Operations Intern

Job Title : ServiceNow Integration Developer

Experience : 6+ Years

Location : Remote/On-site (as applicable)

Summary :

• We are looking for an experienced ServiceNow Integration Developer to design, develop, and implement workflows, applications, and integrations on the ServiceNow platform.
• The ideal candidate will have hands-on expertise in Service Portal development and system integrations, combined with excellent problem-solving and communication skills.

Key Responsibilities :

• Design and develop workflows, applications, and integrations on the ServiceNow platform.
• Build and customize Service Portal to meet user requirements.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Develop, test, and deploy scripts, workflows, and integrations.
• Create prototypes and mockups to demonstrate design solutions.
• Troubleshoot and resolve issues, ensuring seamless operation of ServiceNow solutions.
• Stay updated with the latest ServiceNow features, tools, and best practices.

Required Skills and Experience :

• ServiceNow Expertise: Strong experience in design, development, and customization of the ServiceNow platform.
• Integration Proficiency: Hands-on experience with platform integrations and Scripted REST APIs.
• Workflow Development: Proficient in using tools such as Workflow, Workflow Editor, and automation scripts.
• Service Portal Development: Proven experience in building and customizing Service Portals.
• Architecture Knowledge: Strong understanding of ServiceNow architecture, data models, and best practices.
• Problem-Solving: Excellent troubleshooting skills to resolve platform-related issues.
• Collaboration: Strong communication and interpersonal skills to work effectively with cross-functional teams.

Educational Qualifications :

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Why Join Us?

• Competitive compensation.
• Opportunity to work on cutting-edge ServiceNow solutions.
• Collaborative and growth-oriented work environment.

Required Skills: Advanced Excel & Data Import Skills, Data Accuracy & Attention to Detail, ERP / CRM System Handling, Process Execution & Troubleshooting, Operational Judgment & Consistency

Criteria:

1. Need candidates from Delhi-NCR only.

2. Candidate must have Excellent Communication skills.

3. Must be comfortable working in US Shifts.

4. Must have hands-on experience in Excel and data entry.

5. Should have experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.

6. Immediate Joiners are Preferred

Description

Department: Purchasing

Reports To: EVP, Purchasing

We are seeking a detail-oriented and proactive Data & Import Operations Associate to support key processes across presale management, product imports, allocations, and system data integrity. This role will serve as a critical link between multiple teams, ensuring accurate and timely data flow while improving efficiency in high-volume, repetitive tasks.

The ideal candidate is comfortable working with data imports, Excel, and system workflows. While many of the tasks have a clear start and finish, this position will also evolve as we identify new opportunities to streamline operations and support the business.

Key Responsibilities:

Presale & Allocation Importing

• Manage the process of removing presales from SX.e and importing updated retailer order quantities.
• Execute imports during low-activity periods to minimize business disruption.
• Troubleshoot errors and partner with the support team to reset processes when necessary.

Product Imports

• Perform timely imports for new products as they arrive.
• Manage overnight or batch imports for categories such as supplies, toys, or delayed arrivals.
• Ensure accuracy in repetitive copy/paste data entry tasks.

Catalogue & Website Clean-Up

• Standardize product naming conventions.
• Ensure all items have proper images.
• Review and align product pricing.

Allocations

• Execute allocation processes using predefined formulas and Excel tools.
• Apply judgment to nuanced allocation decisions while maintaining consistency.

Creatio Data Imports & Maintenance

• Upload and manipulate data within Creatio.
• Support data clean-up and accuracy initiatives.

Skills & Qualifications:

• Strong proficiency with Microsoft Excel and data entry.
• Detail-oriented with a focus on accuracy and efficiency.
• Ability to troubleshoot workflow issues and escalate when necessary.
• Comfortable with repetitive, process-driven tasks.
• Previous experience with ERP, CRM, or data import systems (e.g., SX.e, Creatio) is a plus.

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

1.      Prepare Test Cases

2.      Conduct self, peer review

3.      Update test cases after reviewing the comments

4.      Conduct testing in the required environments

5.      Record Test observations

6.      Log Defects

7.      Verify defect fixes

8.      Provide status to Test Lead.

9.      Knowlegde of   Java or .Net  

Job Dsecription:

○ Develop best practices for team and also responsible for the architecture

○ solutions and documentation operations in order to meet the engineering departments quality and standards

○ Participate in production outage and handle complex issues and works towards Resolution

○ Develop custom tools and integration with existing tools to increase engineering Productivity

Required Experience and Expertise

○ Having a good knowledge of Terraform + someone who has worked on large TF code bases.

○ Deep understanding of Terraform with best practices & writing TF modules.

○ Hands-on experience of GCP  and AWS and knowledge on AWS Services like VPC and VPC related services like (route tables, vpc endpoints, privatelinks) EKS, S3, IAM. Cost aware mindset towards Cloud services.

○ Deep understanding of Kernel, Networking and OS fundamentals

NOTICE PERIOD - Max - 30 days