Performance marketing manager Fintech company only

The Role

We are looking for a Senior Product Manager to embed on-site with one of CAW's enterprise customers — sitting with their functional leaders, understanding their workflows, identifying the highest-ROI automation opportunities, and prototyping solutions yourself using AI-assisted development tools like Claude Code or OpenAI Codex.

This is not a project management role. We are looking for someone with strong business analysis chops who can walk into a domain they've never worked in, study it quickly, break down complex workflows, and figure out what to build. You should have a coding background and be able to prototype working solutions yourself — not just write specs and hand them off. You stay involved throughout production so nothing is lost in the communication between the customer and our remote engineers.

You are the one person the customer sees. The building and running happen behind you, at CAW HQ, on Gantry.

A Typical Week

Monday–Tuesday: Interview functional leaders and their team members to gain a deep understanding of their current processes, pain points, and undocumented workflows. Map what you find.

Wednesday: Apply structured prioritization frameworks (RICE, ICE, or equivalent) to rank discovered use cases by ROI. Classify each problem as deterministic automation, AI automation, an AI agent (built on Gantry), or a Custom Ops Platform (COP) opportunity — and draft the solution approach in collaboration with CAW's engineering and AI architects at HQ.

Thursday: Present the top problems and proposed solutions to the functional leader for buy-in. Get alignment on what to tackle first.

Friday and the following week: Prototype the solution using Claude Code, Codex, or equivalent AI-assisted development tools. Target: a working prototype in under a week. Present the prototype to the functional team, collect feedback, and iterate until it meets their needs. Once validated, draft a proposal to productionize it on Gantry (or as a COP) in collaboration with HQ, and drive approval from the functional head.

Ongoing: Spend a few hours daily collaborating with CAW's engineering teams at HQ to keep productionizing on track — while simultaneously starting discovery on the next problem with the next functional leader.

Key Responsibilities

Use Case Mining & Discovery

• Embed on-site with the customer. Sit with functional leaders across departments — operations, finance, CX, supply chain, HR — to understand their workflows, pain points, and priorities.
• Don't wait for requirements to be handed to you. Proactively identify problems CAW can solve with agents on Gantry or with a Custom Ops Platform. Prioritize ruthlessly based on business impact, technical feasibility, and speed to value.
• Run structured discovery sessions. Map workflows. Document undocumented processes. Find the use cases the customer doesn't even know they have.
• Build a use-case pipeline: a ranked, living backlog of agent and COP opportunities for you and the customer's leadership to review regularly. This backlog is how the account grows.

Solution Design & Rapid Prototyping

• Classify each problem as deterministic automation, AI automation, an AI agent, or a COP. Draft solution approaches in collaboration with CAW HQ architects.
• Prototype solutions yourself using Claude Code, Codex, or equivalent AI-assisted development tools. A working demo in under a week is the standard.
• Translate validated prototypes into structured specs — clear problem statements, acceptance criteria, scope boundaries, and success metrics — that CAW's engineers can productionize on Gantry without ambiguity.
• Work in tight weekly cycles: discover, prototype, validate, spec, hand off for production — and stay involved through delivery.

Customer Relationship & Adoption

• You represent CAW inside the customer's organization. Build deep trust with functional leaders and CXOs.
• Own delivery timelines, customer expectations, and escalations. You are the single point of accountability the customer sees.
• Ensure what gets built is what gets used. Drive adoption by working with the customer's end users, running training sessions, and instrumenting usage metrics.
• Know when to push (the customer is avoiding a hard decision) and when to listen (there's a real constraint you haven't understood yet).

Platform & Product Feedback Loop

• Surface structured insights back to the Gantry product team: capability gaps, integration friction, customer objections, and use case patterns that should become reusable agents or platform features.
• Spot which agents and patterns are reusable across customers so they can be added to CAW's library and accelerate the next engagement. Flag when a customer ask is a one-off vs. when it's a pattern many customers share.
• Deliver actionable, prioritized field intelligence — not a dump of Slack messages. Your feedback directly informs the Gantry roadmap.

