Platform Engineer

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 
• Key Skills: 
• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Benefits:

• Competitive salary and benefits package. 
• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

• We are looking for a strong backend developer with good experience in AWS.
• Should be able to write solid and clean code.
• Should be good with algorithms and architecture.

Job Title: Network Engineer

Job Summary:

The Network Engineer will design, implement, and manage various network solutions to ensure the smooth operation, security, and efficiency of the organization's IT infrastructure. This role requires a deep understanding of network architecture, protocols, and security.

Key Responsibilities:

• Network Design and Implementation:
• Design and deploy functional networks (LAN, WAN, WLAN, VLAN, VPN).
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS).

Network Maintenance and Monitoring:

• Monitor network performance and ensure system availability and reliability.
• Use tools to monitor network performance, troubleshoot network issues, and optimize network performance.

Security Management:

• Implement and manage network security measures (e.g., firewalls, intrusion detection systems).
• Regularly update network security measures to protect against vulnerabilities and cyber threats.

Technical Support:

• Provide technical support to users and resolve network issues.
• Liaise with vendors and other IT personnel for problem resolution.

Documentation and Reporting:

• Maintain comprehensive documentation of the network configurations, including network diagrams and operational procedures.
• Prepare and maintain network reports and logs.

Network Upgrades and Scalability:

• Plan and execute network upgrades and expansions to support the organization's growth.
• Evaluate new network technologies and make recommendations for enhancements.

Compliance and Standards:

• Ensure network configurations comply with industry standards and best practices.
• Adhere to regulatory requirements related to network management.

Required Skills and Qualifications:

• BE / Bachelor’s degree in computer science, Information Technology, or a related field.
• Professional certification (e.g., CCNA, CCNP, CompTIA Network+) preferred.
• Proven experience as a Network Engineer or Network Administrator.
• In-depth knowledge of network protocols (e.g., IP, BGP, OSPF, EIGRP, HSRP).
• Hands-on experience with network hardware (e.g., Cisco, Juniper, HP, Fortinet Switch).
• Proficient in network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Nagios).
• Strong understanding of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and teamwork abilities.

Preferred Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper-V networking ).
• Familiarity with cloud networking (e.g., AWS, Azure).
• Experience with SDN (Software-Defined Networking) and NFV (Network Functions Virtualization).

Working Conditions:

• 5 days in Office- Wissen Technology, Cessna Business Park, Kadubeesanahalli, Bellandur, Bangalore- 560103
• May require on-call duties or after-hours work to address network issues or perform upgrades.
• Work may involve lifting and installing networking equipment.

Job Title: Mobile Developer (React Native/Flutter)

Location: Hybrid

Employment Type: Full-time

About Us:

We are a startup building a marketplace for maids. Our mission is to connect customers with service providers through a seamless, user-friendly mobile application. We are looking for a passionate Mobile Developer to join our team and help shape the future of our platform.

Role Overview:

As a Mobile Developer, you will be responsible for developing and maintaining our mobile application using React Native or Flutter. You will work closely with designers, backend engineers, and product managers to deliver high-quality, scalable, and user-friendly experiences.

Key Responsibilities:

• Design, develop, and maintain mobile applications using React Native or Flutter.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Write clean, maintainable, and efficient code following best practices.
• Troubleshoot and debug issues, optimizing application performance.
• Participate in code reviews to ensure code quality and share knowledge.
• Stay updated on the latest mobile development trends and technologies.

Requirements:

• 2+ years of professional experience in mobile development with React Native or Flutter.
• Strong understanding of JavaScript (React Native) or Dart (Flutter) and mobile development frameworks.
• Experience integrating RESTful APIs and third-party libraries.
• Familiarity with mobile UI/UX standards and best practices.
• Knowledge of version control systems (e.g., Git).
• Experience with state management (Redux, MobX, Provider, etc.).
• Strong problem-solving skills and attention to detail.

Nice-to-Have:

• Experience with native development (Android/iOS).
• Familiarity with CI/CD pipelines for mobile applications.
• Knowledge of Firebase services (e.g., Authentication, Firestore).
• Experience working in Agile environments.

What We Offer:

• Competitive salary and equity options.
• Flexible work environment (hybrid).
• Opportunity to shape the future of a high-growth startup.
• Collaborative and supportive team culture.
• Professional development and learning opportunities.

-Previous experience working as a Shopify developer.

-Strong knowledge of liquid programming language
-Generate custom – tailored Shopify theme and altering pre – existing template.
-Act as Shopify expert, specializing in all facets of the ecommerce platform.
-Strong hands to Install & Customize new Shopify theme.
-Clear concept of HTML5, CSS3, javascript/Jquery.
-Knowledge in other ecommerce platforms like Magento, woocommerce, BigCommerce will be preferred.
-Strong hands to Install & Customize new Shopify theme.
-A proficiency in working with different Shopify JS APIs (storefront, AJAX Cart, Sections etc.
-Excellent troubleshooting skills.
-Good project management skills