Production Support Engineer (AWS, Java, Microservices, Splunk, cs) at Infraveo Technologies Private Limited · Remote only · 3 - 5 years · ₹9.6L - ₹12L / yr · Bootstrapped · Remote only · Posted 30 Sep 2024
Production Support Engineer (AWS, Java, Microservices, Splunk, cs)
We are seeking a Production Support Engineer to join our team.
Responsibilites:
- Be the first line of defense for production and test environment issues.
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
- Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates.
- Keep up with info alerts, patching alerts, and delivery partners' activities.
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
- Manage and communicate about upcoming maintenance in the test environment on a daily basis.
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
- Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
- Submit Application Redirects tickets for planned maintenance after gaining approval from management.
- Participate in analysis and improvement of system performance.
- Host daily operational standup.
- Provide additional support to existing production support procedures and process improvements.
- Provide regular status reports to management on application status and other metrics.
- Collaborate with management to improve and customize reports related to production support.
- Plan and manage support for incident management tools and processes.
Requirements:
- Bachelor's Degree in computer science, engineering, or related field.
- AWS Cloud certification.
- 3+ years of relevant IT work experience with cloud experience.
- Knowledge of Java and microservice development and deployments.
- Understanding of the business processes behind applications.
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
- Strong oral and written communication skills, including process documentation.
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
- Proficiency in knowledge of computer systems, databases, and SharePoint.
- Knowledge of Splunk and AppDynamics.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/gQWFK?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Summary:
We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.
Primary Skills:
- Linux Administration
- Production Support
Secondary Skills:
- Oracle SQL / Database Support
- Splunk
- Grafana
- AppDynamics
- Cloud – OCP / OpenShift
- Monitoring & Observability
- Shell Scripting / Automation
Key Responsibilities:
- Provide L2/L3 production support for critical applications and infrastructure.
- Perform Linux server administration, troubleshooting, and issue resolution.
- Monitor production systems and proactively identify performance and availability issues.
- Analyze application, system, and infrastructure logs to troubleshoot incidents.
- Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
- Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
- Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
- Participate in incident, problem, and change management activities.
- Support cloud/container platforms such as OpenShift/OCP.
- Create and maintain Shell scripts for operational tasks and automation.
- Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
- Participate in production deployments, maintenance activities, and release support.
- Follow ITIL processes and maintain proper incident and operational documentation.
- Participate in on-call and production support activities as required.
Mandatory Skills:
- 7+ years of relevant IT experience
- Strong Linux Administration
- Strong Production Support experience
- Good troubleshooting and incident management skills
- Experience working in a 24x7 production environment
- Hands-on experience with monitoring/logging tools
Good to Have:
- Oracle SQL
- Splunk / Grafana / AppDynamics
- OpenShift / OCP
- Shell scripting
- Cloud exposure
- Monitoring & Observability
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Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.
- Linux troubleshooting
- Hands-on AWS
- Production/Application Support
- Bash/Shell/Python
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grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
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- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
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- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
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Required Skills
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- ITSM tool: ServiceNow
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grafanaApplication Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting
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Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring
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- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
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- Troubleshoot routing, load balancing, connectivity, and network-related problems.
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- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
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- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
grafanaJob Description
We are looking for an experienced Application Support Engineer with strong expertise in production support, networking, DNS, Linux/Unix, and application monitoring.
Key Responsibilities
- Provide application and production support for business-critical applications.
- Monitor application performance, availability, and system health.
- Troubleshoot issues related to Network, DNS, Linux, and Unix.
- Analyze application and system logs to identify and resolve production issues.
- Monitor applications using Splunk, Grafana, and AppDynamics.
- Identify and resolve incidents within defined timelines.
- Perform root cause analysis and support issue resolution.
- Coordinate with technical teams for incident investigation and escalation.
- Conduct application health checks and proactively identify potential issues.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
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Required Skills
- 7–11 years of experience in Application/Production Support.
- Strong knowledge of Networking and DNS.
- Hands-on experience with Linux/Unix.
- Experience with monitoring tools such as Splunk, Grafana, and AppDynamics.
- Strong troubleshooting and analytical skills.
- Good understanding of incident management and production support.
- Excellent communication and coordination skills.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon