Onboarding Specialist

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

Senior Customer Onboarding Specialist

Location: Coimbatore

Employment Type: Full Time

Work Shift: US working hours - Mandatory

Job Description

RunLoyal is looking for an experienced and customer-focused Senior Customer Onboarding Specialist to lead the onboarding of new customers onto the RunLoyal platform. This is a senior, high-autonomy role responsible for owning the customer relationship after the sales handoff - evaluating fit against RunLoyal's Ideal Customer Profile (ICP), gathering business requirements, and translating them into a fully configured, validated portal. You will work closely with Development, Infrastructure, QA, and Support teams to ensure customers are set up correctly, while also mentoring junior onboarding team members and supporting Customer Success operations.

Key Responsibilities

• Serve as the primary point of contact for customers immediately after sales handoff through onboarding completion.
• Evaluate incoming customers against RunLoyal's Ideal Customer Profile (ICP) to confirm platform fit.
• Gather and document detailed business requirements through customer calls, discovery sessions, and follow-ups.
• Assess whether RunLoyal's platform can meet each customer's specific business needs, flagging gaps or limitations early.
• Translate requirements into a portal build plan and configuration workbook.
• Build and configure customer portals - services, pricing, staff roles, and booking workflows - based on documented requirements.
• Lead data migration efforts, including data cleaning, transformation, and CSV-based imports, for a smooth transition onto the platform.
• Validate completed portal configurations against requirements and run pre-go-live quality checks to catch errors before customers encounter them.
• Perform data sanity checks and spot-check migration outputs for accuracy before customer handoff.
• Own the most complex, high-value, or multi-location onboarding engagements end-to-end.
• Serve as an escalation point for onboarding-related fit, scoping, or configuration issues.
• Mentor and review the work of junior onboarding team members.
• Support Customer Success operations, including pipeline tracking, reporting, and post-go-live handoffs.
• Coordinate with Development, Infrastructure, QA, and Support teams to resolve onboarding-related issues.
• Maintain and improve onboarding documentation, templates, and internal processes.

Required Skills & Qualifications

• 3-4 years of experience in solution consulting, implementation, onboarding, or a customer-facing technical role (SaaS experience preferred).
• Strong requirements-gathering and discovery skills, with the ability to translate business needs into technical configuration.
• Sound, independent judgment on customer/ICP fit, with the ability to make and defend go/no-go calls with minimal oversight.
• Strong attention to detail with a QA mindset - able to catch configuration and data errors before they reach the customer.
• Proficiency in MS Excel / Google Sheets for configuration workbooks and data mapping.
• Excellent written and verbal communication skills, including with senior stakeholders.
• Strong organizational skills with the ability to manage multiple, high-complexity onboardings concurrently.

Preferred Qualifications

• Prior experience mentoring or reviewing the work of junior team members.
• Familiarity with the pet care services industry or other service-based SMBs.
• Familiarity with CRM or project management tools such as HubSpot, Intercom, Asana, or Notion.
• Experience working in a SaaS startup or scale-up environment.

Education

• Bachelor's degree in Engineering, Business, IT, or a related field.

Key Responsibilities – HR Operations (70%)

• Manage day-to-day HR operations, employee records, documentation, and HR databases. • Handle employee onboarding and exit formalities, including documentation, induction coordination, and clearance processes. • Maintain and update employee files, attendance, leave records, and other HR trackers. • Coordinate with employees and internal teams on HR-related queries and ensure timely resolution. • Support payroll inputs by coordinating attendance, leave, incentives, and other relevant employee data with the concerned team. • Assist in implementing and maintaining HR policies, processes, and internal guidelines. • Prepare HR reports, MIS, trackers, and dashboards as required by management. • Coordinate employee engagement activities, internal communications, and HR initiatives. • Support performance management processes, appraisal documentation, and confirmation formalities. • Ensure HR documentation and processes are accurate, organized, and maintained with confidentiality.

.Key Responsibilities – Recruitment (30%)

• Understand hiring requirements and coordinate with hiring managers to close open positions. • Source candidates through job portals, LinkedIn, referrals, databases, and other relevant channels. • Screen resumes and conduct initial telephonic/virtual screening of candidates. • Evaluate candidates based on communication skills, experience, qualifications, and role fit. • Schedule interviews and coordinate between candidates and interview panels. • Maintain recruitment trackers and provide regular updates on the hiring pipeline. • Follow up with selected candidates, manage offer-related coordination, and support joining formalities.• Build and maintain a relevant candidate pipeline for current and future STEM learning/education roles.

Key Responsibilities – HR Operations (70%)

• Manage day-to-day HR operations, employee records, documentation, and HR databases. • Handle employee onboarding and exit formalities, including documentation, induction coordination, and clearance processes. • Maintain and update employee files, attendance, leave records, and other HR trackers. • Coordinate with employees and internal teams on HR-related queries and ensure timely resolution. • Support payroll inputs by coordinating attendance, leave, incentives, and other relevant employee data with the concerned team. • Assist in implementing and maintaining HR policies, processes, and internal guidelines. • Prepare HR reports, MIS, trackers, and dashboards as required by management. • Coordinate employee engagement activities, internal communications, and HR initiatives. • Support performance management processes, appraisal documentation, and confirmation formalities. • Ensure HR documentation and processes are accurate, organized, and maintained with confidentiality.

