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POS/EDC Machine Support
POS/EDC Machine Support
Phi Commerce's logo

POS/EDC Machine Support

Nikita Deshmuk's profile picture
Posted by Nikita Deshmuk
0 - 4 yrs
₹3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
POS
EDC
Customer Support
Field service
Hardware troubleshooting

Experience - 0-4 Yrs (Freshers are also welcome)

Job Location - Bangalore Airport

Work Mode - Work from Office

Shifts - Rotational Shifts

Work days - 6 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days


Interview Process -


1) Screening

2) Virtual L1 interview 

3) Virtual/In-person L2 interview

4) HR Discussion


Job Description 

As a Customer Success Executive, you will be the face of our payment solutions at one of the busiest airports in India. You will ensure that every merchant—from luxury boutiques to food outlets—enjoys a seamless payment experience. Your primary responsibility is to maintain the health of our POS/EDC terminals and tablets through proactive daily visits and rapid technical support.


Key Responsibilities

  • Be the Face of the Company: Walk the airport terminal daily to visit your assigned shops. Make sure store managers know you and trust you to help them.
  • Fix Tech Issues on the Spot: If a credit card machine (POS) or tablet isn't working, fix it immediately so the shop doesn't lose sales.
  • Problem Solver: If you can’t fix a machine yourself, report it to your boss right away so a replacement can be sent.
  • Maintenance Checks: Regularly check all devices to make sure they are charged and connected to the internet before the airport gets busy.
  • Help & Mentor: Show shop staff how to use the machines correctly and how to fix simple internet or paper jam issues.
  • Keep Records: Keep a simple daily log of which shops you visited, what you fixed, and what the shop owners are saying about the service.


Requirements:

  • Education: Graduate in any stream (Technical diplomas or IT backgrounds are a plus).
  • Experience: 0–3 years in field support, retail operations, or customer success. Experience with POS/EDC hardware is highly preferred.
  • Communication: Fluent in English and Hindi. Knowledge of Kannada is a significant advantage for local coordination.
  • Flexibility: Must be willing to work in rotational shifts (including morning, evening, and night shifts) to support 24/7 airport operations.
  • Physical Stamina: Comfort with extensive walking and standing, as the role requires visiting multiple outlets across large airport terminals.
  • Problem-Solving: A "customer-first" mindset with the ability to remain calm and professional in a fast-paced environment.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Phi Commerce

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

About

Founded in 2015, Phi Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at doorstep, online & in-store across variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.


Phi Commerce’s PayPhi Digital Enablement suite has been developed with the mission of empowering very large untapped blue-ocean sectors dominated by offline payment modes such as cash & cheque to accept digital payments.


Custom built enablers around PayPhi, help businesses create, present and process digital payments. Our solutions take into consideration legacy systems and complex workflows of businesses, use case, stakeholders in payment ecosystem such as merchants, consumers, banks, networks and ancillary players etc. This uniquely positions us to eliminate friction in first & last mile of payments and create a sustainable digital payment ecosystem.

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Tech stack

skill iconJava
skill iconReact.js
SQL

Candid answers by the company

What does the company do?
What is the location preference of jobs?

Commerce has created PayPhi, a ground-breaking omni-channel payment processing platform which processes digital payments at the doorstep, online & in-store across a variety of form factors such as cards, net-banking, UPI, Aadhaar, BharatQR, wallets, NEFT, RTGS, and NACH. The company was established with the objective to digitize white spaces in payments & go beyond routine payment processing.

Company social profiles

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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