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Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Greeting from DevCare Solutions!!!

Kindly Check the Roles and Responsibilities of US IT Recruiter

• Responsible for handling IT requirements from US based clients.

• Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

• Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

• Must be having capability to work with a team or individually.

• Maintain close contact with candidates/Vendors/ recruiters/offshore team.

• Publish progress report to management every week.

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

It's Complete US Shift – Onsite

Shift Timing will be 7.00pm to 4.00am IST

Cab: Pick and Drop Available

Dinner will provided in the company

www.devcare..com

Job Overview: We are seeking a skilled QA Tester responsible for planning, designing, and executing tests on a variety of software products. The ideal candidate will have a keen eye for detail, strong analytical skills, and a passion for quality. As a QA Tester, you will work closely with the development team to identify and resolve defects, ensuring that our software meets the highest standards of quality before release.

Key Responsibilities:

• Test Planning: Collaborate with the development team to understand project requirements and create detailed test plans, test cases, and test scripts.
• Manual Testing: Execute manual test cases on web, mobile, and desktop applications to identify bugs, glitches, and usability issues.
• Automated Testing: Develop and execute automated tests using testing frameworks and tools (e.g., Selenium, JUnit).
• Defect Tracking: Identify, document, and track defects using bug-tracking tools (e.g., Jira, Bugzilla), and collaborate with developers to resolve issues.
• Regression Testing: Perform regression testing to ensure that new features and bug fixes do not adversely affect existing functionality.
• User Acceptance Testing (UAT): Support UAT efforts by working closely with end-users to validate that software meets business requirements.
• Performance Testing: Conduct performance and load testing to ensure software stability and scalability under various conditions.
• Test Documentation: Maintain comprehensive test documentation, including test cases, test scripts, and test summary reports.
• Continuous Improvement: Continuously improve testing processes and methodologies to increase efficiency and effectiveness.
• Collaboration: Work closely with developers, product managers, and other stakeholders to ensure a clear understanding of project goals and timelines.

Required Skills and Qualifications:

• Experience: 3-4 years of experience in software testing, including manual and automated testing.
• Proficiency in:
• Automated Testing: Hands-on experience with automated testing tools and frameworks such as Selenium, QTP, or Appium.
• Scripting: Ability to write and execute test scripts in languages such as Python, Java, or JavaScript.
• Manual Testing: Strong knowledge of software development life cycles (SDLC), testing methodologies, and test processes.
• Defect Tracking: Proficient in defect tracking and test management tools.
• Problem-Solving: Strong analytical and problem-solving skills with attention to detail.
• Communication: Excellent written and verbal communication skills for effective collaboration and reporting.
• Documentation: Ability to create clear, concise, and comprehensive test documentation.

Preferred Skills:

• Agile Methodology: Experience working in Agile/Scrum environments.
• Performance Testing: Knowledge of performance testing tools like LoadRunner or JMeter.
• Security Testing: Familiarity with security testing practices and tools.
• Continuous Integration: Experience with CI/CD pipelines and integrating testing into the development process.

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

What We Offer:

·        Competitive salary and performance based incentives.

·        Comprehensive benefits package, including health

·        Opportunities for professional growth and career advancement.

·        A collaborative and innovative work environment.

• Analyze client requirements and design customized Saviynt IGA solutions to meet their identity management needs
• Configure and implement Saviynt IGA platform features, including role-based access control, user provisioning, de-provisioning, certification campaigns, and entitlement management
• Collaborate with clients and internal stakeholders to understand business processes and translate them into effective IGA policies
• Assist in the integration of Saviynt IGA with existing identity and access management (IAM) systems, directories, and applications
• Conduct testing and troubleshooting to ensure the accuracy and effectiveness of the implemented IGA solution

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

"Programming isn't about what you know; it's about what you can figure out.” - Chris Pine

Skills Required

• 8+ years of strong programming experience on .NET platform
• Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular)
• Hands on experience with SQL
• Azure experience is a plus but not a deal breaker
• Knowledge and experience with HTML, CSS, JavaScript (fundamental building blocks of web development)
• Experience designing high-level and low-level design of the system
• Experience with microservices architecture is a plus

Expectations

• Provide technical guidance to the team and take ownership of delivery
• Responsible to technically groom backlog items providing design, architecture, and implementation details
• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Leverage troubleshooting and analytical skills to analyze issues
• Experience with debugging, performance profiling and optimization

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

Position Description:

Our sales professionals focus on face to face sales presentations as they provide our clients an

opportunity to know IndiaMART & value addition IndiaMART can bring to their respective business.

This position allows you to build new clients for the organization, build rapport and trust in both yourself and the company. Our top sales professionals are passionate and driven in order to produce top results, all the while maintaining integrity.

The job encompasses complete P&L responsibility of a Branch comprising of 20-30 people. He shall be responsible to plan, execute and monitor the sales operations with the objective of attaining accelerated growth of new client acquisition in line with the laid down processes. The role will involve recruiting & managing direct sales force in the Branch, increasing the productivity level & overall efficiency of the sales team and ensuring target achievement as per the defined targets.

Job Summary:

• Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, client’s work status and receivables.
• Accurately forecasts weekly, monthly, quarterly and yearly revenue streams.
• Identifying the opportunity & problem areas, preparing the action plan for achieving the key
• sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target
• achievement, management of sales support function and timely work completion of customers.
• Recruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.
• Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.
• Drive performance incentive structure and sales promotion schemes.
• Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy.
• To penetrate all targeted accounts and originate sales opportunities for the company’s products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.
• To ensure systematic follow-up with the client organizations to take the sales pitch to timebound closure.
• To ensure that all payments are collected as per the company’s payment terms.
• Ensure adherence to sales processes and requirements.
• Conduct performance review for his/her team on regular basis.

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data pipelines at Petabyte scale. Our customers include a Fortune 500 company, one of Asia's largest telecom companies, and a unicorn fintech startup. We are lean, hungry, customer-obsessed, and growing fast. Our Engineering team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment. 

As a Principal Full-stack engineer, you will work across the Acceldata platform products. We’re looking for people with a strong background or inclination towards data engineering and systems; you’re comfortable in dealing with lots of moving pieces and can work at the  intersection of Databases, API's and Frontends

You will:          

• Be actively involved in strategic direction and product decisions.
• Design, build and maintain APIs, user-facing experiences, and services.
• Work closely with our customers and sales teams on a regular basis to carve out new features and use cases
• Work with MVC frameworks such as React or Angular 
• Work with database systems, RDBMS, Mongo, Elastic Search.
• Develop shared front-end components (JavaScript & CSS) for use across all of our products, enabling other UI engineers to build better products faster.

You need:      

• 12+ years of significant of web-application development experience in one or more JS frameworks. You care about building better products.
• Strong Computer Science fundamentals in data structures, algorithm design, and problem-solving.
• You're as comfortable writing plain JavaScript as working with modern frameworks like Angular. You've built your own controls and widgets in JavaScript. 
• You write unit tests for your JavaScript (really, you do). You've probably used Node. You have built complex JS web applications.
• Organized, thorough, and detail-oriented 

Good to have:

• Contribution to open-source projects.
• Background in enterprise software
• JVM performance tuning and debugging