
Production Support Engineer (AWS, Java, Microservices, Splunk, cs)
We are seeking a Production Support Engineer to join our team.
Responsibilites:
- Be the first line of defense for production and test environment issues.
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
- Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates.
- Keep up with info alerts, patching alerts, and delivery partners' activities.
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
- Manage and communicate about upcoming maintenance in the test environment on a daily basis.
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
- Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
- Submit Application Redirects tickets for planned maintenance after gaining approval from management.
- Participate in analysis and improvement of system performance.
- Host daily operational standup.
- Provide additional support to existing production support procedures and process improvements.
- Provide regular status reports to management on application status and other metrics.
- Collaborate with management to improve and customize reports related to production support.
- Plan and manage support for incident management tools and processes.
Requirements:
- Bachelor's Degree in computer science, engineering, or related field.
- AWS Cloud certification.
- 3+ years of relevant IT work experience with cloud experience.
- Knowledge of Java and microservice development and deployments.
- Understanding of the business processes behind applications.
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
- Strong oral and written communication skills, including process documentation.
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
- Proficiency in knowledge of computer systems, databases, and SharePoint.
- Knowledge of Splunk and AppDynamics.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/gQWFK?source=CareerSite
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Tamasha is a product-led technology company focused on building immersive,
real-time social and gaming experiences for the next generation of users. Our
products combine scalable backend systems, real-time communication, and AI
driven intelligence to create engaging digital ecosystems.
Our flagship products include:
• Openly – A modern social engagement platform enabling meaningful
conversations and community-driven interactions.
App: https://play.google.com/store/apps/details?id=com.openly.app
• FriendChat – A real-time chat-first social product designed for seamless, low
latency conversations.
• Playroom (Voice Chat) – A live voice-based social gaming experience enabling
players to connect, communicate, and collaborate in real time.
App: https://play.google.com/store/apps/details?id=com.playroom.voice
Role Overview
We are looking for a hands-on SDE 2 – Backend Developer (Node.js) who will play
a critical role in building scalable backend systems, integrating AI-driven solutions,
and shaping Tamasha’s technical foundation.Key Responsibilities
Hands-on Engineering: Actively code, design backend architecture, and solve
complex technical problems.
AI & Emerging Tech: Integrate AI agents, automation, and recommendation
systems.
Scalable Infrastructure: Design secure, scalable cloud systems on GCP and
Azure.
DevOps & Deployment: Build and manage CI/CD pipelines and monitoring
systems.
Engineering Excellence: Ensure high-quality, secure, and performant code.
Cross-functional Collaboration: Work closely with product, design, and business
teams.
Team Building & Mentorship: Mentor engineers and support hiring initiatives.
Required Skills & Experience
3–4 years of backend development experience in a product-based company
Strong expertise in Node.js (Express / NestJS)
Experience with SQL and NoSQL databases
Hands-on experience with cloud platforms (GCP / Azure)
Experience with CI/CD pipelines and DevOps practices
Strong understanding of system design and scalability
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• Build products used by thousands of real users
• Work on AI, real-time systems, and scalable architectures
• High ownership and fast growth opportunities
• Strong engineering culture with startup agility
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