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Companies hiring on Cutshort
About Steelsmith Continental Manufacturing Pvt Ltd
Promotics Web Solutions SBI Square, 2nd floor Nadra Complex Bhopal
0 - 1 yrs
₹5000 - ₹10000 / mo
Customer Success
Customer Relationship Management (CRM)
Customer Satisfaction
Teamwork
REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
The candidate (Engineer) will be comfortable with creating an engineering plan for development based on their calculations and any research conducted. They should have experience and be able to utilize strong design skills. The candidate will also have the ability to execute a project based on the criteria outlined.
Organization Description
Founded out of Harvard University and MIT in 2002, Dimagi is an award-winning global technology social enterprise with an impact-focused business model. We deliver open source technology to help underserved communities in over 60 countries around the world. Our partners include the World Bank, WHO, the Bill and Melinda Gates Foundation, USAID, UNICEF, Novartis, Johns Hopkins, the University of Pennsylvania, the Harvard School of Public Health and more. Dimagi’s work has been profiled in the New York Times, the Washington Post, Huffington Post, the World Economic Forum and Forbes, among others.
Our team of exceptional public health and development specialists,software developers and engineers apply their experience in technology development, implementation, and global healthcare delivery to further public health and well-being.
In the next few years, our India office has set aggressive goals, both for Dimagi and across the mHealth industry, to dramatically improve healthcare delivery at scale across India and beyond. We are developing and already implementing mobile applications for hundreds of thousands of health workers of the Government of India, who use our technology to provide services to hundreds of millions of beneficiaries across the country.
Job Description
Dimagi’s Technical Project Analysts are the main drivers in implementing our technology all over the world. They share a passion for challenging experiences and developing solutions for trying environments that enable people to live healthier and more productive lives.
As a Technical Project Analyst, you will dedicate your time to one of our ground-breaking, large-scale mHealth projects, which is transforming community health systems across multiple Indian states, in partnership with central and state governments. You will work with a diverse, collaborative, and international team. You will be based out of Delhi (where our office is located). You will work on creating and deploying mobile applications, based on our CommCare platform, for strengthening service delivery of front-line workforce.
You will join our global team and share lessons learned and expertise from around the world. You will receive regular mentorship and support from our office in New Delhi.In your first two years at Dimagi India, based on a combination of skills, interests, and opportunities, you will specialize in areas such as technical design and application development, quality assurance processes, and reporting functionalities on one of our large-scale projects. In the medium to long term, Dimagi is flexible in terms of growth and career progression, and strives to accommodate your interests in defining your future role.
We have a skills-based performance and development system that rewards people for building their skills. Your performance will determine your future growth at Dimagi. Employment at Dimagi is at-will, however, we do expect a longer term commitment.
Responsibilities
Project needs assessments and technology requirements definition
Design of mHealth applications, bringing together the best combination of stakeholder inputs, field feedback, technical feasibility, and robust architectural principles
Preparation of detailed software specifications that convert design documents into practical instructions for CommCare application builders and for software engineers to build out requisite functionality
Building mHealth and eHealth systems using Dimagi’s flagship mHealth platform, CommCare, using CommCare’s application building tools
Development of software test plans, as well as load testing and quality assurance (QA) of our mobile tools
Explaining project matters to the technical team and technical matters to the project team
Building the capacity of the support team to address post deployment support matters
Technical documentation
Other project management and capacity building support
Skills & Requirements
Degree in computer science, engineering, information technology, or related – or equivalent work experience
Experience with XML, MySQL or other relational database, Excel, and Access
1 – 4+ years of work experience
Outstanding proactive oral and written communication skills
Reliable, self-directed, and resourceful
Able to juggle many things at once
Able to get things done
Flexible and able to wear many hats
Well organised and detail oriented
Interested and able to work in a multicultural team distributed across the globe
Note that experience with software programming is NOT a requirement, since Dimagi tools allow applications to be built by system administrators through a user-friendly web interface.
Desirable
Fluency in Hindi or other Indian languages is an asset
Quantitative data management and data analysis skills
Experience with the complete software development lifecycle
Experience working in India
Desire to make a social impact
Is this the right position for me?
The ideal candidate is interested in understanding what makes technology work in practice in low-resource settings. This person is able to self-organize and self-manage, thrives on the intricacy and challenge of application design and project management and functions at a high level when interacting with partners. This person is detail-oriented and comfortable with mobile tools, and, if she does not have software development experience already, has at least been exposed to the software development process.
Benefits
Dimagi provides an employer-sponsored health insurance plan for all employees and their family, including an additional OPD and mental health allowance
Health and Fitness allowance
Air Quality reimbursement to cover air purifiers, pollution masks, etc
Employee stock option plan
30 days Paid Time Off, Flex time and 10 Personal Initiative Days.
Complimentary lunch provided in office
Opportunities for international travel
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Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.