Job Location: Pune (Hybrid)
Note:
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For onboarding, you will have to sign a 2.5 years service agreement with the company.
Job Description:
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CANDIDATE SHOULD BE OPEN TO LEARNING AND WORKING ON NEW TECHNOLOGIES
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Experience in OutSystems platforms
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Experience in Web Application Development and Mobile Development
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Certification in OutSystems technology Web or Mobile
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Experience in creating applications using 4LC
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Experience in debugging processes using Service Center
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Experience in integrating various systems into OutSystems and external DB
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Experience using integration studio
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Experience with Reactive Web Applications will be added advantage

About OmnePresent
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Job Title: Team Leader – Operations
Location: Mohali / Karnal
Shift: Morning / Evening / Night
Experience: 3+ Years in KPO / BPO / Service Industry
Languages: English & Punjabi
About the Role:
We are seeking a dynamic and results-driven Team Leader – Operations to join our growing team. The ideal candidate will have prior experience in managing teams in a KPO, BPO, or Service Industry setup, with strong focus on process excellence and performance metrics.
Key Responsibilities:
- Lead, mentor, and motivate a team to achieve operational goals.
- Monitor daily operations to ensure productivity, quality, and SLA adherence.
- Drive performance improvements using data and process-driven insights.
- Conduct team reviews, provide feedback, and create development plans.
- Handle escalations and ensure effective client communication.
- Ensure compliance with organizational policies and operational standards.
Skills & Requirements:
- Minimum 3 years of experience in KPO/BPO/Service industry with team management exposure.
- Strong people management and problem-solving skills.
- Excellent communication in English & Punjabi.
- Proven ability to track and improve performance metrics.
- Flexible to work in rotational shifts (morning, evening, night).
What We Offer:
- Competitive salary with performance-linked growth.
- Exposure to a dynamic work environment.
- Opportunity to lead high-performing teams.
● Develop, test, implement and maintain application software
● Take part in software and architectural development activities
● Debug application issues and helping support respond to client queries
● Participate in application development meetings
● Provide accurate estimates, clearly communicate status of tasks and
identification of risks
● Commitment to accomplishing the task at hand and identify the fastest and
most reliable way to solve a problem
● Performance tuning of application code at different service levels
● Interact with customers of the application and help address issues reported
ESSENTIAL SKILLS / EXPERIENCE REQUIRED:
● Bachelor's degree in Computer Science or equivalent
● 1- 6 years of experience with Java and J2EE/Java EE
● Experience with Spring and Hibernate/ ORM
● understanding of relational database and normal forms
● understanding of SQL concepts and ability to write optimised and high
performing queries
● Strong understanding of Java concurrency, concurrency patterns, experience
building thread safe code
● Experience building RESTful web services
● Experience with web application servers like JBoss
● Strong written and verbal communication skills
● Strong interpersonal skills and time management skills
● Strong problem solving and analytical skills
● Experience using task tracking version control systems e.g. Jira and Git
● Understanding of testNg/JUnit
● Experience with NoSQL Database is a plus
● Experience with CI/CD pipeline like Jenkins, containerisation tools like
docker/kubernetes is a plus
Responsibilities:
- Onboarding and Training:
- Guide new customers through the onboarding process, ensuring a smooth and efficient implementation.
- Conduct training sessions and provide educational resources to help customers maximize the value of our products/services.
- Relationship Management:
- Build and maintain strong, long-term relationships with assigned customers.
- Serve as the primary point of contact for customer inquiries and concerns.
- Proactively engage with customers to understand their needs and challenges.
- Customer Advocacy:
- Act as the voice of the customer within the organization, providing feedback to product and development teams.
- Identify opportunities to improve the customer experience and advocate for customer-centric solutions.
Roles and Responsibilities
1. Database ERD design
2. Making Sure system is architected in a scalable manner
3. Using full knowledge of NodeJS Express React and Mongo / MySQL to create a error free software
Desired Candidate Profile
1. At least 1 years of work experience with MERN
2. Is good with GitHub
3. Understands React, Redux, Server Side Rendering, and Clean Code
Greetings !!
Details :
Exp - 1 + Yrs
Shift - Rotational shifts
Location - Chennai Guindy
CTC - 2 To 4.5 LPA
Gender - Male only
Roles & Responsibilities:
• Confirming/Cancelling hotel reservations through Emails.
• Booking Hotels from backend to provide a good Service to the Corporate Clients.
• Reserved hotel Room Rates & preference for business travelers.
• Looking candidate from Experience into International voice /Non voice BPO industry , Hotel industry or Travel industry background.
• Willing to work rotational shifts & rotational week half.
Regards,
HR Team.
Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?Silverline (https://silverlinecrm.com/" target="_blank">https://silverlinecrm.com/) is the #1 Company to Work for among small and medium size companies in this year's annual Glassdoor Employees’ Choice Awards. We’re a diverse group of cloud technology professionals with the same goal: to make our clients’ lives easier through technology and we have a good time while we’re at it! As a Salesforce Platinum Cloud Alliance Partner, Silverline combines Strategic Advisory, technical implementation, and ongoing Managed Services to enable organizations to achieve maximum value with the Salesforce platform. Write back to us if you want to connect further on this opportunity.
