Onboarding Specialist

About EasyEcom

EasyEcom is a multi-product ecommerce operations platform for brands and 3PLs, spanning order and inventory management, warehouse operations, and built-in reconciliation and accounting, the capability that sets us apart from pure WMS platforms. We power 1,800+ brands and 3PLs across 12+ countries, with 455+ integrations, 5B+ orders processed, and $8.1B in GMV flowing through the platform at 99.9% uptime. Customers include Borosil, Relaxo, Swiss Military, and Kimirica, across North America, Europe, MENA, and Southeast Asia. We are backed by IndiaMART, and we are still building fast.

Roles and Responsibilities

● Manage the end-to-end onboarding journey for new clients.

● Understand customer business requirements and configure the platform accordingly.

● Conduct product demonstrations, onboarding sessions(configurations, integrations etc), and user training.

● Guide clients through implementation and ensure timely go-live.

● Resolve client queries and coordinate with the Internal teams whenever required.

● Build strong relationships with clients and ensure a positive onboarding experience.

● Track onboarding milestones and maintain accurate implementation documentation.

● Identify process improvements and share client feedback with internal teams.

● Ensure customers are confident using the platform before transitioning them to the Customer Success team.

● Travel across India as and when required for implementation and client meetings.

Preferred Qualifications

● Bachelor's degree in Business, Engineering, IT, or a related discipline. ● Prior experience with SaaS products, ERP, OMS, WMS, or eCommerce platforms will be an added advantage.

● Knowledge of marketplaces such as Amazon, Flipkart, Myntra, Shopify, or similar ecosystems is a plus.

Senior Customer Onboarding Specialist

Location: Coimbatore

Employment Type: Full Time

Work Shift: US working hours - Mandatory

Job Description

RunLoyal is looking for an experienced and customer-focused Senior Customer Onboarding Specialist to lead the onboarding of new customers onto the RunLoyal platform. This is a senior, high-autonomy role responsible for owning the customer relationship after the sales handoff - evaluating fit against RunLoyal's Ideal Customer Profile (ICP), gathering business requirements, and translating them into a fully configured, validated portal. You will work closely with Development, Infrastructure, QA, and Support teams to ensure customers are set up correctly, while also mentoring junior onboarding team members and supporting Customer Success operations.

Key Responsibilities

• Serve as the primary point of contact for customers immediately after sales handoff through onboarding completion.
• Evaluate incoming customers against RunLoyal's Ideal Customer Profile (ICP) to confirm platform fit.
• Gather and document detailed business requirements through customer calls, discovery sessions, and follow-ups.
• Assess whether RunLoyal's platform can meet each customer's specific business needs, flagging gaps or limitations early.
• Translate requirements into a portal build plan and configuration workbook.
• Build and configure customer portals - services, pricing, staff roles, and booking workflows - based on documented requirements.
• Lead data migration efforts, including data cleaning, transformation, and CSV-based imports, for a smooth transition onto the platform.
• Validate completed portal configurations against requirements and run pre-go-live quality checks to catch errors before customers encounter them.
• Perform data sanity checks and spot-check migration outputs for accuracy before customer handoff.
• Own the most complex, high-value, or multi-location onboarding engagements end-to-end.
• Serve as an escalation point for onboarding-related fit, scoping, or configuration issues.
• Mentor and review the work of junior onboarding team members.
• Support Customer Success operations, including pipeline tracking, reporting, and post-go-live handoffs.
• Coordinate with Development, Infrastructure, QA, and Support teams to resolve onboarding-related issues.
• Maintain and improve onboarding documentation, templates, and internal processes.

Required Skills & Qualifications

• 3-4 years of experience in solution consulting, implementation, onboarding, or a customer-facing technical role (SaaS experience preferred).
• Strong requirements-gathering and discovery skills, with the ability to translate business needs into technical configuration.
• Sound, independent judgment on customer/ICP fit, with the ability to make and defend go/no-go calls with minimal oversight.
• Strong attention to detail with a QA mindset - able to catch configuration and data errors before they reach the customer.
• Proficiency in MS Excel / Google Sheets for configuration workbooks and data mapping.
• Excellent written and verbal communication skills, including with senior stakeholders.
• Strong organizational skills with the ability to manage multiple, high-complexity onboardings concurrently.

