Campaign Specialist

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Job Summary:

As a Shopify App Developer at [Your Company Name], you will be responsible for designing, developing, and maintaining custom applications for the Shopify platform. You will collaborate with cross-functional teams to create solutions that meet our clients' needs and improve their eCommerce operations. The ideal candidate will have a strong background in Shopify app development, excellent problem-solving skills, and a passion for delivering exceptional user experiences.

Key Responsibilities:

• App Development: Design, develop, and deploy custom Shopify apps using Shopify’s API, Polaris, and other relevant technologies.
• Customization: Customize and extend Shopify’s existing functionalities to meet specific client requirements.
• Integration: Integrate Shopify apps with third-party services, APIs, and data sources as needed.
• Maintenance & Support: Troubleshoot and resolve issues related to Shopify apps and provide ongoing support and maintenance.
• Collaboration: Work closely with project managers, designers, and other developers to ensure that app solutions align with project goals and client expectations.
• Testing & Quality Assurance: Conduct thorough testing of applications to ensure reliability, performance, and adherence to Shopify’s standards.
• Documentation: Create and maintain clear documentation for code, processes, and app functionality.
• Innovation: Stay updated with the latest Shopify developments, industry trends, and best practices to continuously improve app functionality and user experience.

Qualifications:

• Experience: Proven experience in developing Shopify apps, including a portfolio of past projects or apps.
• Technical Skills: Proficiency in Shopify’s APIs, Liquid templating language, JavaScript, HTML, CSS, and familiarity with Shopify Polaris design system.
• Programming Languages: Strong knowledge of backend programming languages such as Ruby, PHP, or Node.js.
• Database Management: Experience with database technologies such as MySQL, MongoDB, or PostgreSQL.
• Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively both independently and as part of a team in a fast-paced environment.

We are looking for an experienced and result-driven Business Development Executive who will be in-charge of leading our company's sales efforts. As a successful hire, you will be responsible for acquiring' new customers to rapidly increase revenue for the company.

Responsibilities:

• Hunt /acquire new customers.
• Independently manage the whole sales pipeline - from lead generation -> lead qualification > product presentation -> negotiation -> closure and contract signing.
• Making sales pitches and attending sales meetings with prospective clients.
• Ensuring that the sales pipeline is constantly being built and worked upon.
• Doing sufficient research to make effective pitches.
• Build long-term relationships with new and existing customers.
• Refine sales approach and meticulously execute on it (target industries, target buyers, and target personas).
• Keep self educated about competitors, and emerging trends among the customers.
• Partner with marketing, demand generation, and onboarding team to manage the customer acquisition.

Requirements:

• MBA with 2-3 years' experience in B2B sales role, preferably in automotive industry.
• Proven ability to achieve targets.
• Proficiency with MS Office Suite, particularly MS Excel & Powerpoint.
• Ability to draft persuasive proposals.
• Extensive, hands-on experience selling to large and mid-sized corporates.
• Should have a track record of consultative selling.
• Strong in building rapport with customers.
• Excellent communication skills - you are a clear and compelling storyteller across written and verbal mediums.
• Strong listening and problem-solving skills - you invest time in helping customers identify best solutions for their problems, and not force your solution upon the customer.
• Ability to negotiate confidently with mid & senior management folks.
• Organized and task driven.

Job Description for flutter developer 

Role/Project Description Will be responsible for User Interface development of various android/IOS based mobile applications for HCIN clients and partners. The candidate will work in a global, highly innovative and agile environment made up both by talented youngsters and senior professionals.

Job Responsibilities:

• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance
• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test, release to app stores and support.
• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the functionality of the application
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Collaborate with team members (product managers, developers, designers) to brainstorm about new features and functionalities.

Desired Profile:

• Experience required 1 year
• B. Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing microservices architecture and containers
• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test Lab
• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best practices
• Good knowledge of adding third-party libraries

About Toyota Connected

If you want to change the way the world works, transform the automotive industry and positively impact others on a global scale, then Toyota Connected is the right place for you! Within our collaborative, fast-paced environment we focus on continual improvement and work in a highly iterative way to deliver exceptional value in the form of connected products and services that wow and delight our customers and the world around us.

About the Team

Toyota Connected India is hiring talented engineers at Chennai to use Deep Learning, Computer vision, Big data, high performance cloud-based services and other cutting-edge technologies to transform the customer experience with their vehicle. Come help us re-imagine what mobility can be today and for years to come!

Job Description

The Toyota Connected team is looking for a Senior ML Engineer (Computer Vision) to be a part of a highly talented engineering team to help create new products and services from the ground up for the next generation connected vehicles. We are looking for team members that are required to be creative in solving problems, excited to work in new technology areas and be ready to wear multiple hats to get things done in a highly energized, fast-paced, innovative and collaborative startup environment.

What you will do

• Develop solutions using Machine Learning/Deep Learning and other advanced technologies to solve a variety of problems

• Develop image analysis algorithms and deep learning architectures to solve Computer vision related problems.

• Implement cutting edge machine learning techniques in image classification, object detection, semantic segmentation, sequence modeling, etc. using frameworks such as OpenCV, TensorFlow and Pytorch.

• Translate user stories and business requirements to technical solutions by building quick prototypes or proof of concepts with several business and technical stakeholder groups in both internal and external organizations

• Partner with leaders in the area and have insights to select off the shelf components vs building from the scratch

• Convert the proof of concepts to production-grade solutions that can scale for hundreds of thousands of users

• Be hands-on where required and lead from the front in following best practices in development and CI/CD methods

• Own delivery of features from top to bottom, from concept to code to production

• Develop tools and libraries that will enable rapid and scalable development in the future

You are a successful candidate if

• You are smart and can demonstrate it

• You have 8+ years of experience as software engineer with minimum 3 years hands-on experience delivering products or solutions that utilized Computer Vision

• Strong experience in deploying solutions to production, with hands-on experience in any public cloud environment (AWS, GCP or Azure)

• Excellent proficiency in Open CV or related computer vision frameworks and libraries

• Mathematical understanding of a variety of statistical learning algorithms (Reinforcement Learning, Supervised/Unsupervised, Graphical Models)

• Expertise in a variety of Deep Learning architectures including Residual Networks, RNN/CNN, Transformer, and Transfer Learning. And experience in delivering value using these in real production environments for real customers

• You have deep proficiency in Python and at least one other major programming language (C++, Java, Golang)

• You are very fluent in one or more ML tools/libraries like Tensorflow, Pytorch, Caffe, and/or Theano and have solved several real-life problems using these

• We think the knowledge acquired earning a degree in Computer Science or Math would be of great value in this position, but if you're smart and have the experience that backs up your abilities, for us, talent trumps degree every time

What is in it for you? 

• Top of the line compensation!

• You'll be treated like the professional we know you are and left to manage your own time and work load.

• Yearly gym membership reimbursement. & Free catered lunches. 

• No dress code! We trust you are responsible enough to choose what’s appropriate to wear for the day.

• Opportunity to build products that improves the safety and convenience of millions of customers. 
Our Core Values

• Empathetic: We begin making decisions by looking at the world from the perspective of our customers, teammates, and partners.
• Passionate: We are here to build something great, not just for the money. We are always looking to improve the experience of our millions of customers
• Innovative: We experiment with ideas to get to the best solution. Any constraint is a challenge, and we love looking for creative ways to solve them.
• Collaborative: When it comes to people, we think the whole is greater than its parts and that everyone has a role to play in the success!
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