Job Summary
A Tech. Lead is responsible for seamless execution of the development plan; by providing optimal and innovative solutions, developing high quality code and guiding a team of devs or sr. devs. A Tech. Lead is expected to possess expert level knowledge of CRM platforms, business functions and essentials of systems’ integration.
A Tech. Lead needs to conduct following responsibilities at work -
1. Billability of at least 34 hrs per week (Util Target). Resource needs to ensure that assigned hours are utilized on each project.
2. Perform thorough analysis by
a. Understanding business/functional needs of the project and correlating it on individual task levels
b. Check whether the implementation is possible or not; respecting the Salesforce environment’s limitations or governors.
c. Evaluate whether stated requirements (or a part) can be achieved via configuration before opting for coding.
d. Determine all hidden use cases
e. Framing workarounds for any identified blockers, challenges or risks
f. Ideating optimal solutions for complex requirements
g. Sharing impact analysis results with stakeholders
h. Evaluating feasibility of using any library assets/components (either already sold or not)
A Tech. Lead must discuss the approach with TM or an onshore TA and finalize the ETAs.
3. Develop high-quality scalable code by -
a. Following http://salesforce.com/" target="_blank">Salesforce.com and Silverline-CRM standards/best practices
b. Leverage recommended frameworks (ex. Test framework or Trigger framework) and come up with the most optimal design patterns / architecture
c. Write comprehensive test code asserting all possible use cases
d. Perform thorough unit tests
e. Fix all bugs reported from QA/UAT
f. Work on deployments through recommended tools and methodologies.
g. Perform time bound R&D for any unknown or newer areas
h. Architect/engineer and/or audit the code base
i. Troubleshoot or debug issues encountered by onshore team or peer devs/sr.devs
j. Identify/develop reusable code components and suggest the same to Foundry panel
k. Mentor, assist and review peer devs/sr. devs and promote the best engineering practises
l. Document, review and deliver CDDDs
4. Ensure devops processes is followed across the team i.e.
a. All devs/sr. devs are using recommended IDEs
b. Ensuring daily code check-in/check-out
c. Performing diligent functional code reviews
d. Ensuring that code stays in compliance with Clayton
e. Ensure good health of project repos
5. Facilitate proactive communication with project/product teams i.e.
a. Use all relevant channels - Emails, JIRA, Slack or Zoom meetings
b. Ensure the team is in sync with project/product/sprint movements
c. Ensure the team has a definite plan of action for the day
d. Ensure consolidated DSRs are sent by EOD
e. Ensure decent overlap/availability in onshore team’s timezone (whenever required)
6. Facilitate learning & development for self and the team by -
a. By setting OKRs for the quarter in alignment with the Company goals.
b. Constantly perform self review and Identify improvement areas
c. Seek timely assistance from Reporting Managers
d. Actively contribute on technical presentations, knowledge sharing, training initiatives, building POCs, regular salesforce release notes discussions and help in skill development of peer devs/sr. Devs
e. Become expert in USABILITY based design and development
7. Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
8. Obtain and maintain certifications related to Salesforce, nCino, vlocity, Mulesoft, Marketing Cloud.
Required Experience and Qualifications
● Required - Minimum 7 - 10 years experience in Software Development
● Required - Minimum 6 years experience with SFDC
● Required - Good in communication and interpersonal skills
● Required - Certified Salesforce - Platform Developer I
● Required - Certified Salesforce - Platform Developer II
● Required - Minimum Bachelor's Degree in Engineering or Science(Only Computers or Electronics & Telecommunications)
Mandatory Skills
● Custom Development :
○ Hands on experience with building Lightning Aura Components or Lightning Web Components.
○ Hands on experience with SOQL & SOSL, Apex Triggers, Batch Apex & Apex Schedulers.
○ Hands on experience with Integrations.
● Administrative :
○ Good understanding & implementation of either of the below mentioned clouds:
■ Sales Cloud / Service Cloud / Community Cloud / Health Cloud / Financial Services Cloud
○ Security Model, Data Modelling, Automations like Workflow, Visual Flows, Process BuildersPreferred Qualifications
● Certified nCino Advanced Commercial/Retail Developer
● Certified vlocity Developer
● Certified Mulesoft Developer Certified - Level 1
● Certified Marketing Cloud Email Specialist/Developer
Benefits
Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered
company.
Job Type: Full-time(Flexible with Remote working, if outside Bangalore
JOB RESPONSIBILITIES:
Software Development
- Involve in full software development life cycle for frontend and backend systems
- Propose software development planning and design according to project timeline
- Develop/enhance the software & API by using following technologies/tools
- Visual Studio 2016 and above
- .NET Core & Microservices
- Microsoft SQL Server 2012 and above
- JavaScript, CSS & HTML5
- Swagger
- Manage database systems
- MS SQL Or PostgreSQL
Support
- Standby support for Production issue
- Attend to Production issue within SLA
- Investigate, fix and deploy reported bug/issue/error
Research and development
- Implement new technology to improve efficiency and business process
Security and Compliance
- Secure systems with latest security updates
QUALIFICATIONS
- Degree or at least diploma in Computer Science, Information Technology, or Management Information Systems major
OTHER REQUIREMENTS
- At least 4 -5 years’ experience in IT.
- 3 years’ and above experience with good programming skills can be considered
- Cloud technologies and microservices framework understanding and experience would be advantage but not critical









