
“Share Happiness Serve Happiness”
JOB DESCRIPTION –MICE EXECUTIVE
Job Code Grade
Reports to
: MICE (Meetings, Incentives, Conferences, and Events) Executive : G-3 “A”
Department
: Managing Director / CEO
JOB OVERVIEW
We are seeking a dynamic and detail-oriented MICE Executive to plan, coordinate, and manage corporate and group events for our restaurant chain. The ideal candidate will have 2-3 years of experience in event management, hospitality, or a related field, with strong organizational and communication skills to deliver exceptional experiences for our clients.
Key Responsibilities
Event Planning & Coordination:
o Plan and execute MICE events, including meetings, corporate gatherings, incentives, and conferences in collaboration with clients and restaurant teams.
o Ensure seamless coordination of food and beverage services, seating arrangements, and venue setup.
Client Engagement:
o Act as the primary point of contact for clients to understand event requirements and tailor services accordingly.
o Build and maintain strong relationships with corporate clients and partners.
Vendor & Stakeholder Management:
o Collaborate with internal teams and external vendors for event logistics, including decor, equipment, and entertainment.
o Negotiate contracts and manage budgets effectively.
Sales Support:
o Work closely with the sales and marketing teams to drive MICE-related business. o Provide creative input for marketing materials and promotions targeted at MICE clientele.
Quality Assurance:
o Oversee event execution to ensure adherence to quality standards and guest satisfaction. o Handle last-minute changes or challenges efficiently while maintaining professionalism.
Reporting & Documentation:
o Maintain detailed records of events, client preferences, and feedback to improve future offerings.
o Prepare post-event reports, including financial performance and client feedback summaries.
Qualifications
Experience: 2-3 years of experience in event management, hospitality, or a similar role (restaurant experience is a plus).
Education: Bachelor's degree in Hospitality, Event Management, or related fields preferred.
Skills:
o Strong organizational and time management skills. o Excellent verbal and written communication. o Proficiency in MS Office; familiarity with event management software is an advantage. o Ability to multitask and work in a fast-paced environment.
: Marketing

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- Please share links to your Github repo, Code competitions
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- Create a friendly environment to facilitate high member satisfaction
- Be thoughtful while interacting with members.
- Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles.
- Seek out information about the business and personal objectives of tenant organizations and their individual members.
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- Oversee new member onboarding and member moves out of the space
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- Build a quarterly calendar of coworking events that engages all stakeholders:
- Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
- Future members: Lead generation and sales-related events
- Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.
- Manage to the allotted budget
- Present our community professionally
- With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup
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- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing
- Conduct tours for prospective members
- Contact the local press and community leaders to generate interest in COWERKZ.
- Maintain a positive relationship with key vendors and our landlord
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- Manage all centre operations to the satisfaction of members
- Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers
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- Utilize a variety of coworking software applications manage the space and membership
- Make recommendations to the owners about new features or perks that will entice members
- Submit maintenance tickets for repairs to the facility and key equipment
- Ensure cleaning is conducted to spec
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- Ensuring member data is updated and is current in the cowork platform
- Ensuring lead data is updated in the CRM platform
- Ensuring Community Data is being updated in the events database
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- 2 years experience with increasing responsibility in either a sales or customer service role
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- Demonstrated project management skills
- Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on.
- Experience with written content generation in a business environment and basic graphic design skills are a plus
- Interest in working independently with only occasional interactions with the owners
- Fluent in English. Ability to speak additional language is a plus.
- A high level ethics, empathy and dependability
Qualifications
- Bachelor's degree or equivalent








