Production Support Engineer (AWS, Java, Microservices, Splunk, cs)

Job Summary:

We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.

Primary Skills:

• Linux Administration
• Production Support

Secondary Skills:

• Oracle SQL / Database Support
• Splunk
• Grafana
• AppDynamics
• Cloud – OCP / OpenShift
• Monitoring & Observability
• Shell Scripting / Automation

Key Responsibilities:

• Provide L2/L3 production support for critical applications and infrastructure.
• Perform Linux server administration, troubleshooting, and issue resolution.
• Monitor production systems and proactively identify performance and availability issues.
• Analyze application, system, and infrastructure logs to troubleshoot incidents.
• Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
• Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
• Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
• Participate in incident, problem, and change management activities.
• Support cloud/container platforms such as OpenShift/OCP.
• Create and maintain Shell scripts for operational tasks and automation.
• Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
• Participate in production deployments, maintenance activities, and release support.
• Follow ITIL processes and maintain proper incident and operational documentation.
• Participate in on-call and production support activities as required.

Mandatory Skills:

• 7+ years of relevant IT experience
• Strong Linux Administration
• Strong Production Support experience
• Good troubleshooting and incident management skills
• Experience working in a 24x7 production environment
• Hands-on experience with monitoring/logging tools

Good to Have:

• Oracle SQL
• Splunk / Grafana / AppDynamics
• OpenShift / OCP
• Shell scripting
• Cloud exposure
• Monitoring & Observability

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide /L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.

Mandatory Skills:

• L2 Production Support
• Event Management / Mission Control
• Incident Management
• Linux / Unix
• Observability and Production Monitoring
• Batch Monitoring

Primary Skills:

• ServiceNow
• Splunk / AppDynamics / ThousandEyes
• Event Monitoring and Incident Handling
• Production Troubleshooting

Secondary Skills:

• Batch Monitoring and Scheduling
• Windows Server Troubleshooting
• Root Cause Analysis (RCA)
• Cross-team Coordination

Key Responsibilities:

• Monitor production environments and identify alerts, events, and potential issues.
• Handle L2 production incidents and perform initial troubleshooting.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
• Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
• Monitor batch jobs and schedules, ensuring timely execution.
• Troubleshoot Linux/Unix and Windows Server-related issues.
• Ensure adherence to SLAs and follow established incident management processes.

Experience: 3–4 Years

Location: Hyderabad

Job Responsibilities:

• Provide L2 production support and troubleshoot application or infrastructure issues.
• Monitor alerts and incidents using Splunk, AppDynamics, or ThousandEyes.
• Perform event management, incident analysis, and root cause identification.
• Manage incidents, service requests, and escalations through ServiceNow.
• Coordinate with L1, L3, and relevant teams to ensure timely issue resolution.
• Monitor system performance and maintain service availability.

Required Skills:

• Hands-on experience in L2 Production Support.
• Knowledge of Event Management and Incident Management.
• Experience with ServiceNow.
• Working knowledge of Splunk, AppDynamics, or ThousandEyes.
• Strong troubleshooting, analytical, and communication skills.

Job Title: Application Production Support Engineer – L2

Experience: 3–4 Years Only

Location: Hyderabad

Job Type: Full-time

Job Summary

We are looking for an experienced Application Production Support Engineer (L2) to provide operational support for business-critical applications. The ideal candidate should have hands-on experience in incident and event management, application monitoring, troubleshooting, and ticket management using ServiceNow and monitoring tools such as Splunk, AppDynamics, or ThousandEyes.

Key Responsibilities

• Provide L2 production support for business-critical applications and ensure smooth day-to-day operations.
• Monitor application performance, availability, and system health to identify and resolve issues proactively.
• Perform event monitoring, alert analysis, incident triage, and troubleshooting.
• Log, track, prioritize, and resolve incidents and service requests using ServiceNow.
• Analyze application logs and monitoring alerts using Splunk, AppDynamics, and/or ThousandEyes.
• Investigate recurring issues, perform root cause analysis, and implement preventive measures.
• Coordinate with L1 support, L3 teams, development teams, and infrastructure teams for timely issue resolution.
• Ensure compliance with SLAs and follow established incident, problem, and change management processes.
• Maintain support documentation, incident reports, and knowledge base articles.
• Participate in shift rotations, weekend support, and on-call activities as required.

Required Skills

• 3–4 years of experience in Application Production Support.
• Strong hands-on experience in L2 Production Support.
• Good understanding of Event Management and Incident Management.
• Working experience with ServiceNow for ticket and incident management.
• Experience with at least one of the following monitoring tools:
• Splunk
• AppDynamics
• ThousandEyes
• Strong troubleshooting and analytical skills.
• Understanding of SLA management and ITIL processes.
• Good communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of application performance monitoring and alert management.
• Experience with incident escalation, problem management, and root cause analysis.

Work Location: Hyderabad

Experience Required: 3–4 Years Only

Candidates with relevant experience in L2 Application Production Support and monitoring tools are encouraged to apply.