Power BI Developer

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Qualifications & Experience:

▪ 2 - 4 years overall experience in ETLs, data pipeline, Data Warehouse development and database design

▪ Software solution development using Hadoop Technologies such as MapReduce, Hive, Spark, Kafka, Yarn/Mesos etc.

▪ Expert in SQL, worked on advanced SQL for at least 2+ years

▪ Good development skills in Java, Python or other languages

▪ Experience with EMR, S3

▪ Knowledge and exposure to BI applications, e.g. Tableau, Qlikview

▪ Comfortable working in an agile environment

• BizTalk Development:
• Design, develop, and deploy BizTalk solutions for integrating business processes.
• Build custom BizTalk maps, orchestrations, pipelines, and adapters to meet integration requirements.
• Troubleshoot and resolve issues with BizTalk applications, ensuring minimal downtime.
• Implement best practices for BizTalk development and integration.
• Create and maintain documentation related to BizTalk applications and processes.
• SQL Development & Management:
• Develop, optimize, and maintain SQL Server databases, including stored procedures, queries, and triggers.
• Write efficient SQL queries to extract, transform, and load data.
• Perform database tuning and optimization for performance improvements.
• Ensure database security, integrity, and backup.
• Conduct routine maintenance tasks such as patching and updates for SQL databases.
• Integration & Collaboration:
• Collaborate with business analysts and other developers to understand business requirements and integrate them into solutions.
• Participate in design and code reviews, ensuring quality and standards are adhered to.
• Assist in the deployment of BizTalk solutions and SQL database updates to production environments.
• Support Existing Systems:
• Provide ongoing support and maintenance for existing BizTalk applications, SQL databases, and integration processes.
• Troubleshoot, monitor, and optimize existing BizTalk integration workflows, databases, and related services.
• Ensure smooth operations by resolving issues and improving the performance of legacy systems.
• Monitoring & Support:
• Monitor the performance of BizTalk applications and SQL databases to ensure optimal performance.
• Provide ongoing support for BizTalk integrations and SQL database issues.
• Troubleshoot and resolve technical issues related to integrations and SQL queries.
• Provide 2nd/3rd line support for any issues that arise in the production environment.

Required Skills & Qualifications:

• Technical Skills:
• Strong experience with BizTalk Server (preferably BizTalk 2016 or later).
• Expertise in creating and managing BizTalk orchestrations, maps, and pipelines.
• Proficient in SQL Server (SQL Server 2012/2014/2016/2017/2019).
• Experience with T-SQL, stored procedures, triggers, views, and indexes.
• Familiarity with SQL Server Management Studio (SSMS) and SQL Server Integration Services (SSIS).
• Knowledge of web services (SOAP, REST) and messaging formats (XML, JSON).
• Experience with BizTalk adapters and message brokers.
• Analytical and Troubleshooting Skills:
• Strong problem-solving skills with the ability to debug and troubleshoot BizTalk and SQL issues.
• Ability to quickly understand new systems and integrations and provide efficient solutions.

We are looking for "Salesforce Developer" for Reputed Client @ Coimbatore Permanent Role.

• Experience: 3-5 Yrs

• Salesforce Developer will work independently and in a team environment to build CRM solutions which integrate with various other systems.

• This Person will build Visual-force, APEX, and Lightning Components. And should have experience working with Salesforce Data.

• Building new (and maintaining existing) APEX, Visual force, and Lightning solutions.

• Participate in various sprint meetings, assist in the creation and upkeep of user stories.

• Communicate with stakeholders and users about changes or requirements.

• Should have 3 to 5 years of experience with Salesforce Sales and Service Clouds.

• Proficiency in Salesforce APEX, Visual force, and Lightning development.

• Knowledge of the Salesforce data structure, and the ability to use various tools for data migrations.

• Salesforce Developer certifications is an added advantage.

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences

• Ability to work independently and as part of a team

• Professional, positive, customer oriented and flexible approach to interactions with customers in groups

Company Profile

Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.

https://www.jamboreeindia.com/

Job description

Ensure the profitability of the center & achievement of sales targets

Counseling students, handling daily center operations, handling inquiries & walk-ins, Cold calling must!

Required Candidate profile

Counseling/Sales experience, cold calling MUST.

Excellent communication skills & inter-personal ability, multi-tasking ability

Education Industry work experience is must.

• Job Title - Frontend Software Engineer - Data
• Reports Into - Senior Software Engineer - Data
• Location - Hybrid / Bangalore 

A Little Bit about Kwalee…

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm
• Flexible working hours - we trust you to choose how and when you work best
• Profit sharing scheme - we win, you win 
• Private medical cover - delivered through BUPA
• Life Assurance - for long term peace of mind
• On site gym - take care of yourself
• Relocation support - available
• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars
• Pitch and make your own games on Creative Wednesdays! 

Are You Up To The Challenge?

As a Frontend Software Engineer in the Data Science Team, you will build tools and develop technology that deliver data products to a team of strategists, marketing experts and game developers. You will design, build, test and deploy products which serve a company fuelled by data.

Your Team Mates

The Data Science team is central in developing the technology behind the growth and monetisation of our games. We are a cross functional team that consists of analysts, engineers and data scientists, and work closely with the larger engineering team to deliver products spanning our modern, cloud first, tech stack.

What Does The Job Actually Involve?

• Develop and maintain user-friendly and visually appealing web applications using Vue.js
• Create interactive and informative data visualisations for general audiences as well as highly specialised teams
• Integrate with large, complex data sources and machine learning models via APIs
• Work within a data focused team to increase access to and the understanding of test and analysis results within game development, marketing and other aspects of the company

Your Hard Skills

• Minimum 2 years browser-based programming experience
• A proven track record of programming high quality and innovative web pages using Javascript, HTML5 & CSS3 and relevant frameworks (ideally VueJS but could also be others e.g. ReactJS, AngularJS, Svelte)
• Knowledge of data visualisation libraries and techniques
• Understanding of REST APIs, asynchronous programming, and data handling
• An excellent working knowledge of various database, scripting, and development tools, for example bash, Python, Postgres, MySQL, CouchBase, git, JIRA
• A creative mindset motivated by challenges and constantly striving for the best

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

A Little More About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

1. Work with product managers, product marketing and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, and platform documentation (tooltips, welcome instructions)

2. Buil and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques

3. Learn complex concepts, and communicate the information in a way that is engaging and understood by users

4. Act as an editor to ensure consistency in training documentation

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

1. Competitive Salary

2. Company paid Health Insurance

3. Friendly and supportive work culture

4. Other perks such as free snacks and an informal dress code