POS/CRM Technical Support Representative -Apprication Pvt Ltd

 Hotel Operations Executive

⏳ Experience: 6 Months to 1+ Years

📍 Location: Gurgaon (Rotational shift)

• No Night shit For Female

Key Responsibilities:

Handle post-booking queries, modifications, and cancellations.

Coordinate with hotels for confirmations and resolve any issues.

Provide customer support via calls, emails, and chats.

We are looking for a highly skilled and experienced QA Engineer to join our team. The ideal candidate will have a strong background in manual and API testing for full-stack web applications, with a minimum of 3 years of professional experience. You should be detail-oriented, have a passion for quality, and possess excellent problem-solving skills.

Responsibilities

• Manual Testing: Perform comprehensive manual testing of full-stack web applications, including functional, usability, and regression testing.
• API Testing: Conduct thorough REST API testing using tools such as Postman, cURL, or other relevant tools.
• Authentication & Authorization: Test various authentication types (e.g., OAuth, JWT, API keys) and authorization flows to ensure secure and correct access.
• Data Validation: Validate data in both JSON and XML formats to ensure accuracy and integrity.
• Database Testing: Perform database-level testing to verify data storage, retrieval, and manipulation.
• SaaS and Integrations: Explore and test integrations with various SaaS products, including Webhooks.
• Advanced Web Concepts: Possess knowledge of and be able to test features involving GraphQL, WebSockets, Cookies, Local Storage, and user login sessions.
• Communication: Communicate effectively and professionally with clients in the US, Australia, and the UK on a daily basis.

Required Qualifications

• Minimum of 3+ years of experience in a Quality Assurance role.
• Mandatory experience in REST API testing.
• Proficiency with API testing tools like Postman or cURL.
• Solid understanding of different authentication types.
• Strong knowledge of JSON and XML data structures.
• Experience with database testing and SQL.
• Familiarity with common web concepts such as Webhooks, GraphQL, WebSockets, Cookies, and Local Storage.
• Excellent verbal and written communication skills.

Desired Skills (Optional but a plus)

• Experience with automated testing frameworks.
• Familiarity with CI/CD pipelines.
• Knowledge of performance and security testing.

Job Summary:

We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.

Key Responsibilities:

• Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
• Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
• Develop and manage infrastructure using Terraform or CloudFormation.
• Manage and orchestrate containers using Docker and Kubernetes (EKS).
• Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
• Write robust automation scripts using Python and Shell scripting.
• Monitor system performance and availability, and ensure high uptime and reliability.
• Execute and optimize SQLqueries for MSSQL and PostgresQL databases.
• Maintain clear documentation and provide technical support to stakeholders and clients.

Required Skills:

• Minimum 4+ years of experience in a DevOps or related role.
• Proven experience in client-facing engagements and communication.
• Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
• Proficiency in Infrastructure as Code using Terraform or CloudFormation.
• Hands-on experience with Docker and Kubernetes (EKS).
• Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
• Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
• Proficient in Python and Shell scripting.

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
• Experience working in Agile/Scrum environments.
• Strong problem-solving and analytical skills.

1. Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
   
2. Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
   
3. Health insurance for you and your family

Description: 

As a Data Engineering Lead at Company, you will be at the forefront of shaping and managing our data infrastructure with a primary focus on Google Cloud Platform (GCP). You will lead a team of data engineers to design, develop, and maintain our data pipelines, ensuring data quality, scalability, and availability for critical business insights. 

Key Responsibilities: 

1. Team Leadership: 

a. Lead and mentor a team of data engineers, providing guidance, coaching, and performance management. 

b. Foster a culture of innovation, collaboration, and continuous learning within the team. 

2. Data Pipeline Development (Google Cloud Focus): 

a. Design, develop, and maintain scalable data pipelines on Google Cloud Platform (GCP) using services such as BigQuery, Dataflow, and Dataprep.

b. Implement best practices for data extraction, transformation, and loading (ETL) processes on GCP. 

3. Data Architecture and Optimization: 

a. Define and enforce data architecture standards, ensuring data is structured and organized efficiently. 

b. Optimize data storage, processing, and retrieval for maximum 

performance and cost-effectiveness on GCP. 

4. Data Governance and Quality: 

a. Establish data governance frameworks and policies to maintain data quality, consistency, and compliance with regulatory requirements. b. Implement data monitoring and alerting systems to proactively address data quality issues. 

5. Cross-functional Collaboration: 

a. Collaborate with data scientists, analysts, and other cross-functional teams to understand data requirements and deliver data solutions that drive business insights. 

b. Participate in discussions regarding data strategy and provide technical expertise. 

6. Documentation and Best Practices: 

a. Create and maintain documentation for data engineering processes, standards, and best practices. 

b. Stay up-to-date with industry trends and emerging technologies, making recommendations for improvements as needed. 

Qualifications 

● Bachelor's or Master's degree in Computer Science, Data Engineering, or related field. 

● 5+ years of experience in data engineering, with a strong emphasis on Google Cloud Platform. 

● Proficiency in Google Cloud services, including BigQuery, Dataflow, Dataprep, and Cloud Storage. 

● Experience with data modeling, ETL processes, and data integration. ● Strong programming skills in languages like Python or Java. 

● Excellent problem-solving and communication skills. 

● Leadership experience and the ability to manage and mentor a team.