What We're Looking For

• 4–7 years of experience in a customer-facing product or business analysis role, such as Product Manager, Business Analyst, Solutions Consultant, or Forward Deployed Engineer at a SaaS/AI company.
• Coding background - You have written code professionally or as part of product work. You understand APIs, data flows, and system architecture well enough to prototype, not just spec.
• Demonstrable AI-assisted development experience. Show us products, prototypes, or internal tools you have built using Claude Code, OpenAI Codex, Cursor, or equivalent tools. We want to see output, not claims.
• Heavy business analysis experience. You have demonstrable examples of walking into a domain with vague or undefined requirements, studying it deeply, and cracking the problem. We are not looking for project managers who track tickets — we want people who figure out what the tickets should be.
• Strong speccing discipline. You can write a clear, buildable spec with acceptance criteria that an engineer can work from without ambiguity.
• Client-facing experience. Proven ability to run discovery with enterprise customers, manage stakeholders with competing priorities, and build trust with functional leaders and CXOs.
• Comfort with ambiguity. You will walk into customer organizations with no playbook. You need to figure out what matters, fast.
• Excellent communication. You can translate between a non-technical business leader and an engineer in the same meeting.
• Willingness to be on-site. This is an embedded role, not a remote one.
• Experience with AI/ML platforms, agent frameworks, automation tools, or enterprise SaaS is strongly preferred.
• A bias toward doing, not analyzing. You are measured by use cases shipped to production and prototypes that land, not decks presented.

Key Responsibilities

• Perform functional, regression, integration, and UAT testing for Salesforce Commerce Cloud (SFCC) applications.
• Validate SFCC Storefront (SFRA) functionality including PLP, PDP, Cart, Checkout, Promotions, and Payments.
• Test integrations with third-party systems such as payment gateways, OMS, ERP, CRM, and tax services.
• Create and maintain test cases, test plans, and test scripts based on business requirements.
• Execute API testing using tools like Postman or similar.
• Perform cross-browser and cross-device testing.
• Identify, log, track, and manage defects using tools like JIRA.
• Collaborate with developers, business analysts, and product teams for requirement analysis and defect resolution.
• Participate in sprint planning, daily stand-ups, and other Agile ceremonies.
• Support production deployments and conduct post-release validation.

Required Skills & Qualifications

• 3+ years of QA experience in Salesforce Commerce Cloud (B2C Commerce / Demandware).
• Strong understanding of SFCC architecture, Business Manager, and SFRA framework.
• Experience in testing:
• Catalog & inventory management
• Search & sorting
• Pricing & promotions
• Checkout & payment integrations
• Order management flows
• Knowledge of OCAPI / SCAPI testing.
• Hands-on experience with test management and bug tracking tools (e.g., JIRA, TestRail).
• Basic understanding of HTML, CSS, and JavaScript.
• Experience in Agile/Scrum methodology.

Must be:

• Based in Mumbai
• Comfortable with Work from Office
• Available to join immediately

Responsibilities:

• Manage, monitor, and scale production systems across cloud (AWS/GCP) and on-prem.
• Work with Kubernetes, Docker, Lambdas to build reliable, scalable infrastructure.
• Build tools and automation using Python, Go, or relevant scripting languages.
• Ensure system observability using tools like NewRelic, Prometheus, Grafana, CloudWatch, PagerDuty.
• Optimize for performance and low-latency in real-time systems using Kafka, gRPC, RTP.
• Use Terraform, CloudFormation, Ansible, Chef, Puppet for infra automation and orchestration.
• Load testing using Gatling, JMeter, and ensuring fault tolerance and high availability.
• Collaborate with dev teams and participate in on-call rotations.

Requirements:

• B.E./B.Tech in CS, Engineering or equivalent experience.
• 3+ years in production infra and cloud-based systems.
• Strong background in Linux (RHEL/CentOS) and shell scripting.
• Experience managing hybrid infrastructure (cloud + on-prem).
• Strong testing practices and code quality focus.
• Experience leading teams is a plus.

