Operational Risk Manager at Pluginlive · Mumbai · 4 - 20 years · ₹20L - ₹40L / yr · Bootstrapped · Posted 30 Sep 2024

Role/ Job Title: Specialist-IT Governance & Compliance (IT Operational Risk Management)
Function/ Department: Information Technology
Roles & Responsibilities:
- Review of Policies, Product Notes, Product notes / Standard Operating Procedures from Operational Risk perspective and documentation of risk register for banking channels/products for e.g. Internet banking, Mobile Banking, UPI, Corporate Internet Banking, ENACH, E-Toll, SMS, IVR Banking etc. and IT & ISG
- Control Self testing to be conducted, to evaluate efficiency of controls claimed as per the Risk and Control Matrix.
- Identification and monitoring of Key Risk Indicators (KRI’s) for units ensuring that deteriorating KRIs are tracked for resolution and remedial measures for getting back to acceptable levels.
- Tracking & Monitoring of Incidents reported, corrective/preventive actions taken in timely manner by assigned units for e.g. Digital banking units, IT and ISG. Investigating the same and assuring that necessary corrective action and preventive action are provided by the unit before finalizing the same with the ORM team.
- Review of the action points implemented and leading the remediation of the Audit observations to closure whereby the controls implemented stand the test of review and avoidance of recurrence.
- Defining, implementing and functionalizing a Risk Management Frameworks and Programs in collaboration with various stake holders.
- Strengthen Operational Risk Framework and ensure implementation and governance process through periodic MIS and engagements with stake holders on remedial plans.
- Help and train stakeholders in ensuring adherence to Operational Risk Frameworks.
- Senior Management reporting work such as preparation of presentations, minutes of meeting etc.
- Excellent written and verbal communications skills.
Required Skills:
- Technical, functional knowledge and experience of working in risk team and have relevant experience of working in Banking channels for e.g. Internet Banking & Mobile banking, UPI etc and IT and ISG areas.
- Shall have good knowledge and experience of Information Technology (IT) applications and IT/Information Security risks and controls review.
- Shall have good knowledge and understanding of Third party/vendor involvement and various fintech models involved in digital banking space.
- Ability to drive periodic updates to senior management and remediation programs in line with Risk Management Practices
- Ability to Drive Remediation Programs on corrective Action plans in a timely manner through effective governance.
Education Qualification (Fulltime):
Certified Chartered Accountant (CA)
Preferred Certifications: CISA, ISO27001/002 (ISMS), ISO22301(BCMS), CISM, CRISC.
Experience:
Minimum of 5+ Years in IT ORM, IT applications risks and controls reviews.

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email: etalenthire[at]gmail[dot]com
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At Solutionara, we operate with a builder mindset — high ownership, hands-on problem solving, and a culture where innovation is not a slogan but a standard. If you want to grow in an environment where your work contributes to real enterprise systems and digital platforms, you will thrive here.
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Experience: 6 – 10 years
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Infrastructure & Systems Management
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IT Operations & Support Oversight
- Handle complex L2/L3 issues and provide escalation support
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Security & Compliance Execution
- Ensure enforcement of endpoint security policies (Defender, BitLocker, compliance baselines)
- Support Conditional Access, identity security, and policy enforcement
- Participate in audit readiness, compliance checks, and documentation
- Monitor risks and escalate security gaps proactively
Network & Access Coordination
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Qualifications & Skills
Education & Experience
- Bachelor's degree in Computer Science, IT, or related field
- 6–10 years of experience in IT infrastructure, endpoint management, or system administration
Core Technical Skills
- Strong hands-on experience with Microsoft Entra ID, Intune, Windows Server, and Microsoft 365
- Experience managing endpoint compliance and identity access
- Solid understanding of Conditional Access, MFA, and access governance
- Good knowledge of networking fundamentals (LAN, VPN, firewall basics)
- Experience with ITSM tools (JIRA, ServiceNow)
- PowerShell scripting for automation and reporting
Preferred Skills
- Exposure to Microsoft Defender (Endpoint / O365)
- Understanding of basic security best practices and audit requirements
- Experience supporting compliance or audit activities
Certifications (Preferred)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Modern Desktop Administrator (MD-102)
- CompTIA Security+ / Network+
- ITIL Foundation
Soft Skills
- Strong ownership and accountability mindset
- Good communication and stakeholder coordination skills
- Ability to mentor junior team members
- Structured problem-solving and decision-making ability
- Ability to operate in a fast-paced, evolving environment











