Paid Social Specialist

We are seeking a highly skilled DevOps Engineer with 5–8 years of hands-on experience

to join our growing team in Bengaluru. The ideal candidate will have deep expertise in

managing Kubernetes clusters on Azure and AWS, a solid understanding of CI/CD

pipelines using Azure DevOps, and familiarity with container registries across cloud

providers. Exposure to GCP is a strong advantage as we scale across platforms. A

working knowledge of the AI/ML domain will significantly enhance your ability to

support our platform and engineering teams.

Key Responsibilities

• Design and implement Damia deployments via marketplaces (Azure/AWS).

• Design, deploy, and manage scalable, highly available Kubernetes clusters on Azure AKS and AWS EKS.

• Build a fully automated release pipeline for deployment for multiple cloud environments. They will also support delivery teams to train them in managing the deployment in the clients’ environment.

• Set up and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, or similar tools.

• Manage cloud-based container registries (ACR, ECR, GCR) and ensure secure image management practices.

• Develop Infrastructure as Code (IaC) using Terraform, Bicep, or Helm to maintain consistent environments.

• Collaborate closely with ML Engineers and AI researchers to ensure infrastructure supports AI/ML pipelines.

• Monitor system performance and implement robust observability (Prometheus, Grafana, ELK, etc.).

• Work cross-functionally to manage cloud costs, security, and compliance for multi-cloud environments.

• Prepare for upcoming GCP migration initiatives and support cloud-native

development efforts.

Requirements

• 5–8 years of DevOps experience in production-grade environments.

• Strong understanding of Enterprise Linux based deployments (Ex., RHEL, Ubuntu).

• Strong expertise with Kubernetes on Azure (AKS) and AWS (EKS).

• Experience with Azure DevOps Pipelines, Repos, and Artifact management.

• Proficiency in cloud-native tools and container orchestration best practices.

• Familiarity with monitoring, logging, and alerting tools.

• Ability to write automation scripts for customer specific deployments.

• Knowledge in Python or Bash scripting is a must.

• Strong understanding of security best practices and implementations in the production deployments.

• Understanding of software package, container image scanning tools for vulnerabilities and generating regular reports for the same.

• Focus and interest to explore the latest developments in DevSecOps space and adapting to the current needs of the organization

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

We’re looking for an experienced AI Developer to join our team and drive the design, development, and deployment of advanced computer-vision and LLM-based solutions. You’ll build real-time object detection & tracking pipelines (LLM, YOLOv8/11), develop face-recognition models on video feeds with LLM support, and manage GPU-powered server infrastructure end-to-end.

Key Responsibilities

• Model Development & Optimization
• Design, train, and fine-tune LLMs, YOLOv8/11 models for multi-class object detection.
• Implement face-recognition pipelines leveraging state-of-the-art LLMs and embedding techniques.
• Optimize inference speed and accuracy for real-time video processing on GPUs.
• Video Analytics & Tracking
• Develop multi-camera object-tracking algorithms across disparate video sources.
• Integrate OpenCV, DeepSORT (or similar), and custom tracking logic for robust performance.
• Infrastructure & Deployment
• Provision and maintain Linux servers with SSH, Docker, and GPU drivers (NVIDIA CUDA/cuDNN).
• Automate CI/CD pipelines for model training, evaluation, and deployment.
• Monitor GPU utilization, troubleshoot performance bottlenecks, and ensure high availability.
• Collaboration & Documentation
• Work closely with product managers, data engineers, and front-end teams to integrate AI services via REST/gRPC APIs.
• Write clear technical documentation, API specs, and best-practice guides.

Required Qualifications

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, or related field.
• 2-3+ years hands-on experience with:
• YOLOv8 or YOLOv11 (training, inference, transfer learning)
• Face recognition frameworks (InsightFace, FaceNet, ArcFace) and LLM embeddings (e.g., Hugging Face Transformers)
• Python ecosystem: PyTorch/TensorFlow, OpenCV, NumPy, scikit-learn
• Strong Linux skills: server provisioning, SSH, shell scripting.
• Proficiency in managing GPU servers (NVIDIA CUDA, Docker GPU containers)
• Experience deploying models in production (AWS/GCP/Azure or on-prem clusters).

Preferred Qualifications

• Familiarity with video-streaming protocols (RTSP/WebRTC).
• Knowledge of microservices architecture and API gateways.
• Exposure to MLOps platforms (MLflow, Kubeflow).
• Strong debugging, profiling, and performance-tuning abilities.