Responsibilities:-

• Manage senior business stakeholders.
• Act as the primary point of contact for all Salesforce, Marketing Automation, and CRM initiatives
• Lead workshops gather requirements, and design solutions
• Manage the implementation and delivery of new initiatives
• Hands-on configuration.
• Design, build and deliver salesforce technical design/architecture in line with client requirements;
• -Own architecture and design of complex solution components (Integration, Security, Custom development);
• -Demonstrate technical development skills (scope technical portion of a project and estimate resource requirements);
• -Work closely with stakeholders within client organization;
• -Work closely with and support the Sales community.
• Stay abreast of new Salesforce releases and functionality, making suggestions to improve existing processes and implement new solutions
• Manage and mentor junior team members

Required skills and experience:-

• Experience working across the full Salesforce project lifecycle from analysis, design, testing to implementation.
• You’ll have 5+ years experience of working on deployment teams throughout the project lifecycle, ideally using Agile development techniques.
• You’ll have a proven track record of successful delivery on customer projects, preferably enterprise CRM implementations
• Demonstrable experience supporting and maintaining Salesforce.com CRM applications i.e. SalesCloud, Service Cloud
• Experience with Marketing Automation / Marketing Tools i.e. Marketo or Eloqua
• Previous team leadership/management experience is desirable
• Product discovery and ideation experience
• Conducted focus group sessions/ cross-functional workshops, etc for requirement gathering
• -Knowledge of data and content migration, automated testing, release management, source control tools;
• -In-depth understanding of Salesforce programming including Visualforce, Apex, and API’s;
• -Experience with CRM, CMS, ERP, CPQ, Portals, SSO, E-commerce and ESB/SOA applications;
• Demonstrated ability to drive a product vision, manage a roadmap, and influence without direct authority
• You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground
• You’ll have excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers.
• You’ll have the vision to help us take our company to the next level
• Track record of successfully delivering projects on time, to scope, with high quality.
• Independently driven, resourceful, and able to deliver results with light-touch direction.
• Ability to communicate clearly and effectively with developers, business owners, and senior business leaders.
• Excellent user experience intuition.
• Strong analytical skills.

Job Details

Job Location - Mumbai

Experience Required - 3-5 years

Package Offered - Rs.6,00,000/- to Rs.10,00,000/- per annum

Digital Marketing Manager

Responsibilities

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, etc.)
• Experience in setting up and optimizing Google Adwords campaigns
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement

• Should have E-publishing and Editorial services domain knowledge
• Should understand the competitive landscape and identify the gaps in the market
• Must be able to identify the right opportunities & qualify leads for the Sales team
• Should be able to handle communication and fresh conversations with prospects
• Should have min. 2 years of experience working on the US, European Markets
• Assist Sales Team in identifying, following up, and qualifying prospects
• Generate reports & dashboards on Marketing influenced pipelines regularly
• Create clear and crisp product presentations and solution demonstrations
• Research & develop prospect lists using LinkedIn, Zoominfo, and Web research
• Participate and actively contribute in Marketing Strategy Meetings
• To work with the sales team in handing over any pre-sales efforts
• Support sales efforts with in-depth product and business knowledge
• Miscellaneous Pre-Sales and Sales related activities

Required Experience / Qualifications

• MBA from a good institute with a go-getter attitude to pursue leads and targets
• A motivated, competitive individual with a strong aptitude for Publishing technology
• 4-6 years of experience in a sales & marketing role
• Knowledge of commonly used CRM Salesforce and Marketing automation tools and dashboards
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Experience:

• 1 to 4 years of experience in Digital Marketing

Kinds of Projects Undertaken:

• ePublishing, Editorial Services, eLearning, eBook, Accessibility

• Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
• Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
• Knowledge and working experience in MS SQL2008,2012,2014
• Good understanding of object-oriented programming (OOPs).
• Expertise in designing and working with MVC architecture is necessary.
• JQuery, AJAX, Bootstrap, Web API
• Knowledge of security implications of web applications and have experience designing secure
  web applications.
• Ability to document all development related activities.
• Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
• To work independently on Entire Architecture Design.
• Priority will be given having Experience in third Party Integration.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN
• Azure certification(s) of any kind.
  
  

DESIRED PROFILE

• She/he should be enthusiastic in the job role and a good team player.
• Self-motivated with a passion to code and willing to meet aggressive timelines.
• Strong Logical ability thinking skills to meet Client Requirements in specified time.