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

1.      Core Responsibilities

·        Leading solutions for data engineering

·        Maintain the integrity of both the design and the data that is held within the architecture

·        Champion and educate people in the development and use of data engineering best practises

·        Support the Head of Data Engineering and lead by example

·        Contribute to the development of database management services and associated processes relating to the delivery of data solutions

·        Provide requirements analysis, documentation, development, delivery and maintenance of data platforms.

·        Develop database requirements in a structured and logical manner ensuring delivery is aligned with business prioritisation and best practise

·        Design and deliver performance enhancements, application migration processes and version upgrades across a pipeline of BI environments.

·        Provide support for the scoping and delivery of BI capability to internal users.

·        Identify risks and issues and escalate to Line / Project manager. 

·        Work with clients, existing asset owners & their service providers and non BI development staff to clarify and deliver work stream objectives in timescales that deliver to the overall project expectations.

·        Develop and maintain documentation in support of all BI processes.

·        Proactively identify cost-justifiable improvements to data manipulation processes.

·        Research and promote relevant BI tools and processes that contribute to increased efficiency and capability in support of corporate objectives.

·        Promote a culture that embraces change, continuous improvement and a ‘can do’ attitude.

·        Demonstrate enthusiasm and self-motivation at all times.

·        Establish effective working relationships with other internal teams to drive improved efficiency and effective processes.

·        Be a champion for high quality data and use of strategic data repositories, associated relational model, and Data Warehouse for optimising the delivery of accurate, consistent and reliable business intelligence

·        Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do.

·        Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed.

·        Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

·        5 years Data Engineering / ETL development experience is essential

·        5 years data design experience in an MI / BI / Analytics environment (Kimball, lake house, data lake) is essential

·        5 years experience of working in a structured Change Management project lifecycle is essential

·        Experience of working in a financial services environment is desirable

·        Experience of dealing with senior management within a large organisation is desirable

·        5 years experience of developing in conjunction with large complex projects and programmes is desirable

·        Experience mentoring other members of the team on best practise and internal standards is essential

·        Experience with cloud data platforms desirable (Microsoft Azure) is desirable

3.      Knowledge Requirements

·        A strong knowledge of business intelligence solutions and an ability to translate this into data solutions for the broader business is essential

·        Strong demonstrable knowledge of data warehouse methodologies

·        Robust understanding of high level business processes is essential

·        Understanding of data migration, including reconciliation, data cleanse and cutover is desirable

Kwanzoo is a B2B SaaS company that provides an Account-based Go-to-Market (GTM) platform and solutions to mid-to-large, global, B2B enterprises and high growth B2B SaaS startups. Some of our customers include large enterprises and mid-market companies such as Avalara, HCL, and Treasure Data, B2B SaaS Unicorns such as Blend and Highradius, and high growth B2B SaaS Startups including LevelOps, Solvvy, Unravel Data and Contrast Security.

We are looking for dynamic Inside Sales / Sales Development Representative(s) to contribute to our growth. These team members will play a critical role in expanding our presence across global markets, including the United States,UK, EU and APAC regions, by converting prospects into Qualified Sales opportunities.

The role is ideal for someone who has a knack for Sales, and wants to build a career in B2B enterprise software sales. We would ideally like to see some experience working with a B2B sales team, and demonstrated prospecting and organizational skills, with a sense of key metrics for success as an SDR.

This is an incredible opportunity for someone who is passionate about technology, has sold marketing and sales solutions, and can creatively consult with clients to convince them of the value we provide.

Qualifications/What we are looking for….

• 2+  years of inside sales/ IT experience in prospecting / calling in the International Market (US/Europe/Australia) is preferred. 
• Bright entry-level candidates with less work experience will also be considered, provided they meet other qualifications listed below.
• Must be a Graduate (bachelor’s degree) with no gap year
• Experience in using Microsoft tools(doc, excel, ppt etc.)
• Highly ambitious, energetic and organized in their work
• Strong spoken and written English language communication skills
• Spoken English easy to understand for overseas prospects (USA/Europe)
• Should be comfortable working across different time zones
• Self-starter, with ability to work with new tools and technologies
• Experience with Salesforce CRM (SFDC) a plus
• Experience in IT - Inside Sales is a plus

Academic Qualification: Any graduation with Bachelor’s degree
                                       (Completed on or before June 2020)

Duties and Responsibilities

• Day-to-day sales activity management using Salesforce CRM (SFDC)
• Understand Kwanzoo offerings clearly in order to effectively communicate with prospects
• Validate and manage assigned Target Accounts on CRM
• Follow-up on incoming leads through form fills or hot leads from marketing email engagement to qualify prospects 
• Proactive outreach to prospects via outbound emails and phone calls
• Implement effective multi-touch sales cadences of email/call/social outreach
• Create personalized emails to engage target accounts
• Utilize social selling techniques to expand the network and open up new opportunities
• Provide exceptional customer service to inbound inquiries
• Work closely with Sales Manager and drive engagement with individual buyers and buying groups at key Accounts
• Strive to meet or exceed prospecting goals on daily, weekly, monthly and quarterly basis
• Meet and exceed Quarterly revenue targets Weekly/Monthly/Quarterly reports and review
• Detailed documentation within SFDC

Note: Your work schedule will be a blend of daytime and late evening hours IST. You are expected to perform account research work during daytime hours IST, and outbound calling in the late evening hours IST to reach prospects in USA across time zones (Pacific, Central, Eastern) and other global geos

Location of Role : Remote work / work from anywhere in India for now