Director Of Engineering

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Full Stack Engineer

Job Description

 As a Full stack developer he/she should be able to provide scalable software solutions

 He/she be a part of cross-functional team that’s responsible for the full

SDLC, from conception to deployment.

 Design and architect highly scalable web services applications

 Develop and maintain all server-side network components

 Collaborate with front-end developers on the integration of elements Architect

Content Management Solution and scalable API platform

 Design back-end services for various business processes

 Partner with third-party technology services and make strategic inputs.

 Develop high-performance applications by writing testable, reusable, and efficient

code

 Create workflows and solutions involving search, recommendations, rights

management, monetization, identity management, SSO, authorization,

authentication, etc.

 Work with large datasets and optimize server-side performance

 Implement effective security protocols, data protection measures, and storage

solutions

 Run diagnostic tests, repair defects, and provide technical support

 Experience in writing backend API services in a serverless framework would be

preferred.

 Knowledge of microservice architecture is required

 Collaborate with the tech and product teams to drive execution across all platforms

while balancing short-term requirements with long-term objectives

Requirements

 4-7 years of Knowledge of Node.js and ReactJS frameworks

 Experience in creating and maintaining efficient NoSQl databases GRPC and Json

Elasticsearch

 Experience in AWS environment, cloud deployments and lambda

 DevOps and web security

 API development and deployment

 Unit and integration testing

Required Skills:

• Thorough knowledge on Sheet metal component design, material and thickness selection
• Competent on Electrical harness modeling in CATIA V5 – Electrical harness Routing (EHI) and Electrical Fitting installation.
• Independently handle Electrical harness modeling related to subsystem and car level..
• Able to interpret electrical schema and good understanding and able to apply while routing the harness
• Wire Bundle calculation
• Selection of protection, connectors, conduit, etc…
• Good Knowledge of materials  & mechanical characteristics
• Ability to perform a weight assessment on assemblies, aggregates and installations
• Ability to analyze manufacturing non-conformity and to validate a back-up solution.

Position- Sales Specialist

Responsibility -

• Develop strong customer relationships in order to generate sales.
• Achieving sales targets through acquisition of new clients &  maintaining relationship with existing clients
• New lead generation or onboarding , field sales & marketing with covering a geographical area along with visiting shopkeepers and retailers.

• Provide a demonstration and explain the advantages and features of the services with creative contents.
• Explain the contract, its feature, tenure and all terms and conditions to customers in detail.
• Manage the queries raised by the customers. Convince the business owners/managers to enroll with NDHGO as a paid listing in order to advertise and gain business.

• Meeting weekly and monthly sales targets and help in developing the business and generating the revenue.
• Evaluate customers skills, needs and build productive long-lasting relationships .

Good Fit -

• Someone who has hands-on experience in B2B sales & marketing along with onboarding is a must.
• Someone with at least 4 years of experience working on B2B retail marketing.
• He should have a laptop and two wheeler.
• Unmatched enthusiasm to keep up with the pace of the business and the team.

Experience  - 4 to 5yrs

What you need to have:

• 2+ years experience as a Brand Manager / Category Manager / Marketing Manager or similar experience in a startup also works
• Sales/P&L Management - Any experience in managing top line sales and responsible for achieving top-line numbers
• Marketing - Has managed marketing strategy; worked with cross-functional teams to execute marketing campaigns 
• ECommerce experience - Should have a fair understanding of online/digital sales and marketing - Familiar with managing digital campaigns and online customer journey   
• Strong growth trajectory