Sales

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

• Proficiency in Unity3D and C# programming language.
• Strong understanding of unity 3d and 2d principles and best practices.
• Familiarity with version control systems such as Git.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative team environment.
• Familiarity with VR/XR/AR hardware and platforms, including Oculus, HTC Vive, HoloLens, and ARKit/ARCore.
• Excellent problem-solving skills and ability to adapt to evolving technologies and project requirements.

• Candidate should have good Platform experience on Azure with Terraform.
• The devops engineer  needs to help developers, create the Pipelines and K8s Deployment Manifests.
• Good to have experience on migrating data from (AWS) to Azure. 
• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
• VMs to be provisioned on Azure Cloud and managed.
• Good hands on experience of Networking on Cloud is required.
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
• Kubernetes, Storage, KeyValult, Networking(load balancing and routing) and VMs are the key infrastructure expertise which are essential. 
• Requirement is  to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue-green/canary deployment models etc).
• The experience in AWS is desirable 
• Python experience is optional however Power shell is mandatory
• Know-how on the use of GitHub

Responsibilities:
Creative Content Writer with experienced and good writing skills like Web Pages Content writer, blogs etc
Writing, editing and publishing engaging posts for social media networks (e.g. Facebook, Instagram and Twitter etc)
Optimizing social media content (language, message, tone) on the basis of the behavior of our target audience
Selecting appealing graphics and videos for complementing text
Responding to comments and questions on  social media channels in a respectful and timely manner
Tracking and reporting on social media insights (e.g. traffic, engagement, conversion rates, shares etc.)
Applying advertising techniques for increasing brand awareness (e.g. promotions, competitions)
Updating our social media with the latest news
Coordinating with internal teams for creating advertising posts (e.g. for product releases, events and open roles)

Requirements:
At least a Bachelor’s degree in Marketing, , Journalism or a relevant field
Proven work experience as a Senior Content writer or Copywriter
Experience of working with MS Office and design software (e.g. Illustrator, Photoshop, InDesign, etc.)
Experience with various social networks and platforms for advertisement purposes
Sound knowledge of keyword research, SEO and analytics tools, especially Google Analytics
Ability to create innovative web content, supported by relevant images and videos
Familiarity with paid advertisement
Proficiency in English
Strong verbal as well as written communication skills
Exceptional time-management and organizational skills
A keen eye for details
An analytical mind with a problem-solving attitude
Presentable

FinCRM is a cloud-based Customer Relationship Management Solution with enhanced Office Management capabilities. It helps companies and individuals manage their sales, marketing, and support efforts all from a single place. It is equipped to help businesses of all sizes build excellent customer relationships.

Roles and Responsibilities:

• Willing to familiarize yourself with the company's vision and mission, seeking to accomplish set goals and objectives.
• Conducting market research and identifying potential clients.
• Cultivating strong relationships with new clients, while maintaining existing client relationships.
• Developing and implementing sales strategies, client service, and retention plans, and analyzing sales data to inform or update marketing strategies.
• Assist with drafting business plans, sales pitches, presentations, reference material, and other documents as required.
• Identify new business opportunities and partners.
• Demonstrate strong interpersonal skills with the ability to engage effectively with various levels of management, staff, and clients.

Skills Required:

• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Proficient in MS Office and Excel.
• Great networking skills.
• Negotiation and Convincing skills.
• Reviewing client feedback and implementing necessary changes
• Technical and social skills needed to enhance sales. 

• should have at least 5 years of hands-on experience in backend software development using Java.
• should have proven expertise in Spring Boot REST/Microservices.
• should have used design patterns like MVP, MVC or MVVM and should know when to use which.
• should have working experience with relational and NoSQL databases.
• should have multiple years of experience with cloud application design  and in one or more reputable cloud platform providers (e.g. AWS, GCP, Microsoft Azure … )
• should have professional experience working in an agile development environment.
• should have strong communication skills and like making decisions.
• should follow good software engineering principles such as TDD, writing modular, maintainable and clean code

• Degree : B.E. or M.S. EE/CS/CE
• Methodologies: SV, UVM & OVM
• Areas of Work: Digital Verification (both IP / SOC)
• Protocol : Knowledge of PCIe/DDR/Ethernet/USB is Plus
• Familiar with Bus protocols like AXI, AHB, SPI and I2C