Preferred Qualifications

• Prior experience mentoring or reviewing the work of junior team members.
• Familiarity with the pet care services industry or other service-based SMBs.
• Familiarity with CRM or project management tools such as HubSpot, Intercom, Asana, or Notion.
• Experience working in a SaaS startup or scale-up environment.

Education

• Bachelor's degree in Engineering, Business, IT, or a related field.

Key Responsibilities – HR Operations (70%)

• Manage day-to-day HR operations, employee records, documentation, and HR databases. • Handle employee onboarding and exit formalities, including documentation, induction coordination, and clearance processes. • Maintain and update employee files, attendance, leave records, and other HR trackers. • Coordinate with employees and internal teams on HR-related queries and ensure timely resolution. • Support payroll inputs by coordinating attendance, leave, incentives, and other relevant employee data with the concerned team. • Assist in implementing and maintaining HR policies, processes, and internal guidelines. • Prepare HR reports, MIS, trackers, and dashboards as required by management. • Coordinate employee engagement activities, internal communications, and HR initiatives. • Support performance management processes, appraisal documentation, and confirmation formalities. • Ensure HR documentation and processes are accurate, organized, and maintained with confidentiality.

.Key Responsibilities – Recruitment (30%)

• Understand hiring requirements and coordinate with hiring managers to close open positions. • Source candidates through job portals, LinkedIn, referrals, databases, and other relevant channels. • Screen resumes and conduct initial telephonic/virtual screening of candidates. • Evaluate candidates based on communication skills, experience, qualifications, and role fit. • Schedule interviews and coordinate between candidates and interview panels. • Maintain recruitment trackers and provide regular updates on the hiring pipeline. • Follow up with selected candidates, manage offer-related coordination, and support joining formalities.• Build and maintain a relevant candidate pipeline for current and future STEM learning/education roles.

Job Title: HR Executive

Location: Arjan Garh, Delhi

Employment Type: Full-Time, Onsite

Pay Scale: 25k-35k

As an HR professional, you will support and manage a wide range of HR functions to ensure effective people management and compliance with laws and policies. This role includes end-to-end recruitment, onboarding, employee relations, performance support, training support, and HR administration. 

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage end-to-end recruitment: job postings, sourcing, screening resumes, interview scheduling, candidate evaluation, and offer letters. 

• Partner with managers to understand hiring needs and define job requirements. 

• Conduct candidate interviews, background checks and reference verifications. 

• Maintain accurate candidate and recruitment records.

2. Onboarding & Orientation

• Coordinate onboarding activities for new hires including orientation sessions, documentation. 

• Ensure a smooth transition for new employees into the organization. 

3. Employee Relations

• Serve as a point of contact for employee queries and concerns. 

• Assist with conflict resolution, coaching, and disciplinary processes when necessary. 

4. Performance Management

• Support performance appraisal processes and goal setting cycles. 

• Collaborate with managers on development plans and performance improvement.

5. Compensation & Benefits

• Administer benefits programs, leave policies, and payroll coordination (or with support from payroll team). 

• Assist in benefits enrollment and employee inquiries related to compensation and benefits. 

6. Training & Development

• Coordinate or support employee training, compliance training, and professional development initiatives. 

• Help identify training needs and arrange learning opportunities. 

7. Policies, Compliance & HR Administration

• Maintain and update HR policies, employee handbook, and procedures. 

• Ensure compliance with applicable labour laws and regulations. 

• Maintain HR records and handle HRIS data accurately. 

8. Other Duties

• Participate in HR projects and continuous improvement initiatives. 

• Perform additional HR tasks as required by management.

Qualifications & Skills

• Education: Bachelor’s degree in Human Resources, Business Administration, or related field. 

• Experience: Minimum 1year in HR or related role with exposure to recruitment and general HR functions. 

• Strong understanding of recruitment processes, and best HR practices. 

• Excellent communication and interpersonal skills. 

• Ability to manage confidential information.

Key Responsibilities

• Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Coordinate candidate communications and maintain recruitment databases.
• Support employee onboarding and orientation activities.
• Maintain and update employee records and HR documentation.
• Assist in organizing employee engagement initiatives, training programs, and company events.
• Prepare HR reports, presentations, and data analysis as required.
• Support payroll, attendance tracking, and leave management processes.
• Respond to employee queries and provide administrative support to the HR team.
• Ensure confidentiality of employee information and compliance with company policies.

