OPERATIONS EXECUTIVE

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

We are seeking a highly motivated and skilled Java + AWS Developer to join our backend development team. The ideal candidate will have solid experience in building scalable backend systems using Java and AWS services. You will work closely with cross-functional teams to design, develop, and maintain high-performance microservices and cloud-native applications.

Key Responsibilities:

• Develop, deploy, and maintain backend services and APIs using Java (preferably Java 8 or above) and Spring Boot
• Design and implement microservices architecture with a focus on scalability and reliability
• Leverage AWS services such as EC2, Lambda, S3, RDS, DynamoDB, API Gateway, SNS/SQS, and CloudWatch for cloud-native development
• Work with Relational and NoSQL databases (PostgreSQL, MySQL, DynamoDB)
• Implement CI/CD pipelines using tools like Jenkins, GitHub Actions, or AWS CodePipeline
• Write clean, efficient, and testable code following best practices
• Participate in code reviews, design discussions, and Agile ceremonies
• Monitor and troubleshoot applications in production using AWS CloudWatch or other logging tools
• Ensure secure, reliable, and efficient integration between services

Required Skills and Qualifications:

• 4–6 years of hands-on experience in Java development with strong knowledge of Spring Boot
• Solid understanding of RESTful APIs, Microservices, and API security
• Strong experience with AWS Cloud Services (EC2, S3, Lambda, RDS, CloudWatch, API Gateway, etc.)
• Familiarity with containerization (Docker) and orchestration tools (ECS, EKS, or Kubernetes)
• Proficient in working with SQL and NoSQL databases
• Good understanding of event-driven architecture and messaging systems (e.g., SNS, SQS, Kafka)
• Experience with version control systems like Git
• Exposure to CI/CD and DevOps practices is a plus
• Excellent communication and problem-solving skills

Preferred Qualifications:

• AWS Certification (e.g., AWS Certified Developer – Associate) is a plus
• Experience in Agile/Scrum development environments
• Knowledge of Infrastructure as Code (IaC) tools like Terraform or CloudFormation

● 1-2 years in outbound focused sales position desired; customer-oriented background

required (sales, support, customer service) in B2B preferably

● Bachelor’s degree in business, marketing, or related field

● Excellent communication and interpersonal skills

● The ability to generate leads independently.

● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach

● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision

● Knowledge of the AI industry and emerging technologies

Job Description:

• Very good Core Java programming skills, with 7+ years of experience, of which 3 - 4 in core
• development programs.
• Expertise on Agile and Build (Jenkins/GIT/Continuous Integration)
• Rich experience in software development SDLC - Requirements, Analysis,
• coding, review process, build and test.
• Fair understanding Linux fundamentals
• Solid understanding of object-oriented programming
• Good English comprehension and communication skills, both oral and written,
• Ability to write routine business correspondence, and technical notes
• Strong customer service orientation, proactive in updates/blockers

• Manpower Planning
• Sourcing as per profile requirements
• Conducting Interviews
• Creating assessment mechanisms
• Joining and onboarding of employees
• Creating the induction module
• Streamlining exit process and formalities
• Maintaining employee data
• Remaining updated with current trends, policies and benefits
• Effectively introducing and executing policies and processes
• Creating the engagement calendar
• Organizing employee engagement programs independently
• Rolling out initiatives to strengthen core values
• Grievances handling and Employee counselling
• Handling queries around compensation and benefits
• Ensuring timely updation of HRMS Software for attendance for the smooth and timely running of payroll
• Creating job descriptions
• Creating a performance review mechanism
• Staying updated with new tools and ideologies related to performance

• Masters in HR
• Min 4 years of experience
• Analytical skills understanding of HR metrics
• Keeps updated with latest trends and market knowledge
• Ability to work under pressure
• Knowledge of various labor laws like PF, ESIC, PT, Minimum wages Act, Bonus Act , Maternity Benefit Act, Delhi Shops and Establishments Act etc .

Diagnal Technologies is a fully owned subsidiary of Diagnal Inc, Hong Kong.  It’s a product company focusing on media and entertainment clients, creating Video on Demand apps for their customers. We are a team of OTT video solution specialists helping our customers build the new digital media industry in Asia Pacific and beyond. We create viable revenue generating video streaming products, enable our customers to gain business and operational insights through big data analytics and empower them to engage with their users more effectively through targeted marketing campaigns. Started its Development Center in Technopark Phase III campus and focusing on Indian and International clients.

Position: Senior Android Developer
Must have skills-Kotlin, MVVM architecture, Dependency Injection(Dagger/KOIN)

Job Description

You have:

• 1-3 years of experience of Android development in a project services or product engineering organisation
• Experience with developing highly polished consumer facing user interfaces with smooth interactivity
• Published applications on the Google Play Store
• Self motivation and ability to manage your own time to get the job done at the high international quality levels we expect
• An engineering Degree in computer science or equivalent practical experience
• A solid understanding of operating system fundamentals, application performance optimisation and backend integration

• Must have - Javascript, React JS, React Native, Typescript
• Good to have - Andriod/iOS, Express.JS, Angular, VUE, Team Lead experience/Scrum Master, Design Experience
• Working Experience on building Dashboards, UI Prototypes, Internal Tools
• Profile - Independent, Self-Organised, Problem Solver