Medical affairs specialist

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Provide creative ideas and designing using Adobe Photoshop, Canva, Illustrator, Video Editing, Adobe Flash /Make effective graphics as per company's requirements 

Developing unique and attractive content to promote our products/services

Writing, reviewing and editing creative copy

Responsibilities

● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,

scalable & are of high quality.

● Build and/or operate platforms that are highly available, elastic, scalable, operable and

observable.

● Build/Adapt and implement tools that empower the TI AI engineering teams to

self-manage the infrastructure and services owned by them.

● You will identify, articulate, and lead various long-term tech vision, strategies,

cross-cutting initiatives and architecture redesigns.

● Design systems and make decisions that will keep pace with the rapid growth of TI AI.

● Document your work and decision-making processes, and lead presentations and

discussions in a way that is easy for others to understand.

● Available for on-call during emergencies to handle and resolve problems in a quick and

efficient manner.

Requirements

● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and

Kubernetes or similar infrastructure platforms. (preferably AWS)

● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test

everything, proactive monitoring etc).

● Experience in building and operating distributed systems.

● Understanding of operating systems, virtualization, containerization and networks

preferable

● Hands-on coding on any of the languages like Python or GoLang.

● Familiarity with software engineering practices including unit testing, code reviews, and

design documentation.

● Strong debugging and problem-solving skills Curiosity about how things work and love to

share that knowledge with others.

Benefits :

● Work with a world class team working on a very forward looking problem

● Competitive Pay

● Flat hierarchy

● Health insurance for the family

• Ensure successful implementation of the new merchant with the goal to increase the number of company Digital ambassadors within the industry.
• Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
• Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
• Configure the Product suite contracted by the merchant.
• Provide training to a select group of the merchant’s staff.
• Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
• Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
• Analyze and produce statistics and management reports for the leadership team

Education, skills, and experience

• Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.).
• Excellent communication skills whereby fluent English (written and oral) is a must.
• Coordination of end-to-end technical implementation of e-commerce payment products
• Expertise in credit card and international alternative payment solutions
• Expertise in PCI compliance and latest card schemes mandates
• Ability to manage simultaneously multiple projects and client relationships
• Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
• Strong SQL knowledge
• Former experience in programming tools, including .NET and Java

Requirements 

•  3-5 years of experience working on Python Environment

•  Knowledge on software development methodologies and being able to work on projects individually or as part of a team. Should be able to work with AGILE methodology
•  Knowledge of relational databases, version control tools and other development tools
•  Understanding of the threading limitations of Python, and multi-process architecture
•  Understanding of accessibility and security compliance
•  Strong interest in learning new skills/technologies and curiosity to explore various Technologies.

•  Should have strong analytical skills
•  Good communication
•  Able to integrate multiple data sources and databases into one system
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

Must Required Skills:

• Python 2/3
•  should have worked on one or more major Python web frameworks like Django.
• Worked with APIs development, integration of third-party APIs
• Working knowledge of MySQL databases integration with Python Environment.

Role Description:

As a QA Engineer for all applications at Radiusagent (both web and mobile), you will conduct comprehensive black box QA testing. You will help engineers and customer service representatives triage difficult bugs, build reproducible test cases and investigate complex issues

Responsibilities

• Independently utilize innovative test methodologies to develop test plans and test strategies.

• You will help design, develop and execute automation scripts. (Appium/Selenium) and extend the automation library and framework.

• You will be working on Selenium/Appium.

• You will be involved in DB testing ( SQL)

• You will work efficiently in a multi-project agile environment

• You will be working on performance, security and scalability testing

• You will be working on troubleshooting apps using analytics data, crash reports, and user error reports.

About the Backend Developer

We are looking at a diligent, driven, passionate person for our efforts on engagement and retention of our customers (schools) in a high growth environment. Backend Developer will be the face of the organisation for the schools that are using the platform on a day to day basis. The Developer will interact with the schools via the chat support and email requests and resolve any issues that the schools might be facing in using the platform or extend any support they might be needing to use the platform to its fullest.

• As a Backend Developer, you will play a major role in, developing and deploying high-quality web platforms. In this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.   
  
  Preferred Qualifications/Skills
  
  * Frameworks & Technologies: Node.js
  * Database: PostgreSQL, SQL
  * Tools: Git basics, Scripting basics
  * Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills 
  * Excellent written and oral communication skills
  * Great interpersonal skills
  
  About Toddle:  ( http://www.toddleapp.com/" target="_blank">www.toddleapp.com ) 

We are looking for strong tech leaders to drive the platform and product to the next level. We are looking for seasoned technical leaders from .NET background with experience in building cloud-based web applications and products. The role involves understanding business requirements, customer problems, architecting the appropriate solutions that are secure, scalable, high performing and testable.

Requirements: 

• Passion for building and delivering great software with a strong sense of ownership, while working closely with juniorteam members.
• 6+ years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Experience of architecting and designing web applications and services
• Experience in building applications on .NET Core, is a great plus
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Exposure to New Relic or similar tools to optimize web application performance
• Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records
• Good to have experience in building workflow engine from scratch.
• Understanding and experience of working with Product Management, Design and DevOps teams.