
Production Support Engineer (AWS, Java, Microservices, Splunk, cs)
We are seeking a Production Support Engineer to join our team.
Responsibilites:
- Be the first line of defense for production and test environment issues.
- Work collaboratively with the team to identify, manage, and resolve ongoing incidents.
- Troubleshoot and connect with appropriate teams to effectively triage issues impacting test and production environments.
- Understand system architecture, upstream, and downstream dependencies to enable effective participation in triage and restoration activities.
- Perform systems monitoring of applications within the IRS domain after service restoration and post patching, maintenance, and upgrades.
- Create necessary service tickets and ensure tickets are routed to the appropriate technical teams.
- Provide weekend support for various activities including patching, release deployments, security updates, and 3rd party updates.
- Keep up with info alerts, patching alerts, and delivery partners' activities.
- Update stakeholders to plan for upcoming maintenance as well as alert them about service issues and restoration.
- Manage and communicate about upcoming maintenance in the test environment on a daily basis.
- Liaise with various stakeholders to gain approval for alert communications, including confirmation before an all-clear communication.
- Work closely with testing and development teams to prepare for infrastructure updates and release readiness.
- Submit Application Redirects tickets for planned maintenance after gaining approval from management.
- Participate in analysis and improvement of system performance.
- Host daily operational standup.
- Provide additional support to existing production support procedures and process improvements.
- Provide regular status reports to management on application status and other metrics.
- Collaborate with management to improve and customize reports related to production support.
- Plan and manage support for incident management tools and processes.
Requirements:
- Bachelor's Degree in computer science, engineering, or related field.
- AWS Cloud certification.
- 3+ years of relevant IT work experience with cloud experience.
- Knowledge of Java and microservice development and deployments.
- Understanding of the business processes behind applications.
- Strong analytical, problem-solving, negotiation, task and project management, and organizational skills.
- Strong oral and written communication skills, including process documentation.
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Project).
- Proficiency in knowledge of computer systems, databases, and SharePoint.
- Knowledge of Splunk and AppDynamics.
Benefits:
- Work Location: Remote
- 5 days working
You can apply directly through the link: https://zrec.in/gQWFK?source=CareerSite
Explore our Career Page for more such jobs : careers.infraveo.com

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Ready to elevate your DevOps career by shaping the backbone of a fast-growing SaaS platform? As a Senior DevOps Engineer at Certa, you’ll lead the charge in building, automating, and optimizing our cloud infrastructure. Beyond infrastructure management, you’ll actively contribute with a product-focused mindset, understanding customer requirements, collaborating closely with product and engineering teams, and ensuring our AWS-based platform consistently meets user needs and business goals.
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- Collaborate on Enterprise Architecture: Align infrastructure strategies with enterprise architectural standards, partnering closely with architects to build integrated solutions.
- Drive Observability: Implement and evolve sophisticated monitoring and observability solutions (DataDog, ELK Stack, AWS CloudWatch) to proactively detect, troubleshoot, and resolve system anomalies.
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- Innovate and Improve: Constantly evaluate and enhance current DevOps processes, tooling, and methodologies to maintain cutting-edge efficiency.
- Product Mindset: Actively engage with product and engineering teams, bringing infrastructure expertise to product discussions, understanding customer needs, and helping prioritize infrastructure improvements that directly benefit users and business objectives.
What You Bring
- Hands-On Experience: 3-5 years in DevOps roles, ideally within fast-paced SaaS environments.
- Kubernetes Mastery: Advanced knowledge and practical experience managing Kubernetes clusters and container orchestration.
- AWS Excellence: Comprehensive expertise across AWS services, infrastructure management, and security.
- IaC Competence: Demonstrated skill in Terraform for infrastructure automation and management.
- CI/CD Acumen: Proven proficiency managing pipelines with GitHub Actions; familiarity with CircleCI highly advantageous.
- GitOps Knowledge: Experience with ArgoCD for effective continuous deployment and operations.
- Observability Skills: Strong capabilities deploying and managing monitoring solutions such as DataDog, ELK, and AWS CloudWatch.
- Python Automation: Solid scripting and automation skills using Python.
- Architectural Awareness: Understanding of enterprise architecture frameworks and alignment practices.
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- Compensation: Top-tier salary and exceptional benefits.
- Work-Life Flexibility: Fully remote, flexible scheduling.
- Growth Opportunities: Accelerate your career in a company poised for significant growth.
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- Team Events: Annual offsites and quarterly Hackerhouse.
- Wellness & Family: Comprehensive healthcare and parental leave.
- Workspace: Premium workstation setup allowance, providing the tech you need to succeed.
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