Issuing domestic, International flight tickets

Co-ordinating with the airlines

Preferred knowledge of IATA, GDS, Amadeus, Abacus Sabre

Software Engineer - Frontend

Experiencing the world we live in is fundamental to our collective happiness and progress as a society. Headout’s mission is, and will always be, to unlock this happier world by connecting amazing in-person experiences with people all over the globe, giving them the opportunity to be entertained, educated and inspired. We are evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. By combining delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations, our single minded focus is on solving a huge basic human problem: how do we have a good time? On this mission, we've already served 7M+ guests from 190 countries who have headed out to an experience with us. While building scale that drives $200M+ in annualised sales, we hit profitability that is such a rarity on the back of our superior model.

As travel and in-person experiences recover, Headout is playing a critical role in our return to our way-of-life. With pent-up demand, generation and digitisation of experiences having been pushed forward by a decade, there is no better time to build than NOW.

We at Headout, like to solve real-world problems in the simplest & most elegant manner possible. We're seeking Frontend Engineers with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. We also love folks who have a sense of humor and know how to have fun. ;-)

👩‍💻 The Role

• Craft the front-end architecture, develop our core features, and collaborate with our Product & Design teams to build something useful and beautiful.
• Build slick UI interfaces to provide the best user experience.
• Get your hands dirty with cross-platform architectural challenges, new frameworks, design patterns, and technologies.
• Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

• A penchant for learning and building with new technologies and frameworks.
• A knack for writing the most performance optimized code along with it being modular and scalable.
• No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
• You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
• You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

• 2+ years of experience developing front-end platforms preferably in a high-growth startup.
• Solid hands-on experience with Javascript ES5 and ES6.
• Experience with NodeJS, Typescript, browser dev-tools etc.
• An opinion and preferably hands-on experience of CSS in JS vs old school style of writing CSS.
• Experience developing responsive designs using open source frameworks or even better, an attempt at your own framework.
• Solid understanding of how the web works and it's underlying communication protocols.
• People who give up anything to optimize that animation that they just created.
• Nice to Haves: An interest in UX, travel, local experiences & hospitality.

Head of Marketing


Location : Gurgaon

Head of Marketing responsibilities include:
• Crafting strategies for all Marketing teams, including Digital, Advertising,
Communications and Creative
• Preparing and managing monthly, quarterly and annual budgets for the Marketing
department
• Setting, monitoring and reporting on team goals


Job brief
• We are looking for a Head of Marketing who’ll lead all our marketing activities from
social media and digital campaigns to advertising and creative projects.
• Head of Marketing responsibilities include developing plans to help establish our brand,
allocating resources to different projects and setting short-term and long-term department
goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d
like to meet you.
• Ultimately, you will run our Marketing department in ways that promote higher
profitability and competitiveness.

Work Description:
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications
and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing
efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives

Note:

• Should have hands-on core knowledge of Java.
• Must have min 3-5 years of experience.

Kindly do not apply otherwise.

Candidates must also fill out this form to start their processes. -> https://forms.gle/mBUAdg2NfrL6DF479

Looking for 5+ years of experienced Java developers to work on a new-age lending finance company based in Pune. We empower established banks with the lending ecosystem of the future. Backed by HDFC, we are on a mission to grow our current transactional amount of 13 Bn+ to tenfolds in the near future.

Our tech stack is one of the most exciting and ahead of its times where we would be expecting you to get your hands practical on these things.

- Ability to communicate effectively verbally and in writing.

- Mentoring junior developers with code reviews design reviews and unit tests.

- Code Versioning (Git, Bitbucket)

- Java

• Collections

• Multi-threading, Background Scheduling

• Design & Architecture patterns

• Springboot, MVC, API-first philosophy

• Understanding fundamental design principles behind a scalable application

• Work with database versioning concepts using Java.

- Api Gateways - APiCurio, Kong, Open API Concept

- Redis, Kafka, ElasticSearch

- DB - PSQL, Aurora, MongoDB

- Deployment - basic understanding of Docker, Kubernetes, Terraform AWS

- Alerting & Monitoring - grafana, elasticsearch, kibana, fluentd, prometheus

Although the full list of the tech stack is very vast, and we've multiple developers for each part of the stack, we would expect any senior role to understand the basics of other services end of the day, but be fluent in Core Java.