About Genius Placement Services
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Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
- Analyse client’s financial status (e.g., income, expenses and liabilities)
- Examine and suggest financial opportunities (e.g., insurance plans, investment strategies)
- Develop sound financial plan and budgets for clients according to their changing needs.
- Help clients implement their plans and carry out transactions.
- Present and sell suitable financial products and services.
- Build strong relationships to retain existing clients.
- Maintain updated knowledge of regulations, practices and financial products.
- Ability to do gap analysis and designing counter action plan (if needed)
- Periodic review with the client on his report as per set plan
- Portfolio rebalancing
- Interacts with Business Process Experts / Owners & Users community to collect business requirements
- Should have a minimum of 5+ years of experience in Implementation of different Kinaxis RapidResponse modules like Supply Planning, Forecasting and Demand Planning, ATP, Aggregate Supply Planning, Capacity Planning, Attribute Based Planning, Sales & Operations Planning
· Utilize various sourcing methods such as job boards, social media, networking, referrals, and other creative means to identify and attract potential candidates for non-IT roles.
· Conduct initial screenings and interviews to assess candidates' skills, qualifications, and cultural fit for the organization.
· Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.
· Evaluate candidates' suitability for the position based on their experience, qualifications, and alignment with the company's values and culture.
· Maintain positive relationships with candidates, keeping them informed throughout the hiring process and providing timely feedback.
· Utilize applicant tracking systems (ATS) or other tools to manage candidate data and maintain accurate records of the recruitment process.
· Extend job offers to successful candidates and facilitate the onboarding process for new hires.
· Stay updated on industry trends, job market conditions, and recruitment best practices to enhance sourcing strategies and candidate selection.
· Collaborate with hiring managers and HR teams to understand the requirements and specifications of non-IT positions and develop effective recruitment strategies.
· Ensure all hiring practices comply with relevant employment laws and regulations.
Job description
- Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
- Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
- Hands-on experience with Windows 10/11 operating system environments
- Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
- Ability to perform remote troubleshooting and provide clear instructions.
- Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
- Excellent problem-solving and multitasking skills
- Address user tickets regarding hardware, software, and networking L1, etc.
- Manage and maintain IT asset inventory and documentation.
Desired Skills and Experience -
- Strong knowledge of Microsoft Windows desktop operating systems.
- Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
- Strong knowledge of the Microsoft Office suite.
- Working knowledge of TCP/IP protocol stack, and Wi-Fi.
- Working knowledge of supporting pcs in a domain environment.
- Working knowledge of Office 365 cloud application suite
- Working knowledge of desktop imaging, application deployment, and hard drive encryption
Focusing on the ever-growing demand in the food industry, our client acts as a neighbourhood artisan bakery at a national scale. The main concept here is to provide freshly baked, high-on-quality, authentic European bakery products and breads. Their products include sourdough loaves, artisan breads, croissants & rolls, freshly baked cookies, cakes, premixes etc.
Headquartered in Mumbai, our client was co-founded in 2013 by a husband and wife duo, one of whom is an IIM-Ahmedabad graduate and the other is an internationally trained baker.
Starting with 4 bakers in 2013 and growing over time, today, our client prepares more than 10,000 loaves of bread a day and their creations are shared with all of India.
As a Performance Marketing Manager, you will be responsible for generating revenue in the D2C vertical as per the company’s business plan.
What you will do:
- Creating and implementing successful campaign strategies for performance marketing on FB/Insta/ Google, etc
- Developing a team under them to help with analytics and execution of digital campaigns
- Designing and running marketing campaigns on these portals and report its ROI with analytics
- Developing and managing digital prospecting and remarketing campaigns
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, opmization for key traffic KPIs via paid, organic & own media channels
- Monitoring web analytics dashboards and key reporting tools, pointing out key areas of importance
- Driving the collection and understanding of customer engagement data to identify conversion optimization opportunities
- Using a process of testing to prove hypotheses and recommending performance optimizations
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
- Helping support weekly and monthly reporting of channel metrics, goals, and other KPIs
Desired Candidate Profile
What you need to have:- In depth knowledge of how to run successful digital campaigns including the quality of content creation
- Ability to run specific campaigns for top of funnel customers and different campaigns for retargeting boom of funnel customers
- Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience
- Possess excellent analytical skills and leverage data, metric, analytics and consumer behavior trends to drive actionable insights & recommendations
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
Technical Competency |
Ideal Hiring Competencies |
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
Six Sigma BB |
BB Certified |
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
Behavioral Competency |
Ideal Hiring Competencies |
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
Influence |
Adapts rationale to influence others |
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
Conflict Management |
Preventing, managing and/or resolving conflicts |
Skills: SFDC developer, classic, lightening, Apex, VF
Notice period : 60days
After shortlisting will schedule interview
1st round: Zoom( 1pm -5pm)
SFDC- Pune
5-8yrs-20lpa
8-10yrs-25lpa