Key Responsibilities – Recruitment (30%)

• Understand hiring requirements and coordinate with hiring managers to close open positions. • Source candidates through job portals, LinkedIn, referrals, databases, and other relevant channels. • Screen resumes and conduct initial telephonic/virtual screening of candidates. • Evaluate candidates based on communication skills, experience, qualifications, and role fit. • Schedule interviews and coordinate between candidates and interview panels. • Maintain recruitment trackers and provide regular updates on the hiring pipeline. • Follow up with selected candidates, manage offer-related coordination, and support joining formalities.• Build and maintain a relevant candidate pipeline for current and future STEM learning/education roles.

We Are Hiring: HR Generalist ( Female )

Job Location - Sec 63, Noida

Work experience - 2 yrs to 3 yrs (operations/onboarding)

Notice Period - Immediate joiner to within 7 days

We are looking for a highly disciplined, detail-oriented, and process-driven HR Generalist to manage onboarding formalities, employee documentation, HR records, and engagement initiatives in strict adherence to organizational policies, compliance standards, and timelines. The role requires a strong focus on accuracy, coordination, and execution of HR processes.

Key Responsibilities:

• Ensure timely and error-free completion of all new joiner formalities, including documentation verification and system onboarding

• Conduct structured induction and orientation sessions in line with company policies and guidelines

• Maintain, organize, and regularly update employee personal files (both physical and digital)

• Ensure 100% accuracy and integrity of employee data in HRMS and internal records

• Monitor and track completion of onboarding checklists and documentation compliance

• Coordinate with internal stakeholders for seamless onboarding and employee support

• Maintain strict confidentiality of employee information and HR records

• Execute employee engagement initiatives and activities as per approved calendars and budgets

• Support internal communication related to HR policies, events, and announcements

• Assist in periodic audits by ensuring all documentation and records are complete and compliant

Requirements:

• Strong knowledge of HR documentation, processes, and compliance requirements.

• High attention to detail with strong organizational and coordination skills.

• Ability to manage multiple tasks within defined timelines.

• Proficiency in MS Office and HRMS platforms.

We are looking for an HR Generalist to handle a broad range of HR activities.

Responsibilities

• Run recruitment and onboarding
• Support engagement and HR initiatives
• Maintain HR policies and records
• Handle employee queries and HR administration

Requirements

• 1+ years of HR generalist experience
• Exposure to recruitment and HR operations
• Good communication and organisation skills

We are hiring an HR Operations Manager to run smooth, compliant HR processes.

Responsibilities

• Manage HR operations and shared services
• Run onboarding, documentation and exits
• Link recruitment and onboarding systems
• Keep HR data and records accurate

Requirements

• 4+ years of HR operations experience
• Hands-on HRMS experience
• Strong process and compliance orientation

We are hiring an HR Executive to support day-to-day HR and recruitment activities.

Responsibilities

• Support sourcing and interview scheduling
• Handle onboarding paperwork and inductions
• Maintain attendance and employee records
• Help with engagement activities and HR events

Requirements

• 0–5 years of HR experience
• Basic knowledge of HR processes
• Proficiency in MS Office

We are hiring an HR Associate with 2+ years of experience to support the full employee lifecycle. You'll coordinate recruitment, manage onboarding, and handle day-to-day HR operations while supporting employee-engagement initiatives.

Key Responsibilities

• Coordinate end-to-end recruitment — sourcing, scheduling, follow-ups

• Manage onboarding and documentation for new hires

• Support day-to-day HR operations and employee queries

• Maintain HR records and HRMS/ATS data

• Assist with employee engagement and culture initiatives

• Ensure compliance with HR policies and confidentiality

Mandatory Skills

• 2+ years in an HR / recruitment role

• End-to-end recruitment coordination

• Onboarding and HR operations

• Familiarity with HRMS / ATS tools

• Strong interpersonal and communication skills

• Attention to detail and discretion

Nice to Have: tech hiring experience; Indian HR/labor compliance knowledge

Job Purpose

To support day-to-day HR operations, including payroll and salary processing, attendance management, recruitment, employee records, and other HR activities.

Key Responsibilities

• Handle monthly salary and payroll processing and coordinate with the accounts team.

• Maintain and monitor employee attendance, leave, late coming, and absenteeism records.

• Manage end-to-end recruitment including sourcing, screening, interview coordination, and follow-ups.

• Prepare and maintain employee documentation, records, and HR databases.

• Handle joining and onboarding formalities for new employees.

• Support employee engagement, grievance handling, and day-to-day HR queries.

• Assist in performance management, confirmation, and exit formalities.

• Ensure timely updates of HR policies, records, and statutory documentation.

• Prepare HR reports related to attendance, payroll, recruitment, and employee data.

• Support other HR and administrative activities as required.

Required Skills

• Knowledge of salary/payroll processing and attendance management.

• Good understanding of recruitment and HR operations.

• Good communication and interpersonal skills.

• Proficiency in MS Excel and MS Office.

• Strong coordination, organization, and follow-up skills.

• Ability to maintain confidentiality of employee information.