
Experience - 0-4 Yrs (Freshers are also welcome)
Job Location - Bangalore Airport
Work Mode - Work from Office
Shifts - Rotational Shifts
Work days - 6 days
Quantification - Graduation full time mandatory
Domain - Payment/Card/Banking/BFSI/ Retail Payments
Job Type - Full Time
Notice period - Immediate or 30 days
Interview Process -
1) Screening
2) Virtual L1 interview
3) Virtual/In-person L2 interview
4) HR Discussion
Job Description
As a Customer Success Executive, you will be the face of our payment solutions at one of the busiest airports in India. You will ensure that every merchant—from luxury boutiques to food outlets—enjoys a seamless payment experience. Your primary responsibility is to maintain the health of our POS/EDC terminals and tablets through proactive daily visits and rapid technical support.
Key Responsibilities
- Be the Face of the Company: Walk the airport terminal daily to visit your assigned shops. Make sure store managers know you and trust you to help them.
- Fix Tech Issues on the Spot: If a credit card machine (POS) or tablet isn't working, fix it immediately so the shop doesn't lose sales.
- Problem Solver: If you can’t fix a machine yourself, report it to your boss right away so a replacement can be sent.
- Maintenance Checks: Regularly check all devices to make sure they are charged and connected to the internet before the airport gets busy.
- Help & Mentor: Show shop staff how to use the machines correctly and how to fix simple internet or paper jam issues.
- Keep Records: Keep a simple daily log of which shops you visited, what you fixed, and what the shop owners are saying about the service.
Requirements:
- Education: Graduate in any stream (Technical diplomas or IT backgrounds are a plus).
- Experience: 0–3 years in field support, retail operations, or customer success. Experience with POS/EDC hardware is highly preferred.
- Communication: Fluent in English and Hindi. Knowledge of Kannada is a significant advantage for local coordination.
- Flexibility: Must be willing to work in rotational shifts (including morning, evening, and night shifts) to support 24/7 airport operations.
- Physical Stamina: Comfort with extensive walking and standing, as the role requires visiting multiple outlets across large airport terminals.
- Problem-Solving: A "customer-first" mindset with the ability to remain calm and professional in a fast-paced environment.

About Phi Commerce
About
Founded in 2015, Phi Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at doorstep, online & in-store across variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.
Phi Commerce’s PayPhi Digital Enablement suite has been developed with the mission of empowering very large untapped blue-ocean sectors dominated by offline payment modes such as cash & cheque to accept digital payments.
Custom built enablers around PayPhi, help businesses create, present and process digital payments. Our solutions take into consideration legacy systems and complex workflows of businesses, use case, stakeholders in payment ecosystem such as merchants, consumers, banks, networks and ancillary players etc. This uniquely positions us to eliminate friction in first & last mile of payments and create a sustainable digital payment ecosystem.
Tech stack
Candid answers by the company
Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at the doorstep, online & in-store across a variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.
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