Microsoft Dynamics CRM Business Analyst

Required Skills & Qualifications

• 15+ years of Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.
• Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).
• Good client-facing, negotiation, and communication skills.

Responsibilities:

• Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.
• Identify opportunities for automation and process optimization within ERP operations.

Carsome’s Data Department is on the lookout for a Data Scientist/Data Science Lead who has a strong passion in building data powered products.

Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform. 

You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.

Job Descriptions

• Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
• Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing. 
• Identify, prioritize, and design testing opportunities that will inform algorithm enhancements. 
• Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
• Unlock insights by analyzing large amounts of complex website traffic and transactional data. 
• Implement analytical models into production by collaborating with data analytics engineers.

Technical Requirements

• Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
• Machine Learning / Data Science Certification

Experience & Education 

• Bachelor’s in Engineering / Master’s in Data Science  / Postgraduate Certificate in Data Science. 

We are looking for a highly skilled Salesforce Principal Consultant to make our team even stronger with his/her leadership skills. The ideal candidate must be fluent in English. A solid experience in an agile development environment is essential. If you are an innovative, passionate, hands-on problem-solver who is prepared to think out of the box, hands-on with coding, and be challenged, this is perfect for you.

Responsibilities

● Demonstrate thought leadership in Salesforce CRM and Platform innovations and practices.

● Ability to provide technical governance across Salesforce Platform solutions.

● Assess and improve the efficiency and effectiveness of the Salesforce application solutions to ensure user requirements and to meet the business objectives in a timely and cost-effective manner.

● Identify & highlight different risks involved and work on mitigation plans.

● Mentoring team members to bring them up to speed.

● Drive and build a culture of learning throughout the team and improve core Salesforce expertise and come up with innovation and reusable components.

● Lead and guide the team during various phases of the project including (but not limited to) design, coding, unit testing to deployment. ● Act as a bridge between the development team and the customer.

● Provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions.

● Participate in all phases of the software development lifecycle, including discovery, analysis, requirements definition, solution design, configuration, code development, testing, peer code review, deployment, and support.

● Maintain a proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet goals successfully.

● Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment.

● Interact directly with managers and teams as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications, and interactions with internal Salesforce instances.

● Ability to lead stakeholders across the organization at all levels to consensus in asserting an architecture that aligns the business objectives.

Tech Skills Checklist

● 8+ years of Salesforce experience.

● At least 4+ years of experience leading a technical team or in a senior role taking technical ownership.

● Must have Hands-on experience on multiple Salesforce cloud offerings, like Sales, Service, Communities, etc.

● Extensive development experience with Salesforce development technologies; Salesforce, Apex, Data modeling, Workflow, SOQL, SOSL Approval process, and Security using Roles/Profiles/Sharing Settings.

● Strong problem-solving skills with the ability to work on multiple assignments in a fast-paced and rapidly changing work environment.

● In-depth knowledge of JavaScript, REST API, SOAP API, XML, UML, Ajax, JSON, HTML/CSS.

● Experience in query and code optimization to improve the performance of applications.

● Experience in Release Management and Continuous Integration Methodologies.

● Experience in the Implementation of Various Tools for Code Reviews, Version Control and Deployment.

● Collaborating with the QA team to define test cases and metrics, and resolve questions about test results.

● Proven experience in building POC’s, demos, and participating in requirement gathering sessions OR pre-sales meetings with prospective customers.

● Experience with Agile software development methodologies. Soft

Skills Checklist

● Excellent verbal and written communication skills. The ability to communicate complex issues in a concise easy-to-follow manner is essential.

● Should have Exceptional Leadership Skills.

● Holding Strong Work Ethics.

● Self-motivated to learn new applications and domains, and love challenging yourself to constantly raise the bar.

● Strong analytical and problem-solving skills, Ability to diagnose and troubleshoot problems quickly.

● Ability to take full ownership of tasks and projects.

● Team player with excellent interpersonal skills.

● Possess a Can-Do attitude to overcome challenges.

● Should have proactive time management skills.

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

ears of Exp: 3-6+ Years 
Skills: Scala, Python, Hive, Airflow, Spark

Languages: Java, Python, Shell Scripting

GCP: BigTable, DataProc,  BigQuery, GCS, Pubsub

OR
AWS: Athena, Glue, EMR, S3, Redshift

MongoDB, MySQL, Kafka

Platforms: Cloudera / Hortonworks
AdTech domain experience is a plus.
Job Type - Full Time 

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.