Enterprise Sales Executive

Who We Are 🌟 

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT’. Embracing Software Craftsmanship values and eXtreme Programming Practices, we create well-crafted products for our clients. We partner with large organizations to help modernize their legacy code bases and work with startups to launch MVPs, scale or as extensions of their team to efficiently operationalize their ideas. We love to work with folks who are passionate about creating exceptional software, are continuous learners, and are painstakingly fussy about quality. 🚀 

Our Values 💡 

These are the guiding principles for everything we do at Incubyte, both within and outside of our project work: 

• Relentless Pursuit of Quality with Pragmatism 
• Extreme Ownership 
• Proactive Collaboration 
• Active Pursuit of Mastery 
• Effective Feedback 
• Client Success 

We are seeking a talented UX/UI Craftsperson with a minimum of 3 years of professional experience to join our dynamic team. The ideal candidate should be able to translate high-level requirements into interaction flows and artifacts and transform them into beautiful, intuitive, and functional user interfaces, ensuring a seamless user experience from end to end. You should be excited about crafting a great user experience and be open-minded with an unquenchable thirst for new approaches and solutions. 

What You’ll Be Doing 💼 

• Designing and prototyping user interfaces for web and mobile applications, considering user needs and business objectives. 
• Collaborating with product managers, developers, and other stakeholders to gather requirements and translate them into design solutions. 
• Conducting user research, usability testing, and gathering feedback to iterate and improve designs. 
• Creating wireframes, mockups, and interactive prototypes to communicate design concepts and interactions effectively. 
• Optimizing designs for performance, accessibility, and responsiveness across various devices and screen sizes. 
• Keeping up to date with industry trends, best practices, and emerging technologies in UX/UI design and development. 
• Providing guidance and mentorship to junior designers, fostering a culture of continuous learning and growth within the team. 
• Experience with User research and Testing. 

Skills You Need to Succeed in This Role 🌟 

Most Important: Integrity of character, diligence, and the commitment to do your best 💪 

Must Have: 

• Minimum of 3 years of professional experience in UX/UI design with a strong portfolio showcasing your design process and projects. 
• Proficiency in design tools such as Adobe XD, Figma, or similar. 
• Strong understanding of user-centered design principles and best practices. 
• Experience with front-end development technologies such as HTML, CSS, JavaScript, and frameworks like React or Angular. 
• Familiarity with version control systems (e.g., Git) and collaboration tools (e.g., Jira, Slack). 
• Excellent communication and collaboration skills with the ability to present and defend design decisions to stakeholders and handle client interactions. 
• Ability to work effectively in a fast-paced agile environment and manage multiple projects simultaneously. 
• Experience working in cross-functional teams and a passion for creating exceptional user experiences. 
• Demonstrable UX/UI design skills with a strong portfolio (Applicants without a portfolio will not be considered). 

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

• Starting and stopping SAP instance.
• User administration – setup and maintenance.
• Authorization / Role / Profiles – setup and maintenance.
• Setup SAP security.
• Maintenance of system's health.
• Monitor system performance and logs.
• Spool and print administration.
• Maintain system landscape.

• Build Products for Factories that help them in improving their Customer Retention on the Platform
• Drive the Customer Retention Metric both at a Platform and at the Factory Level
• Improve Product Discovery on the Retailer App to enhance new retailer Acquisitions for factories
• Drive the execution of all product lifecycle processes for the growth of Factory
• Distribution product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills