Onboarding Specialist

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

Senior Customer Onboarding Specialist

Location: Coimbatore

Employment Type: Full Time

Work Shift: US working hours - Mandatory

Job Description

RunLoyal is looking for an experienced and customer-focused Senior Customer Onboarding Specialist to lead the onboarding of new customers onto the RunLoyal platform. This is a senior, high-autonomy role responsible for owning the customer relationship after the sales handoff - evaluating fit against RunLoyal's Ideal Customer Profile (ICP), gathering business requirements, and translating them into a fully configured, validated portal. You will work closely with Development, Infrastructure, QA, and Support teams to ensure customers are set up correctly, while also mentoring junior onboarding team members and supporting Customer Success operations.

Key Responsibilities

• Serve as the primary point of contact for customers immediately after sales handoff through onboarding completion.
• Evaluate incoming customers against RunLoyal's Ideal Customer Profile (ICP) to confirm platform fit.
• Gather and document detailed business requirements through customer calls, discovery sessions, and follow-ups.
• Assess whether RunLoyal's platform can meet each customer's specific business needs, flagging gaps or limitations early.
• Translate requirements into a portal build plan and configuration workbook.
• Build and configure customer portals - services, pricing, staff roles, and booking workflows - based on documented requirements.
• Lead data migration efforts, including data cleaning, transformation, and CSV-based imports, for a smooth transition onto the platform.
• Validate completed portal configurations against requirements and run pre-go-live quality checks to catch errors before customers encounter them.
• Perform data sanity checks and spot-check migration outputs for accuracy before customer handoff.
• Own the most complex, high-value, or multi-location onboarding engagements end-to-end.
• Serve as an escalation point for onboarding-related fit, scoping, or configuration issues.
• Mentor and review the work of junior onboarding team members.
• Support Customer Success operations, including pipeline tracking, reporting, and post-go-live handoffs.
• Coordinate with Development, Infrastructure, QA, and Support teams to resolve onboarding-related issues.
• Maintain and improve onboarding documentation, templates, and internal processes.

Required Skills & Qualifications

• 3-4 years of experience in solution consulting, implementation, onboarding, or a customer-facing technical role (SaaS experience preferred).
• Strong requirements-gathering and discovery skills, with the ability to translate business needs into technical configuration.
• Sound, independent judgment on customer/ICP fit, with the ability to make and defend go/no-go calls with minimal oversight.
• Strong attention to detail with a QA mindset - able to catch configuration and data errors before they reach the customer.
• Proficiency in MS Excel / Google Sheets for configuration workbooks and data mapping.
• Excellent written and verbal communication skills, including with senior stakeholders.
• Strong organizational skills with the ability to manage multiple, high-complexity onboardings concurrently.

Preferred Qualifications

• Prior experience mentoring or reviewing the work of junior team members.
• Familiarity with the pet care services industry or other service-based SMBs.
• Familiarity with CRM or project management tools such as HubSpot, Intercom, Asana, or Notion.
• Experience working in a SaaS startup or scale-up environment.

Education

• Bachelor's degree in Engineering, Business, IT, or a related field.

Key Responsibilities – HR Operations (70%)

• Manage day-to-day HR operations, employee records, documentation, and HR databases. • Handle employee onboarding and exit formalities, including documentation, induction coordination, and clearance processes. • Maintain and update employee files, attendance, leave records, and other HR trackers. • Coordinate with employees and internal teams on HR-related queries and ensure timely resolution. • Support payroll inputs by coordinating attendance, leave, incentives, and other relevant employee data with the concerned team. • Assist in implementing and maintaining HR policies, processes, and internal guidelines. • Prepare HR reports, MIS, trackers, and dashboards as required by management. • Coordinate employee engagement activities, internal communications, and HR initiatives. • Support performance management processes, appraisal documentation, and confirmation formalities. • Ensure HR documentation and processes are accurate, organized, and maintained with confidentiality.

.Key Responsibilities – Recruitment (30%)

• Understand hiring requirements and coordinate with hiring managers to close open positions. • Source candidates through job portals, LinkedIn, referrals, databases, and other relevant channels. • Screen resumes and conduct initial telephonic/virtual screening of candidates. • Evaluate candidates based on communication skills, experience, qualifications, and role fit. • Schedule interviews and coordinate between candidates and interview panels. • Maintain recruitment trackers and provide regular updates on the hiring pipeline. • Follow up with selected candidates, manage offer-related coordination, and support joining formalities.• Build and maintain a relevant candidate pipeline for current and future STEM learning/education roles.

Key Responsibilities – HR Operations (70%)

• Manage day-to-day HR operations, employee records, documentation, and HR databases. • Handle employee onboarding and exit formalities, including documentation, induction coordination, and clearance processes. • Maintain and update employee files, attendance, leave records, and other HR trackers. • Coordinate with employees and internal teams on HR-related queries and ensure timely resolution. • Support payroll inputs by coordinating attendance, leave, incentives, and other relevant employee data with the concerned team. • Assist in implementing and maintaining HR policies, processes, and internal guidelines. • Prepare HR reports, MIS, trackers, and dashboards as required by management. • Coordinate employee engagement activities, internal communications, and HR initiatives. • Support performance management processes, appraisal documentation, and confirmation formalities. • Ensure HR documentation and processes are accurate, organized, and maintained with confidentiality.

Key Responsibilities – Recruitment (30%)

• Understand hiring requirements and coordinate with hiring managers to close open positions. • Source candidates through job portals, LinkedIn, referrals, databases, and other relevant channels. • Screen resumes and conduct initial telephonic/virtual screening of candidates. • Evaluate candidates based on communication skills, experience, qualifications, and role fit. • Schedule interviews and coordinate between candidates and interview panels. • Maintain recruitment trackers and provide regular updates on the hiring pipeline. • Follow up with selected candidates, manage offer-related coordination, and support joining formalities.• Build and maintain a relevant candidate pipeline for current and future STEM learning/education roles.

We Are Hiring: HR Generalist ( Female )

Job Location - Sec 63, Noida

Work experience - 2 yrs to 3 yrs (operations/onboarding)

Notice Period - Immediate joiner to within 7 days

We are looking for a highly disciplined, detail-oriented, and process-driven HR Generalist to manage onboarding formalities, employee documentation, HR records, and engagement initiatives in strict adherence to organizational policies, compliance standards, and timelines. The role requires a strong focus on accuracy, coordination, and execution of HR processes.

Key Responsibilities:

• Ensure timely and error-free completion of all new joiner formalities, including documentation verification and system onboarding

• Conduct structured induction and orientation sessions in line with company policies and guidelines

• Maintain, organize, and regularly update employee personal files (both physical and digital)

• Ensure 100% accuracy and integrity of employee data in HRMS and internal records

• Monitor and track completion of onboarding checklists and documentation compliance

• Coordinate with internal stakeholders for seamless onboarding and employee support

• Maintain strict confidentiality of employee information and HR records

• Execute employee engagement initiatives and activities as per approved calendars and budgets

• Support internal communication related to HR policies, events, and announcements

• Assist in periodic audits by ensuring all documentation and records are complete and compliant

Requirements:

• Strong knowledge of HR documentation, processes, and compliance requirements.

• High attention to detail with strong organizational and coordination skills.

• Ability to manage multiple tasks within defined timelines.

• Proficiency in MS Office and HRMS platforms.

Key Responsibilities

• Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Coordinate candidate communications and maintain recruitment databases.
• Support employee onboarding and orientation activities.
• Maintain and update employee records and HR documentation.
• Assist in organizing employee engagement initiatives, training programs, and company events.
• Prepare HR reports, presentations, and data analysis as required.
• Support payroll, attendance tracking, and leave management processes.
• Respond to employee queries and provide administrative support to the HR team.
• Ensure confidentiality of employee information and compliance with company policies.

Qualifications & Skills

• Currently pursuing or recently completed a Bachelor's/Master's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attention to detail and ability to handle confidential information.
• Basic understanding of HR principles and practices is preferred.
• Ability to work independently and as part of a team.

Learning Opportunities

• Exposure to end-to-end recruitment and talent acquisition processes.
• Experience with HR systems, policies, and employee lifecycle management.
• Participation in employee engagement and organizational development initiatives.
• Development of professional communication, analytical, and administrative skills.

Preferred Attributes

• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.

Stipend/Benefits: [UNPAID]

Working Hours: [9 TO 5]

Start Date: [IMMEDIATE]

Key Responsibilities

• Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Coordinate candidate communications and maintain recruitment databases.
• Support employee onboarding and orientation activities.
• Maintain and update employee records and HR documentation.
• Assist in organizing employee engagement initiatives, training programs, and company events.
• Prepare HR reports, presentations, and data analysis as required.
• Support payroll, attendance tracking, and leave management processes.
• Respond to employee queries and provide administrative support to the HR team.
• Ensure confidentiality of employee information and compliance with company policies.

Qualifications & Skills

• Currently pursuing or recently completed a Bachelor's/Master's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attention to detail and ability to handle confidential information.
• Basic understanding of HR principles and practices is preferred.
• Ability to work independently and as part of a team.

Learning Opportunities

• Exposure to end-to-end recruitment and talent acquisition processes.
• Experience with HR systems, policies, and employee lifecycle management.
• Participation in employee engagement and organizational development initiatives.
• Development of professional communication, analytical, and administrative skills.

Preferred Attributes

• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.

Stipend/Benefits: [UNPAID]

Working Hours: [9 TO 5]

Start Date: [IMMEDIATE]

About the Company

KGeN is building a Verified Distribution Protocol for AI, DeFi, and gaming, enabling companies to reach verified users and build high-trust digital ecosystems. The platform supports millions of users across 60+ countries and helps organizations scale user acquisition, engagement, and loyalty programs.

Role Overview

We are looking for an HR Operations professional who can help build and streamline HR systems, processes, and employee experience as the company scales globally.

This role will work closely with leadership to ensure efficient HR operations, employee lifecycle management, and process automation.

Key Responsibilities

HR Operations

• Manage the end-to-end employee lifecycle (onboarding to exit).
• Maintain and update employee records, documentation, and HRIS systems.
• Ensure HR compliance, policies, and documentation are maintained.

Employee Experience

• Act as the first point of contact for employee queries related to HR processes.
• Support employee engagement initiatives and HR programs.

Process & Automation

• Improve HR workflows, documentation, and operational processes.
• Work with internal teams to build automation-first HR operations.

HR Analytics & Reporting

• Track and maintain HR metrics, reports, and workforce data.
• Support leadership with HR dashboards and insights.

What We Are Looking For

• 2–5 years of experience in HR Operations / HR Generalist roles
• Experience managing employee lifecycle processes
• Exposure to HRIS systems, HR documentation, and compliance
• Strong organizational and communication skills
• Comfortable working in fast-paced startup environments

 Nice to Have

• Experience working in startup or high-growth environments
• Exposure to automation tools or HR analytics

Role Purpose

The HR Officer will support end-to-end HR operations by ensuring smooth recruitment coordination, employee lifecycle management, statutory compliance, HRMS administration, and employee services while maintaining high standards of accuracy and responsiveness.

Key Responsibilities

Recruitment & Onboarding

• Coordinate recruitment activities, including interview scheduling and candidate communication.
• Manage offer generation, joining formalities, and induction coordination.
• Ensure seamless onboarding and documentation for new employees.

HR Operations

• Maintain employee records and personnel files.
• Update and manage HRMS data accurately.
• Administer attendance, leave, and employee movement records.
• Coordinate probation, confirmation, transfers, and separations.

Employee Services

• Address employee queries related to HR policies and procedures.
• Support employee engagement and welfare initiatives.
• Maintain confidentiality of employee information.

Compliance

• Maintain statutory records and documentation.
• Support labour law compliance and internal/external audits.
• Coordinate background verification and document verification.

Exit Management

• Coordinate resignation, clearance, exit interviews, and full-and-final settlement documentation.
• Ensure timely completion of exit formalities.

MIS & Reporting

• Prepare HR reports and dashboards.
• Maintain recruitment, attendance, leave, and employee data.
• Support HR metrics and analytics.

Skills Required

• MS Excel (Advanced preferred)
• HRIS / HRMS
• Basic Labour Law Knowledge
• Documentation & Record Management
• Communication Skills
• Time Management
• Attention to Detail
• Customer Service Orientation

Qualification

• Graduate with MBA/PGDM in HR.

Key Performance Indicators (KPIs)

• Joining Turnaround Time (TAT)
• Offer-to-Joining Ratio
• HR Documentation Accuracy
• Employee Query Resolution Time
• Attendance & Leave Data Accuracy
• HRMS Data Accuracy
• Statutory Compliance Score
• Recruitment Coordination Timeliness

Sisuni Technology Pvt Ltd is looking for a proactive HR & Talent Acquisition professional to build and manage our growing technology team. The HR will be responsible for end-to-end recruitment, employee onboarding, HR operations, performance management, employee engagement, and coordination of payroll and statutory compliance.

Key Responsibilities:

* Manage end-to-end recruitment for developers, QA, DevOps, UI/UX, sales and support roles.

* Source candidates through LinkedIn, Naukri, Cutshort and other recruitment channels.

* Screen CVs and conduct initial HR interviews.

* Coordinate technical interviews with the Engineering Lead.

* Prepare offer letters and manage joining formalities.

* Handle employee onboarding and maintain personnel records.

* Manage attendance, leave and HR documentation.

* Coordinate monthly payroll with the finance/CA team.

* Develop and implement HR policies and processes.

* Manage employee performance reviews and probation confirmations.

* Handle employee engagement and workplace issues.

* Coordinate statutory HR compliance and employment documentation.

* Manage resignations, notice periods and full-and-final settlements.

* Maintain a healthy company culture as Sisuni expands.