Overseas Admission Counselor

Customer Success Manager

Job Type: Full Time

Job Location: Malad Mumbai

Experience: 1 - 2 Years

Rotational Shift: 02:30 pm to 11:30 pm05:00 am to 02:00 pm08:00 pm to 05:00 am

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Sizzle.gg is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar front-end engineer that can work closely with UI/UX designers and continuously improve our site.  

You will:

• Work closely with UI/UX designers and the management team to make iterative enhancements to the website, using React, HTML & CSS
• Keep iterating and improving our client video player in React and Meteor.js
• Run numerous A/B tests on the website design, layout, color scheme, button placement, images/videos, and other objects to optimize time on site and conversion
• Create other online assets in similar style, such as HTML emails, ad landing pages, and more
• Work closely with marketing and management team to ensure successful adoption of the app, and make iterative changes to make them more user-friendly
• Work with the rest of the engineering team (back-end engineers, AI engineers) to optimize the user experience across both the site and the apps

You should have the following qualities:

• Must be an expert in React.js, HTML5, HTML, CSS, and related web technologies.  Ideally also have expertise in Meteor.js.
• Must have expertise in Bootstrap and have built responsive websites with high polish
• Familiarity with AWS environments
• Excited about working in a fast-changing startup environment
• Have a point of view on designs, usability, and delivering what the user wants
• Willingness to learn rapidly on the job, try different things, and deliver results
• Ideally a gamer or someone interested in watching gaming content online
• Looking for someone in Bangalore or willing to relocate

We are looking for a DevOps Engineer (individual contributor) to maintain and build upon our next-generation infrastructure. We aim to ensure that our systems are secure, reliable and high-performing by constantly striving to achieve best-in-class infrastructure and security by:

• Leveraging a variety of tools to ensure all configuration is codified (using tools like Terraform and Flux) and applied in a secure, repeatable way (via CI)
• Routinely identifying new technologies and processes that enable us to streamline our operations and improve overall security
• Holistically monitoring our overall DevOps setup and health to ensure our roadmap constantly delivers high-impact improvements
• Eliminating toil by automating as many operational aspects of our day-to-day work as possible using internally created, third party and/or open-source tools
• Maintain a culture of empowerment and self-service by minimizing friction for developers to understand and use our infrastructure through a combination of innovative tools, excellent documentation and teamwork

Tech stack: Microservices primarily written in JavaScript, Kotlin, Scala, and Python. The majority of our infrastructure sits within EKS on AWS, using Istio. We use Terraform and Helm/Flux when working with AWS and EKS (k8s). Deployments are managed with a combination of Jenkins and Flux. We rely heavily on Kafka, Cassandra, Mongo and Postgres and are increasingly leveraging AWS-managed services (e.g. RDS, lambda).

Responsibilities

- Take ownership of copywriting function within the content marketing team and manage it to a very high standard
- (Write and edit) crisp and engaging ad copies and video scripts for search, social media, YouTube, and Product marketing activities
- Demonstrate a clear understanding of campaign objectives, offer creative ideas, and devise strategies to achieve them
- Understand target audience personas and their preferences to create engaging journeys that encourage interaction with the website, are forward-thinking, and are in line with current trends.
- Review copy, lead campaign, and copy ideation, continually improve quality of writing, and ensure all-around consistency (style, tone, fonts, and images) in the communication across channels.
- Analyze campaign performance in conjunction with members of other marketing teams to set benchmarks and continually streamline copywriting practices for enhanced quality and business outcomes.

- Convert the creative brief into a coherent, cohesive and compelling communication concept development and its translation to campaign idea/script/copy.
- Collaborate with talented team of creatives to gain deeper understanding on messaging front to storyboard campaign and develop multiple variations for creative testing.
- To Provide deputy support to the Creative Head
- To craft witty and impactful copy for individual deliverables, with a cogent call to action and ensure synergy with campaign goals
- To craft and supervise concise corporate and B2C communications and PR initiatives, including mailers and posts.
- Write effective and grammatically correct copy for target audience from conceptualization to

final execution.
- To guard the Literal Brand Tonality, as a second to the marketing team.
- Stay on top of current industry trends and happenings to use that as an opportunity to create campaigns. Think out of the box but still be relevant.

Requirements

- 6-9 years of professional copywriting experience in creative solutions for digital services with strong portfolio of Creative Concept Solutions and it's translation to script/copy.

- Proven expertise as a Content Writer, Copywriter, or a similar role
- Experience managing multiple projects, with the ability to switch from one to the other seamlessly and adhere to deadlines.

• Knowledge in .NET language C# ,VB .NET & HTML5/CSS3
• Knowledge on MVC architecture
• Exp. in developing desktop application
• Hands on experience in REST API/SAP OData integration
• Exp. in end to end implementation
• Knowledge in handling hardware interfaces like RFID readers/sensors/traffic signals etc
• Exp in GIT, Code handling tools
• Good communication/Client facing experience
• Ability to work with in tight project timeline/Flexibility
• Ready to travel to onsite immediately

Experience- 1 to 5 Yrs

• Design and build advanced app features for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Must be able to deal with complexity. Should know about the complexities of Enterprise
  Mobility, Blockchain, IoT
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development
  efficiency