Qualifications & Skills

• Currently pursuing or recently completed a Bachelor's/Master's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attention to detail and ability to handle confidential information.
• Basic understanding of HR principles and practices is preferred.
• Ability to work independently and as part of a team.

Learning Opportunities

• Exposure to end-to-end recruitment and talent acquisition processes.
• Experience with HR systems, policies, and employee lifecycle management.
• Participation in employee engagement and organizational development initiatives.
• Development of professional communication, analytical, and administrative skills.

Preferred Attributes

• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.

Stipend/Benefits: [UNPAID]

Working Hours: [9 TO 5]

Start Date: [IMMEDIATE]

Key Responsibilities

• Assist in the recruitment process, including posting job openings, screening resumes, and scheduling interviews.
• Coordinate candidate communications and maintain recruitment databases.
• Support employee onboarding and orientation activities.
• Maintain and update employee records and HR documentation.
• Assist in organizing employee engagement initiatives, training programs, and company events.
• Prepare HR reports, presentations, and data analysis as required.
• Support payroll, attendance tracking, and leave management processes.
• Respond to employee queries and provide administrative support to the HR team.
• Ensure confidentiality of employee information and compliance with company policies.

Qualifications & Skills

• Currently pursuing or recently completed a Bachelor's/Master's degree in Human Resources, Business Administration, Psychology, or a related field.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Attention to detail and ability to handle confidential information.
• Basic understanding of HR principles and practices is preferred.
• Ability to work independently and as part of a team.

Learning Opportunities

• Exposure to end-to-end recruitment and talent acquisition processes.
• Experience with HR systems, policies, and employee lifecycle management.
• Participation in employee engagement and organizational development initiatives.
• Development of professional communication, analytical, and administrative skills.

Preferred Attributes

• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Ability to multitask in a fast-paced environment.

Stipend/Benefits: [UNPAID]

Working Hours: [9 TO 5]

Start Date: [IMMEDIATE]

Role Purpose

The HR Officer will support end-to-end HR operations by ensuring smooth recruitment coordination, employee lifecycle management, statutory compliance, HRMS administration, and employee services while maintaining high standards of accuracy and responsiveness.

Key Responsibilities

Recruitment & Onboarding

• Coordinate recruitment activities, including interview scheduling and candidate communication.
• Manage offer generation, joining formalities, and induction coordination.
• Ensure seamless onboarding and documentation for new employees.

HR Operations

• Maintain employee records and personnel files.
• Update and manage HRMS data accurately.
• Administer attendance, leave, and employee movement records.
• Coordinate probation, confirmation, transfers, and separations.

Employee Services

• Address employee queries related to HR policies and procedures.
• Support employee engagement and welfare initiatives.
• Maintain confidentiality of employee information.

Compliance

• Maintain statutory records and documentation.
• Support labour law compliance and internal/external audits.
• Coordinate background verification and document verification.

Exit Management

• Coordinate resignation, clearance, exit interviews, and full-and-final settlement documentation.
• Ensure timely completion of exit formalities.

MIS & Reporting

• Prepare HR reports and dashboards.
• Maintain recruitment, attendance, leave, and employee data.
• Support HR metrics and analytics.

Skills Required

• MS Excel (Advanced preferred)
• HRIS / HRMS
• Basic Labour Law Knowledge
• Documentation & Record Management
• Communication Skills
• Time Management
• Attention to Detail
• Customer Service Orientation

Qualification

• Graduate with MBA/PGDM in HR.

Key Performance Indicators (KPIs)

• Joining Turnaround Time (TAT)
• Offer-to-Joining Ratio
• HR Documentation Accuracy
• Employee Query Resolution Time
• Attendance & Leave Data Accuracy
• HRMS Data Accuracy
• Statutory Compliance Score
• Recruitment Coordination Timeliness

Sisuni Technology Pvt Ltd is looking for a proactive HR & Talent Acquisition professional to build and manage our growing technology team. The HR will be responsible for end-to-end recruitment, employee onboarding, HR operations, performance management, employee engagement, and coordination of payroll and statutory compliance.

