International BPO Executive

Who We Are

QuitSure is founded by alumni of IIT, IIM, and Stanford University. It is one of the most effective quit-smoking mobile apps in the world. Our mission is to get 1 million smokers smoke-free in the next year. Do take a look at our website: https://www.quitsure.app to learn more about what we do and how it works. We are well-funded, and based in Powai, Mumbai. This is a remote job.

The Role

Your role will be to work with our product manager, backend developer, and QA testers to:

• Architect and build new features.
• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes.
• Ensure quality and cleanliness of code
• Ensure releases are published in a timely manner
• Collaborate with the development agency that is currently responsible for building our app

Qualifications

We are looking for a star React Native developer to continuously improve our platform and implement new features. The ideal candidate will have a passion for developing fast, efficient systems, clean modular code and high-quality user experiences. You will have had at least 2 years of React Native development experience and have:

• A firm grasp of React Native in particular, and the nuances of the JavaScript language in general.
• The ability to write well-documented, clean, modular code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio, etc
• Understanding of REST APIs, the document request model, and offline storage
• Knowledge of the fundamental design principles behind a scalable application
• Other presentation-layer languages (e.g. HTML, CSS, etc.) are a plus

Who We Are Looking For

We are looking for a highly skilled React Native developer who is interested in working on a high-impact product that is genuinely saving people’s health and lives. We are a small team, with thousands of global clients, who are trusting us with their private health data. So, in addition to coding skills, honesty, commitment and loyalty are also essential to us. We would prefer to work with someone who is truly excited about our cause.

Compensation

Compensation will be competitive, and commensurate with your experience.

Skills:
Enterprise Asset Management/ Work Management
IBM Maximo,SAP IAM,Infor EAM

Job Responsibilities will include:

-----------------------------------------------

- Overall experience of 5-10 years

- Strong Functional knowledge in Enterprise Asset Management/ Work Management

- Hands on experience in IBM Maximo or SAP IAM or Infor EAM and its integration with supporting systems

- Experience in Utilities industry clients (Electricity or Gas or Water)

- Experience in Supply Chain Domain will be a plus

- Full time regular MBA

- A bachelor's degree in Engineering

• Develop new user -facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Minimum 2 years experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Web pack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
  
  About Haber
  At HABER, we are solving the challenges of tomorrow, today. We are bringing together the best minds in process, engineering, computing and chemistry to develop solutions to address some of the world’s toughest challenges – water and energy scarcity and sustainability. Over the past few years there has been an explosion in unstructured data across industry driven by affordable sensing technologies and adoption of analytical instrumentation. This sudden increase in data has resulted in industries spending significant amounts of time collecting, organizing and analysing content and very little time driving value with the data. HABER is focused on reversing this trend by helping our customers spend less time collecting and analysing data and more time using HABER’s platform to drive efficiency, identify issues before they happen and uncover hidden potential. Follow us on Twitter @haber_tech or LinkedIn at linkedin.com/company/haber-technologies or visit us at haberwater.com/careers
  
   

About Us

Our client is the ultimate secure platform to trade popular cryptocurrencies and earn an interest up to 17% p.a. on your crypto holdings. 

We offer  trading with the lowest fee in the market and offer the highest interest on your crypto assets to help compound your wealth, all on a single platform.

With our all-in-one trading and investment solutions, we empower users to navigate the crypto-verse.

Job Location: Bangalore

Role & Responsibilities

• 4+ years of recent hands-on coding and in-depth knowledge of building applications in the python framework.
• Have in-depth knowledge of development in Django framework, hands-on experience in working with WebSockets, deploying and managing applications in AWS.
• Have hands-on experience in working with storage, server, and client technologies
• Have testing, and debugging skills, and have experience in working with git, aws.
• Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable, and meets desired architectural objectives.
• Work with the product team to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule.
• Can take ownership of end to end system
• Firefight with the production issues
• Experience in a peak performance organization, preferably a tech startup

- Ability to effectively handle Enterprise sales and manage relationships at various levels with the clients and develop long-term relationships.
- Gather Leads and build a sales pipeline.
- Business Development in Design Studio
- Lead Generation

Required Candidate profile

1-3 years of experience in Business Development/similar roles.
Fresh MBA candidates with relevant skills can also apply
Must be well versed with MS-Office
Prior experience in IT solutions/services

• Knowledge about Job Portals and Familiarity with Job Posting
• Understanding the organization's expectations in terms of the job description and specs.
• Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
• Continuous efforts to ensure the talent pool data is updated timely
• Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
• For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
• Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
• Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
• Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
• Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
• Identify new strategies for sourcing candidates and creating new leads using the technique.
• Good understanding of keywords and how to use them when looking for resumes.
• Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
• Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
• Finding individuals who are qualified for the job based on the job description provided.

Desired Skills:

• Pragmatic
• Self-Motivated
• Analytical Mindset
• Coordination between the team and supervisors is transparent.
• Capable of working under duress and multitasking
• Should be able to operate independently with little supervision.
• Educating yourself Agility and a can-do attitude
• Excellent communication skills, both written and vocal
• English is the preferred language for communication.
• Must be a leader and a motivator.
• Coordination abilities are essential.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility