Are you looking forward to work with one of the fastest growing mobile accessories brand. Read on to know more.
- Managing the HR team and hiring functions including tech, operations, sales, marketing, BD.
- Formulating and implementing of the various HR policies.
- Understanding the various requirements and leading the team to create job descriptions and align suitable candidates.
- Managing the entire recruitment process life cycle, developing and maintaining shortlists.
- Conducting final screening of candidates and running multiple sourcing campaigns.
- Evaluating vendor and managing for respective HR functions.
- Working with external HR agencies and maintaining social media profiles and online job portals.
- Working towards targets and closing open positions as per the agreed TAT and SLAs.
- Onboarding new employees and taking care of the onboarding processes.
- Ensuring a smooth and structured onboarding and induction process.
- Ensuring to partner with HR operations to address employee grievances.
- Conducting regular meetings with employees.
- Ensuring consistent and effective HR communication across HO and other offices.
- Designing and executing most effective employee engagement initiatives and training workshops.
- Conducting Training Need Analysis and partnering with different stakeholders internally or externally to execute training programs.
What you need to have:
- 4 to 8 years of proven working experience as HR manager.
- Experience in hiring from retail background right from channel managers to merchandisers.
- B Com/ BMM/ BMS with MBA in Human Resource preferred.
- Should have managed the entire HR process including recruitment, performance appraisal, HR operations, employee relations, and policy making.
- Working knowledge of HR systems and databases.
- Broad understanding of labor law and HR best practices.
- Aptitude in networking and building relationships.
- Excellent communication and team management skills.
- Innovative and creative, having a fresh eye for human resource.
- Ability to deal sympathetically, yet effectively with people.
- Works well in an entrepreneurial environment that values a hands-on approach.
- Self-motivated with a high energy level and ability to adapt to new situations.
- Unquestionable integrity with commitment to core values and ethical business conduct.
Shubham Vishwakarma
Full Stack Developer - Averlon
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As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.
This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.
Key Responsibilities
1. Customer Issue Resolution & Productivity:
- Handle inbound calls, chats, and email tickets professionally and efficiently.
- Ensure accurate ticket creation and categorisation in the CRM for every interaction.
- Resolve customer issues within defined SLAs (majority within 4 business hours).
- Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
- Maintain high availability and responsiveness during assigned shifts.
2. Customer Experience & Satisfaction:
- Deliver a positive, empathetic, and solution-oriented experience on every interaction.
- Maintain high CSAT scores by setting correct expectations and closing issues completely.
- Ensure customers clearly understand the resolution provided before closing tickets.
3. Ownership & Accountability:
- Take end-to-end ownership of assigned tickets until closure.
- Avoid unnecessary escalations by resolving issues at first touch wherever possible.
- Proactively follow up on pending cases and ensure closure within SLA.
- Escalate only when required, with complete context and documentation.
4. Revenue Signals, Cross-sell & Proactiveness:
- Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
- Highlight relevant MyOperator products or features based on customer needs.
- Share opportunities clearly with the Account Manager via CRM or defined processes.
5. Process Adherence & CRM Hygiene:
- Follow defined support processes, workflows, and communication guidelines.
- Ensure accurate and timely updates in CRM for all tickets and interactions.
- Participate in new process rollouts, tool adoption, and team initiatives.
Skills & Competencies:
Must-Have Skills:
- Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
- Customer-first mindset with problem-solving ability.
- Ability to multitask across calls, chat, and tickets.
- Comfortable working with CRM tools and support dashboards.
- Willingness to work in shifts, including weekends if required.
Good-to-Have:
- Prior experience in B2B SaaS, telecom, or customer support roles.
- Experience handling chat or omnichannel support.
- Basic understanding of CRM or cloud communication platforms.
Behavioural Expectations:
- Ownership-driven: sees problems through to closure.
- Process-oriented but customer-centric.
- Comfortable working with targets, SLAs, and scorecards.
- Open to feedback, coaching, and continuous improvement.
- Team player who collaborates well with TLs and Account Managers.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDB- Good understanding of Structured and Unstructured Databases (MySQL and MongoDB)
- Knowledge of Isomorphic Reactjs is An Added Advantage
- Experience in implementing following well-known React.js workflows such as Redux
- Ability to learn new technologies and languages quickly.
- Proficient Understanding of Code Versioning Tools, such as Git.
- Experience with Javascript Backend Framework like ExpressJS.
- Good Time-management Skills.
- Experience with Restful API Services.
- Delivering a complete front end application.
- Professional, precise communication skills.
- Deep knowledge of AngularJS/Node Js/React Js practices and commonly used modules based on extensive work experience.
- Good knowledge in Javascript and able to handle it.
- A Good logical thinker and P
Vue.jsAngularJS (1.x)React.jsAngular (2+)
JavascriptSenior Software Engineer (Frontend)
What you will be doing:
-
Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
-
Building responsive and elegant mobile and desktop web UIs
-
Test, debug and maintain the application software throughout the product lifecycle
-
Architect, develop and maintain front-end libraries
What you need
-
You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
-
Have at least 4 years’ experience in development of responsive web/mobile applications using advanced JS and web technologies
-
And with at least 2 years of experience building frontend UI with a library or framework like ReactJS
-
You’re very comfortable in writing HTML and CSS and love designing beautiful webpages
-
You know the cost/constraints of the browser and network and are able to to improve the
performance of the product across devices.
-
Have great communication skills, strong work ethics
-
And are comfortable with agile, iterative development practices and code reviews
Preferred
-
Are familiar with and writing automation / build scripts with (Grunt/Gulp/ webpack etc)
-
Comfortable working across the full stack - Experience working with cross-functional
team with backend development using node.js/express (or similar)
-
You keep pace with the ever changing specs of cutting edge front-end technologies (e.g.
HTTP/2, WebAssembly, Service Workers)
-
Experience with leading a team doing frontend development
-
Startup Experience is a plus
What you will get:
• An opportunity to work in a fast growing a startup on a product line that’s focused offering great user experiences through amazing UX/UI design and engineering
-
A fun and casual work environment with flexible work hours
-
Competitive incentives
JavaRole: Project Manager
Experience: 6+years
Education Qualification: Graduate/Postgraduate
Responsibilities:
• Manage technical aspects of projects, including planning, execution, and delivery
• Translate product strategy into detailed requirements for prototype construction and final product development
• Create Functional and Technical specification documents, translate application storyboards and use cases into functional applications
• Track project progress, identify and mitigate risks, and ensure project deliverables are completed on time and within budget
• Delivering new Bodhee features using AGILE delivery programs
• Ensure project quality and adherence to industry standards and best practices
• To act as a single point of contact from the team to Bodhee Stakeholders
• Identify and implement process improvements to increase efficiency and reduce costs
• Promote teamwork, motivate, mentor and develop subordinates
• Manage and take ownership of product including defining scope and developing requirements for product launch
Requirements
• Overall 6+ years’ experience with 3+ years of experience as Project Manager for any development projects and hands-on technical experience
• Proven experience as a technical project manager, with a track record of delivering projects on time and within budget
• Experience with agile software development methodologies.
• Strong experience with Java and UI design and development
• Strong experience leading development teams utilizing Java and UI technologies.
• Working experience with Data Analytics products is a plus
• Strong understanding of RDBMS and working experience with SQL
• Experience with developing Micro-services Based applications
• Excellent problem solving and analytical skills
• Excellent communication skills
Go Programming (Golang)
Ruby on Rails (ROR)
RubyWhat are we looking for?
We are looking for hands-on coders who love what they do, have high attention to detail and are looking for challenging opportunities which involve building products from scratch. Someone who is proactive, and always keen to learn.
What will you be doing?