Key Responsibilities:

* Manage end-to-end recruitment for developers, QA, DevOps, UI/UX, sales and support roles.

* Source candidates through LinkedIn, Naukri, Cutshort and other recruitment channels.

* Screen CVs and conduct initial HR interviews.

* Coordinate technical interviews with the Engineering Lead.

* Prepare offer letters and manage joining formalities.

* Handle employee onboarding and maintain personnel records.

* Manage attendance, leave and HR documentation.

* Coordinate monthly payroll with the finance/CA team.

* Develop and implement HR policies and processes.

* Manage employee performance reviews and probation confirmations.

* Handle employee engagement and workplace issues.

* Coordinate statutory HR compliance and employment documentation.

* Manage resignations, notice periods and full-and-final settlements.

* Maintain a healthy company culture as Sisuni expands.

About the Role

We are looking for enthusiastic HR Interns to join our team remotely for a 3-month internship. This role is ideal for students or recent graduates who want to gain hands-on experience in Human Resources, recruitment, onboarding, and employee engagement.

Responsibilities

• Assist in the end-to-end recruitment process (job postings, screening, scheduling interviews).
• Support onboarding and offboarding activities.
• Help maintain HR records, databases, and documentation.
• Contribute to HR policies, compliance, and process improvement.
• Assist in planning employee engagement initiatives.
• Coordinate with teams to collect and organize feedback.
• Prepare reports, presentations, and HR-related documents.

Requirements

• Interest in Human Resources, Business Administration, or related fields.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Good organizational and time management abilities.
• Familiarity with MS Office/Google Workspace tools.
• Ability to work independently in a remote environment.

What You'll Gain

• Exposure to core HR functions including recruitment and employee management.
• Hands-on experience with HR processes and documentation.
• Mentorship from HR professionals.
• Completion Certificate upon successful completion.
• Letter of Recommendation based on performance.

Internship Details

• Duration: 3 months
• Location: Remote (Work from Home)
• Perks: Completion Certificate + Letter of Recommendation

About Wiffy

Wiffy.ai is a home services platform connecting leading consumer brands with skilled technicians for installation, assembly, and service. We handle the last mile so brands don't have to. We're now expanding into new service categories, building the infrastructure for how India gets things fixed, assembled, and maintained at home.

The opportunity

Wiffy is scaling fast, and the people who join us decide how well we scale. We're looking for someone to own recruitment end-to-end - from a role opening up to an offer signed - and to build the systems and pipelines that make hiring faster every quarter. You'll work directly with the founding team on who joins Wiffy, across functions from operations to category expansion to corporate roles. Recruitment is the core of this role, with real room to take on wider HR generalist ownership as the team and its people processes grow.

What you'll own

Recruitment - the core of this role:

• Own end-to-end hiring for open roles across Wiffy - sourcing, screening, interview coordination, and closing offers
• Build and run structured interview processes: scorecards, interview frameworks, and structured rounds that make evaluation consistent
• Source proactively - LinkedIn, referrals, communities, direct outreach - rather than relying on inbound applications alone
• Maintain a live pipeline and tracker for every open role, keeping hiring managers and founders updated on status
• Partner closely with founders and function heads to understand role requirements and calibrate candidate profiles quickly

HR generalist responsibilities:

• Own onboarding and offboarding - documentation, systems access, and a smooth first-week experience for new joiners
• Maintain HR policies, employee records, and compliance basics
• Support employee engagement and culture initiatives as Wiffy's team grows

Process and continuous improvement:

• Build and refine hiring SOPs and trackers as Wiffy's hiring volume grows
• Continuously improve time-to-hire and candidate experience at every stage

Who we're looking for:

• 3-5 years of experience in recruitment. 
• Startup experience is a must - comfortable with speed, ambiguity, and wearing multiple hats
• Exposure to leadership or senior-level hiring is a strong plus
• A track record of owning the full hiring funnel, not just scheduling or coordinating interviews
• Comfortable working independently as an individual contributor
• Organized and detail-oriented enough to manage multiple open roles at once without dropping the ball
• High-energy, hands-on, and thrives in a fast-moving environment

Mumbai (Andheri West) | On-site