OPERATIONS EXECUTIVE

As an Inside Sales Associate at Rimigo, you will be the primary point of contact for travellers looking to plan and book their next trip.

This is a client-facing role that requires you to be proactive, consultative, and detail-oriented - from the first conversation to the final booking confirmation and on-trip assistance.

What You’ll Do

• Speak with users who sign up or show interest on the platform
• Understand customer preferences, budgets, travel style, and trip goals
• Help customers decide destinations, itineraries, and experiences
• Convert inquiries into confirmed bookings
• Coordinate flights, hotels, activities, visas, transport, and other travel requirements
• Manage booking modifications, follow-ups, and customer communication
• Build trust and provide a high-quality travel planning experience

What We’re Looking For

• Strong sales ability
• Strong communication in Hindi and English
• Bachelor's degree in Business, Marketing, or a related field.
• 1–5 years of experience in customer experience or customer service management, preferably in the travel or hospitality industry.

Role details

• Joining - Immediate
• This is a work-from-office role, from our physical office in HSR Layout, Bangalore.

About the role

Incubyte is an AI-first software development company built on software craftsmanship, founded in 2020 and based in Ahmedabad. As Travel Desk Executive, you own end-to-end business travel so that employees and founders can travel without friction, and costs stay in check.

What you will do

Book and manage domestic and international flights, hotels, cabs and trains for a team of about 200 employees.

Plan and handle all international travel for the founders: itineraries, visas, forex, insurance, lounge access and on-ground support.

Process visa and travel-document requests, and track passport and visa validity for frequent travellers. Negotiate with airlines, hotels, travel agencies and cab vendors; maintain preferred vendor rates and corporate accounts.

Enforce the travel policy, approvals and budgets; flag overspend and find cheaper options without hurting the traveller experience.

Handle last-minute changes, cancellations, delays and emergencies, and be reachable when a founder or client trip is at risk.

Reconcile bills and invoices with Finance each month and report travel spend, savings and trends. Improve the process: set up a booking tool or request form, a travel calendar, and clear SOPs.

Nice to have

Experience supporting founders, CXOs or senior leadership travel.

Knowledge of forex, travel insurance and GST treatment of travel expenses.

Experience in an IT or startup environment with a distributed or growing team. Familiarity with expense tools and basic automation.