On a daily basis, some of your work will involve but is not limited to:
- Write clean, secure, and well-tested code
- Build tools and integrate systems to scale the effectiveness of the product
Work Culture at Merge:
Commitment to excellence - In every output, we produce as individuals and as a company, we have to strive for world-class quality. We’re making a change in the world. It will push us out of our comfort zones. We operate in a rapidly changing market and strive to deliver high-quality products faster than anyone else.
We get it done - We take ownership of what we do. Working here is about really, truly owning everything you do. There’s no such thing as “Not my job.” If you see a problem that needs solving, you can – and should – be the one to solve it
Requirements
Skills That Will Help You Excel At Merge
- You have 2 to 5 years of experience building highly reliable and scalable backend systems
- Experience in two or more languages. Go, Node.js, Python, or Java would be ideal.
- You have experience in high-throughput distributed systems and microservices
- Experience with AWS and CI/CD workflow
- Driven, and passionate about building products
- You take ownership of your code
- You have good communication skills in English
- You are familiar with security best practices
ABOUT US:
Pingahla was founded by a group of people passionate about making the world a better place by harnessing
the power of Data. We are a data management firm with offices in New York and India.Our mission is to help transform the way companies operate and think about their business. We make it easier
to adopt and stay ahead of the curve in the ever-changing digital landscape. One of our core beliefs is
excellence in everything we do!
JOB DESCRIPTION:
Pingahla is recruiting ETL & BI Test Manager who can build and lead a team, establish infrastructure, processes
and best practices for our Quality Assurance vertical. The candidates are expected to have at least 5+ years of experience with ETL Testing and working in Data Management project testing. Being a growing company, we will be able to provide very good career opportunities and a very attractive remuneration.
JOB ROLE & RESPONSIBILITIES:
• Plans and manages the testing activities;
• Defect Management and Weekly & Monthly Test report Generation;
• Work as a Test Manager to design Test Strategy and approach for DW&BI - (ETL & BI) solution;
• Provide leadership and directions to the team on quality standards and testing best practices;
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans,
test plans, testing priorities, status reports, user documentation, online help, etc. Managed and
motivated teams to accomplish significant deliverables within tight deadlines.
• Test Data Management; Reviews and approves all test cases prior to execution;
• Coordinates and reviews offshore work efforts for projects and maintenance activities.
REQUIRED SKILLSET:
• Experience in Quality Assurance Management, Program Management, DW - (ETL & BI)
Management
• Minimum 5 years in ETL Testing, at least 2 years in the Team Lead role
• Technical abilities complemented by sound communication skills, user interaction abilities,
requirement gathering and analysis, and skills in data migration and conversion strategies.
• Proficient in test definition, capable of developing test plans and test cases from technical
specifications
• Single handedly looking after complete delivery from testing side.
• Experience working with remote teams, across multiple time zones.
• Must have a strong knowledge of QA processes and methodologies
• Strong UNIX and PERL scripting skills
• Expertise with ETL testing & hands-on with working on ETL tool like Informatica, DataStage
PL/SQL is a plus.
• Excellent problem solving, analytical and technical troubleshooting skills.
• Familiar with Data Management projects.
• Eager to learn, adopt and apply rapidly changing new technologies and methodologies.
• Efficient and effective at approaching and escalating quality issues when appropriate.
XML
HTML/CSSJob description
Duties and Responsibilities
- Managing Workflow
- Training New Hires
- Creating and managing team schedules.
- Reporting to Senior Management.
- Helping to resolve employee issues and disputes.
- Identifying and applying career advancement opportunities.
- Supervises personnel which typically includes recommendations for hiring, performance evaluation, training, work allocation, problem resolution and provide feedback.
- Manages the conceptualization, development, maintenance and expansion of print and digital publishing projects, including digital-only publications, simultaneous print and digital publications, and print publications.
- Manages the execution of special projects and other initiatives designed to achieve the overall mission, goals, and objectives of the organization.
- Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, operating procedures, and product roadmap; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
- Advises and collaborates with other staff to evaluate and manage resources for preparation, production and tracking of publications.
