Oracle EBS Functional Consultant

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Full Stack Architect

• Design overall architecture of the web based platform in the space of Analytics and Application Security.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Experience working with graphic designers and converting designs to visual elements.
• Understanding and implementation of security and data protection.
• Highly experienced with back-end programming languages – Python with Flask
• Proficient experience using JavaScript libraries and frameworks – ReactJS, Redux
• Proficient in Non-SQL DB like Mongo
• Well versed with Cloud Engineering like AWS
• Good Understanding of Containerisation like Docker, Kubernetes
• Application Development experience for both mobile and desktop.
• Experience with cloud message APIs and usage of push notifications.
• Understands Microservices Design.
• Knowledge of code versioning tools like Bitbucket
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Comfortable working on Design documentation

Work with data scientists and analysts to improve software.

Open Position: Facilities Engineers (2 positions)

MAQ Software, a leading global software consultancy, is nearing completion of our first office tower in Noida Sector 145 to support 2,000 engineers. Our new facility is located near Sector 145 Metro station adjoining the proposed 15 acre Microsoft campus. Our 350,000 square feet, 11 story building is designed by the leading architects and technical consultants. Our Platinum Green qualified building takes advantage of the recent advances in energy efficiency and uses 500KW solar plant.

Job Description:

We are seeking a Facilities Engineer to oversee all aspects of building functions and guarantee the safety and functionality of all facilities. Duties include working with contractors, planning maintenance work, maintaining records, and supervising facilities staff. The Facilities Engineer will ensure that our facilities are safe, functional, and efficient while also adhering to the government regulations. The ideal applicant will be well-versed in mechanical, electrical, and plumbing systems and have previous building management expertise.

Key Responsibilities:

• Design and oversee the construction of new facilities, ensuring they are functional, efficient, and safe.

• Manage and supervise facility maintenance staff, contractors, and vendors.

• Identify opportunities to improve energy efficiency and sustainability and implement solutions as appropriate.

• Maintain accurate records of maintenance and repair activities, as well as expenses.

• Develop and implement preventive maintenance programs for all facilities and equipment.

• Inspect buildings’ structures to determine the need for repairs or renovations.

• Maintain equipment and building provisions to meet health and safety requirements.

• Control activities like parking space allocation, waste disposal, building security etc.

• Prepare and implement project budgets and time limits.

• Work with other departments to identify and prioritize facility-related projects and allocate resources accordingly.

• Ensure that all facilities are equipped with necessary safety equipment and that staff are trained to use it.

• Provide technical support and guidance to other departments as needed.

Qualifications & Skills:

• Bachelor's degree in mechanical engineering, electrical engineering, or a related field.

• 8+ years of experience in facilities management or a related field.

• Strong understanding of mechanical, electrical, and plumbing systems.

• Knowledge of HVAC and other building systems.

• Experience in project management, including budgeting and scheduling.

• Ability to read and interpret technical drawings and specifications.

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills.

• Familiarity with local and federal regulations related to facilities management.

• Experience with energy efficiency and sustainability initiatives is a plus.

Experience: 1-10 years

Work timings: To support our high-performance engineering team, we must limit downtime. You will be required to work in shifts to address issues with contractors as expected in new buildings in the new Noida sector.

We prefer candidates staying close to Noida Sector 145 to reduce traffic related issues.

Job location: MAQ Software, A3, Sector 145, Noida 201301

We are seeking a skilled PHP Developer with experience in the CodeIgniter framework to join our team. The successful candidate will be responsible for developing and maintaining web applications using PHP and CodeIgniter.

Responsibilities :

• Develop web applications using PHP and CodeIgniter
• Write clean, secure, and well-documented code
• Integrate front-end technologies such as HTML, CSS, and JavaScript with back-end functionalities
• Collaborate with other team members to design and implement new features
• Test and debug code to ensure high-quality standards are met
• Troubleshoot and resolve issues with existing applications
• Keep up-to-date with the latest web development trends and technologies

Requirements :

• At least 2 years of experience in PHP development with a strong focus on CodeIgniter
• Proficient in web technologies such as HTML, CSS, JavaScript, and jQuery
• Experience with MySQL database design and development
• Knowledge of version control systems such as Git
• Familiarity with Agile software development methodologies
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills

Bonus Skills :

• Experience with other PHP frameworks such as Laravel or Symfony
• Familiarity with front-end frameworks such as Vue.js or React
• Knowledge of server management and deployment using tools such as Apache and Docker
• If you are a self-motivated and talented PHP Developer with a passion for web development and a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.

•  6+ years of web UI development experience including 4+ years of deep, hands on experience in building robust, highly reusable and responsive web applications using HTML, CSS3, SVG, React, Redux, Thunk ecosystem
• Great problem-solving skills with solid data structures and algorithms knowledge
• Strong ability to translate the design/wireframes into reusable micro components
• Experience of leading, coaching and mentoring junior developers with good delegation and time-management skills
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles and has extensively worked with Redux, Thunk, Axios etc
• Knowledge of modern authorization mechanisms, such as JSON Web Token, Oauth2 etc
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• A knack for perfection, benchmarking and optimization
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc).
• Strong understanding of Agile and Lean software development processes and practices
• Worked with WebSocket, Push notifications etc
• Experience working with local-storage, cookies etc
• Proficient understanding of CORS issues and ways to work with such issues.
• Proficient understanding of social network APIs.
• Experience with data structure libraries (e.g., Immutable.js)
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail.
• Strong verbal and written communication skills in English.
• BE/BTech in Computer Science or a related field or equivalent practical experience

Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.

Tech Skills –

Mobile technology – Hybrid (Ionic / Angular / Cordova ),  – Expert level – Should have completed at least one  project with server component, use of cloud services, use of device native capabilities like camera, accelerometer etc.

HTML, CSS, Bootstrap, Java script – Expert level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers.

(This is an internship to begin with, later you may be offered a full-time role.)