of key metrics, work with respective product owners to understand areas we need to measure and ensure the needle is moving in the right direction.
• Develop strong hypothesis, execute A/B experiments and identify area of opportunities with strong confidence level.
• Work cross-functionally to define problem statements, collect data, build analytical models and make recommendations
• Identify and implement streamlined processes for data reporting, dashboarding and communication
• Collaborate with Product for data tracking and implementation of tools like Google analytics, Firebase, etc. 

 

Key Competencies

• 3+ years of experience in core business analytics/product analytics.
• Excellent SQL, Excel abilities with working knowledge of scripting (Python, R, shell etc.)

• Background in Engineering /Statistics/Operational Research
• Bonus: Prior experience in a B2C Company

 

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

 

Requirements –

 

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

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