- Works with other departments to develop procedures and systems for appropriate recordkeeping related to expenses and revenues for print and digital publishing.
- Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
- Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
- Knowledge, Skills and Abilities Required
- knowledge in print and digital publishing will be preferable.
- Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
- Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
- Demonstrated proficiency with suite of Adobe and Microsoft Office products; strong knowledge of electronic publishing formats as well as XML, HTML, XSLT and other languages and technologies related to e-books and electronic publishing.
- Strong knowledge of principles, practices and techniques of print and digital publishing and development.
- Demonstrated ability to resolve complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and their resolution in an effective and timely manner.
- Ability to foster a cooperative work environment.
- Strong analytical communication, critical thinking and problem solving skills.
- Employee development and performance management skills.
- Excellent verbal and written communication skills.
- Excellent time management skills and ability to prioritize projects.
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Ability to develop and maintain recordkeeping systems and procedures.
PHPThe job requires the candidate to work on Wordpress multisite and PHP -
- Design and implement applications/sites in WordPress
- Lead and Mentor technical team for all maintenance and new site tasks
- To pro-actively address all technical issues and coordinate with India and UK teams
- Participate in agile development process to ensure project deliverables are met, on time and of high quality
- Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
- Monitoring development activities and reporting project progress
- Understand specification document and perform coding as per the requirements and standards
- Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.
Skills:
- Expert in PHP, WordPress & other open source tools
- Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
- Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
- SQL and MySQL
- Desired Candidate Profile:
- Master’s degree (B Tech)/MCA
- Min 9-11 years of experience in PHP
- Strong programming skills
- Good aptitude and problem-solving skills
JavascriptReact.jsAngularJS (1.x)Vue.jsPeppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.
Peppo is a seed funded startup, developed by the team at First WalkIn Technologies. Founded in 2015, our incredible team of engineers, programmers, designers, data scientists and marketing experts have worked tirelessly to bring digital transformation solutions to iconic F&B brands such as Cafe Coffee Day, McDonald's, Pizza Hut and Domino's.
Now we've set out to bring the same expertise to all restaurants, big and small, so they can compete on fair terms in an increasingly digital world.
About Role
We are looking for an experienced Front-end Software Engineer with first-rate programming skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product feature development. You must be a highly technical, hands-on developer with passion for producing high standard and robust code.
- Collaborate with the design/business teams and develop software meeting product requirements, with lead responsibility for different features in the product.
- Responsible for communicating and reporting to the tech lead.
- Code new features as well as maintain existing features.
- Participate in technical design and architecture reviews.
- Write technical documentation.
- Participate in code reviews.
- Prototype and/or redesign features.
- Fix bugs.
We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.
Skills and Requirements
We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.
- Good to have an overall 3+ years of software development experience.
- Strong proficiency in modern JavaScript.
- Expertise with modern JS libraries/frameworks at least one of these JS frameworks - React.JS, Vue, AngularJS, NextJS
- Experience with testing frameworks, practices and processes.
- Demonstrated skills in developing, releasing, and maintaining high quality web applications.
- Solid experience on REST APIs, JSON, Test Driven Development (TDD) and standards.
- Good communication skills and ability to work independently or in a team.
- GraphQL experience is an added bonus
Job Perks
- Small team with an opportunity to have a steep learning curve.
- Have a meaningful impact on end customers and sellers on their experience with digital tools.
- Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
- Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
- Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
- Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.
Our Preferred Resume Format
- Polished resume with list of projects clearly listed (with responsibilities you held)
- Links to interesting projects that you worked on (professional, freelance or hobbyist)
- Blogs written and any other public contributions you made
Our Interview Process
- Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
- Case study: If you are one of the shortlisted candidates, you will be sent a case study to solve.
- Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
- F2F Round(s): The next round is a direct face-to-face discussion over a video call.
Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.
Here’s a few resources for you to understand Peppo landscape:
The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end. On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance. Read more about:
- The Peppo Mission - Our Website - https://www.peppo.co.in/
HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon