Performance Marketing Manager

Teknobuilt is an innovative construction technology company accelerating Digital and AI platform to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, UK and S. Korea and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt's vision is helping the world build better- safely, smartly and sustainably. We are on a mission to modernize construction by bringing Digitally Integrated Project Execution System - PACE and expert services for midsize to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working, AI based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation and we are experiencing a period of significant growth for our solutions.

Job Responsibilities

As a Quality Analyst Engineer, you will be expected to:

· Thoroughly analyze project requirements, design specifications, and user stories to understand the scope and objectives.

· Arrange, set up, and configure necessary test environments for effective test case execution.

· Participate in and conduct review meetings to discuss test plans, test cases, and defect statuses.

Execute manual test cases with precision, analyze results, and identify deviations from expected behavior.

· Accurately track, log, prioritize, and manage defects through their lifecycle, ensuring clear communication with developers until resolution.

· Maintain continuous and clear communication with the Test Manager and development team regarding testing progress, roadblocks, and critical findings.

· Develop, maintain, and manage comprehensive test documentation, including:

o Detailed Test Plans

o Well-structured Test Cases for various testing processes

o Concise Summary Reports on test execution and defect status

o Thorough Test Data preparation for test cases

o "Lessons Learned" documents based on testing inputs from previous projects

o "Suggestion Documents" aimed at improving overall software quality

o Clearly defined Test Scenarios

· Clearly report identified bugs to developers with precise steps to reproduce, expected results, and actual results, facilitating efficient defect resolution

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Responsibilities:

• Build user journeys and communication strategies for every funnel the user goes through in the app
• Build highly engaging campaigns across user funnels to increase conversion rates
• Drive repeat users, referrals through Email, Push Notifications and other product touchpoints
• Plan & run defined experiments - test open rates, CTR, messaging, conversion rates and renewals.
• Work with internal and external stakeholder to seamlessly drive all campaigns 
• Constantly look for funnel drop offs and optimise every step to increase conversion rates
• Share data on daily, weekly and monthly basis with the larger team

Requirement:

• 5+ years of hands-on experience in working with user engagement platforms like WebEngage
• Experience in building user funnels across app and web and proven record of successfully driving engagement and conversions
• Knowledge of HTML coding to create emailers is a must
• Experience working in a B2C product or Edtech is preferrable

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Requirements:

• Proven work experience of 6 M or more as a quota carrying individual into Software/Web Development Services Domain.
• Has adequate knowledge of technology and jargons required for sales discussions.
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, negotiation and communication skills.
• Prioritizing, time management and organizational skills.
• Ability to create and deliver presentations tailored to the audience needs.
• Relationship management skills and openness to feedback.
• Hands on experience with tools like HubSpot/Salesforce would be an added advantage.
• Should be comfortable with Background Verification of previous employment

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

Responsibilities:

• Designing cloud infrastructure for scalability, performance, availability, and security.
• Involving in migrating existing applications and data to cloud platforms, designing the migration plan, assessing risks, and ensuring a smooth transition to the cloud.
• Designing and implementing security measures for cloud infrastructure.
• Optimizing cloud infrastructure costs by designing and identifying areas where costs can be reduced.

Eligibility:

• Experience in cloud computing concepts, architectures, and deployment models.
• Deep insights into AWS
• Programming languages experience, such as Java, Python, Ruby, and others.
• Proficient in designing and deploying cloud infrastructure, including computing, storage, networking, and security services.
• Involvement in cloud security principles and practices, including data protection, access control, network security, and compliance.

1. Role: IoT Application Development (Java) Skill Set:

• Proficiency in Java 11.
• Strong knowledge of Spring Boot framework.
• Experience with Kubernetes.
• Familiarity with Kafka.
• Understanding of Azure Cloud services.

1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners

1. Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.

Hiring for GCP compliant cloud data lake solutions for clinical trials for US based pharmaceutical company.

Summary

This is a key position within Data Sciences and Systems organization responsible for data systems and related technologies. The role will part of Amazon Web service (AWS) Data Lake strategy, roadmap, and AWS architecture for data systems and technologies.

Essential/Primary Duties, Functions and Responsibilities

The essential duties and responsibilities of this position are as follows:

• Collaborate with data science and systems leaders and other stakeholders to roadmap, structure, prioritize and execute on AWS data engineering requirements.
• Works closely with the IT organization and other functions to make sure that business needs and requirements, IT processes, and regulatory compliance requirements are met.
• Build the AWS infrastructure required for optimal extraction, transformation, and loading of data from a vendor site clinical data sources using AWS big data technologies
• Create and maintain optimal AWS data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product
• Work with data and analytics experts to strive for greater functionality in our data systems

Requirements

• A minimum of a bachelors degree in a Computer Science, Mathematics, Statistics or related discipline is required. A Master's degree is preferred. A minimum of 6-8 years technical management experience is required. Equivalent experience may be accepted.
• Experience with data lake and/or data warehouse implementation is required
• Minimum Bachelors Degree in Computer Science, Computer Engineering, Mathematical Engineering, Information Systems or related fields
• Project experience with visualization tools (AWS, Tableau, R Studio, PowerBI, R shiny, D3js) and databases. Experience with python, R or SAS coding is a big plus.
• Experience with AWS based S3, Lambda, Step functions.
• Strong team player and you can work effectively in a collaborative, fast-paced, multi-tasking environment
• Solid analytical and technical skill and the ability to exchange innovative ideas
• Quick learner and passionate about continuously developing your skills and knowledge
• Ability to solve problems by using AWS in data acquisitions
• Ability to work in an interdisciplinary environment. You are able to interpret and translate very abstract and technical approaches into a healthcare and business-relevant solution