Medical affairs specialist

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Do you thrive on working with cutting-edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast-growing, start-up FinTech environment while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem-solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the design and development of the core UI, working directly with the Product team on realizing their needs and translating it into the product.

• You will be involved in developing user-facing features using React.js, building reusable components and front-end libraries for future use, and translating designs and wireframes into high-quality code

• You will participate in the overall design and architecture of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines

• You will help in optimizing components for maximum performance across a vast array of web-capable devices and browsers

• You will adhere to the best practices of the Agile & TDD

• You will collaborate with the rest of the engineering team to design, prioritize and launch new features.

• You will take ownership for organizing code and maintain its integrity at all points in time.

• You will be responsible for understanding and implementing security and data protection best practices

• Guide and mentor to the team and help them grow in a professional and personal capacity

• You will bring in a passion for technology and hunger to learn

You Have

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of JavaScript frameworks and browser

• Experience with popular Rearect.js workflows (such as Flux or Redux)

• Experience with utility libraries (e.g., Immutable.js, Lodash, Underscore)

• Familiarity with RESTful APIs

• Knowledge of modern authentication and authorization mechanisms such as Oauth2.0 and SAML2.0 and exchange of claims using JWT tokens

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Good understanding of browser JavaScript engines and its compatibility issues

• A knack for benchmarking and optimization

• Familiarity with CI/CD tools and technologies

Good to Have

• Knowledge of isomorphic React is a plus

• Knowledge or experience of back-end languages and technologies

• Prior experience in developing code on large scale distributed systems and knowledge of cloud deployments on AWS/Azure

• Prior experience working in a fast-paced start-up environment.

Your Background

• At least 2 - 4 years of hands-on development experience

• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.

• Breakthrough Simplicity - An innovative approach to making everything simpler

• Diving Deep -Technique used to arrive at a solution-based approach to problem-solving and idea creation

• Drive for Results - Focus on end result of any task

• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.

• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real-time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis, and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4, and Foosball breaks, and a stocked kitchen. We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!

Your Responsibilities :

Role: Technical Lead

Location: Mumbai/Kolkata

Years of Experience - 9 to 15 years

Qualifications:

• Required person as .net core, team Management,Good communication,Plus Rest API,AWS Lambda,mySql
• AWS API Gateway .
• Bachelor’s degree preferably in Computer Science, Computer Engineering or related field.
• 9 to 12 yrs years’ experience in technology related roles including relevant work as technical architect.
• Experience working with latest software technologies (.Net core 3.1+, MVC/WCF/Web API, cloud hosted (AWS) , mobile ready software products (Angular 6+/React.js)
• Experience in AWS cloud.
• Experience working with GIT/TFS, CI/CD setups, Application Monitoring, Logging and Analysis tools
• Experience working with Service Oriented Architecture
• Experience working in an Agile-SCRUM environment using tools like Jira or equivalent
• Experience working with international customers (US and UK preferable)
• Experience in customer interaction and ability to present solutions and consult clients on technology solutions.
• Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership.
• Proven strong relationship-building and communication skills with team members and business users. Ability to coach and mentor internal teams and customers.
• Highly motivated with excellent verbal and written communication, presentation, facilitation, negotiation and problem solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Willingness and ability to work flexible hours and with minimal supervision.  
• Willingness and ability to travel domestic and occasional international across US and Europe.
• Proficient using standard software, such as MS Office applications, Google Apps, and communication and diagramming/presentation tools.

Qualification & Experience:

• Bachelor of Engineering, preferably in Computer Science/or related fields or Masters, from a premier college
• 2 to 6 years overall software development experience
• Proven hands-on Software Development experience
• Ability to work with an agile mindset
• Having a polyglot mindset to think beyond one programming language/framework to choose the right tech stack for the right problem and exhibit learnability to pick up new technologies
• Proven working experience in Java development/Python development with reasonable exposure to Python/Java respectively or willingness to learn Python/Java
• Hands on experience in designing and developing applications using Java EE platforms/Python Frameworks
• Object Oriented analysis and design using common design patterns
• Good Understanding of Data Structures & Algorithms
• Hands on multi-threading
• Experience in the Relational Databases, SQL and ORM technologies (e.g. JDBC, JPA2, Hibernate, Django ORM)
• Experience with test-driven development

Role Description:

• Design, build, and maintain applications using Node.JS
• Hands-on working on various Azure PAAS services.
• Good problem solving abilities along with strong understanding of Data structures, various design patterns & algorithms.
• Enhance existing services and applications to increase availability, reliability, and scalability in a microservices environment
• Work across the engineering team to build new features and services at scale
• Improve engineering tooling, process, and standards to enable faster, more consistent, more reliable, and highly repeatable application delivery
• Remain engaged with latest technology trends and understand operational challenges to continually evolve application delivery processes and platform components
• Support platform technology decisions based on performance metrics and operational SLAs
• Provide guidance and best practices around security for applications and platform infrastructure

Qualifications:

• 3+ years software development experience using Node.JS
• Must have experience & understanding of working on Azure PAAS services.
• Strong understanding of Azure PAAS services like Services, Service Bus, etc.
• Exposure/understanding of JavaScript frameworks like Angular.JS/React.JS is added advantage.
• Experience with database and cloud technologies
• Understand the benefits of microservices, but also understand the challenges they bring and current trends on how to address those challenges
• Strong written and verbal communication skills
• BS degree in Computer Science or equivalent, Master’s degree preferred.