National Accounts Manager

Responsibilities

Day to day you will:

Design and deliver product visualisations, with input from Designers, Product Owner and Engineers.

Work with the Senior UX Designers, Product Owners, and Engineers to develop customer journeys, service blueprints, story maps, task flows, wireframes, prototypes and designs that will deliver against the customer and business needs, product vision and objectives.

With our UX Researchers to conduct user research, and use the outcomes from research activities to drive design decisions and facilitate learnings across the Tribe designers, Product Owners and Engineers.

Understand and help to define personas, user journeys and service blueprints. 

Explore solutions and refine concepts going from early wireframes to high-definition designs.

Build prototypes to help validate and communicate designs.

Identify and conduct user interface experiments in collaboration with other Tribe designers and Product Owners; analyse data from real life experimentation, including user testing.

Collaborate with other designers within and across the Tribe to problem solve design challenges and maintain a level of design consistency across our digital suite.

Qualifications

1+ year in a Product Design role in a high-performing agile organisation.

Passionate about UX and Design and driven by doing the right thing for customers and end-users.

Solid knowledge of visual design principles.

Workshop planning, design, and facilitation, both in-person and remote.

Knowledge of UX research methods and the ability to plan and conduct both qualitative and quantitative research.

Communicating research insights through the creation of journey maps, personas or archetypes, service blueprints, wireframes, and prototypes.

Advocating for UX Design practices and processes.

Experience of working with design systems, and with design and prototyping tools such as Figma and Miro.

Team player with a positive attitude who genuinely cares about working as part of a team and helping others.

Knowledge of Banking, Fintech or Investment is a bonus.

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
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Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

AvatarSoft is a team of seasoned "Temenos T24 Certified" IT Professionals with over 20 years' combined experience in Financial Transformation. We are a growing company across 3 continents and 4 countries deployed in an offshore and onsite model. Our professionals have worked in major Software firms, Consultancy firms, Financial Institutions, and Credit Unions across the globe.

Avatarsoft is a rapidly evolving banking software consulting firm that renders leading edge to its clients . Avatarsoft brings profound expertise, resolute culture and provides strategical T24 / Transact transformation solutions through cutting edge services. We embrace our journey, by striving to remain the trusted and ethical business partner that delivers IT consulting to implement Temenos T24 Transact / Infinity, banking transformation projects and provides business value to our clients and etc,.

Our Locations: Canada, U.S.A, Netherlands, Mexico, India(Chennai), UAE.

This is for our Chennai Office , however work from home can be considered during pandemic or lockdowns .

• Java / JavaScript Developer Job Description (Minimum 2 years Experience in Java)
• Good in Core Java, Multithreading, J2EE, web services (REST, SOAP).
• In-depth knowledge on Java Script and object-oriented technique .
• Should be able to work independently
• Familiar on Front-end technologies like AngularJS or Node JS or Spring boot is a real Plus

Job Type: Full-time

About Company:

Working with a multitude of clients populating the FTSE and Fortune 500s, Audit Partnership is a people focused organization with a strong belief in our employees. We hire the best people to provide the best services to our clients.

APL offers profit recovery services to organizations of all sizes across a number of sectors. APL was borne out of a desire to offer an alternative from the stagnant service provision on offer in the profit recovery industry.

Every year we cover million of pounds for our clients and also work closely with them, sharing our audit findings to minimize future losses. Our dedicated and highly experienced audit teams utilize progressive & dynamic financial service solutions & industry leading technology to achieve maximum success.

We provide dynamic work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies within financial services.

Headquartered in the UK, we have expanded from a small team in 2002 to a market leading organization serving clients across the globe while keeping our clients at the heart of all decisions we make.

Job description:

We are looking for a high-potential, enthusiastic SQL Data Engineer with a strong desire to build a career in data analysis, database design and application solutions. Reporting directly to our UK based Technology team, you will provide support to our global operation in the delivery of data analysis, conversion, and application development to our core audit functions.

Duties will include assisting with data loads, using T-SQL to analyse data, front-end code changes, data housekeeping, data administration, and supporting the Data Services team as a whole.  Your contribution will grow in line with your experience and skills, becoming increasingly involved in the core service functions and client delivery.  A self-starter with a deep commitment to the highest standards of quality and customer service. We are offering a fantastic career opportunity, working for a leading international financial services organisation, serving the world’s largest organisations.

What we are looking for:

• 1-2 years of previous experience in a similar role
• Data analysis and conversion skills using Microsoft SQL Server is essential
• An understanding of relational database design and build
• Schema design, normalising data, indexing, query performance analysis
• Ability to analyse complex data to identify patterns and detect anomalies
• Assisting with ETL design and implementation projects
• Knowledge or experience in one or more of the key technologies below would be preferable:
  • Microsoft SQL Server (SQL Server Management Studio, Stored Procedure writing etc)
  • T-SQL
  • Programming languages (C#, VB, Python etc)
  • Use of Python to manipulate and import data
  •  
  • Experience of ETL/automation advantageous but not essential (SSIS/Prefect/Azure)
• A self-starter who can drive projects with minimal guidance
• Meeting stakeholders to agree system requirements
• Someone who is enthusiastic and eager to learn
• Very good command of English and excellent communication skills

Perks & Benefits:

• A fantastic work life balance
• Competitive compensation and benefits
• Exposure of working with Fortune 500 organization
• Expert guidance and nurture from global leaders
• Opportunities for career and personal advancement with our continued global growth strategy
• Industry leading training programs
• A working environment that is exciting, fun and engaging

• Driving team coordination, team building, team alignment and team productivity in all domains including dev, design, content, delivery & support
• Keeping an overall eye on progress of every aspect of the product to steer in the right direction
• Suggesting and improving product solution over time based on user insight, competitive landscape
• Developing and enhancing product management systems in all aspects
• Carrying a result oriented and business focused attitude
• Ensuring all features, deliverables and user requirements to be fulfilled as per business needs
• Taking ownership of the product and its way forward as per the product vision and roadmap

Desired Candidate Profile

• Deep Tech Understanding, Tech Product Handling Skills
• Ability to Integrate Development, Testing, Content, Design, User Tracking and Support into a seamless product growth process
• Product Roadmap & User Management Skills
• Data Crunching Skills, User Analytics, User Engagement Tracking & a User Centric Growth Approach
• Great Communication Skills in all formats, Documentation and Coordination Capabilities
• Sincerity & Dynamism for Problem Solving & taking proactive product responsibilities
• Grip and Focus on Testing, Stability & Performance of Apps
• Love for building awesome tech products for universal reach and scale