Game Tester

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Position: Buyer/ Buying Manager - Apparel Retail Brand

Experience: 2-10 year in apparel retail brand

Salary: Negotiable

Location: Gurgaon

Industry: Fashion/ Retail

The Manager – Buying will be responsible for planning, selecting, and managing product ranges that align with the business objectives. The role requires a strong commercial acumen and an eye for market trends to deliver a compelling product offering that drives sales, maximizes profitability, and meets customer expectations

Key Deliverables (Essential Functions & Responsibilities of the Job):

·        Formulate quarterly product plans in alignment with business goals.

·        Prepare and present range selections to secure sign-off with the Head.

·        Manage product bookings to support launch plans and respond to in-season variables.

·        Conduct in-depth analysis to inform and support buying decisions.

·        Monitor and respond to sales performance; adjust production plans in coordination with suppliers.

·        Set and review targets for sales, margins, stock levels, and availability.

·        Participate in operating plan reviews and identify key learnings.

·        Oversee catalogue planning, markdown strategies, and IRP completion.

·        Ensure timely alignment between production flows and business commitments.

·        Coordinate with suppliers to manage MSI capacity and production timelines.

·        Provide necessary information to support retail layout planning.

·        Contribute to the development of effective pricing strategies.

·        Stay updated on competitor product offerings and market trends.

·        Plan and optimize catalogue assortments, especially tailored to specific store clusters or geographies.

·        Support implementation of new systems, tools, and process improvements.

Key Requirement:

·        Ownership of department operating plan.

·        Selection and curation of products from the global catalogue, ensuring alignment with trends, volume drivers, and key focus areas.

·        Develop local product lines to address market gaps and margin opportunities.

·        Strategize product flow and phasing to align with commercial calendar.

·        Ensure product delivery adheres to the buying plan and critical path.

·        Manage catalogue planning and execution.

·        Develop faster-turnaround products for in-season responsiveness.

·        Create value fashion lines suited for Tier 2 markets.

·        Collaborate with VM and Marketing to showcase seasonal looks and trends effectively.

·        Drive product visibility and performance during peak trading periods, such as gifting seasons.

Mail updated resume with current salary:

Email: etalenthire[at]gmail[dot]com

Satish: 88 O2 74 97 43

Job Summary:

We are seeking a detail-oriented and articulate Technical Writer to create high-quality documentation that simplifies complex technical information for a wide range of audiences. You will collaborate with developers, engineers, and product managers to produce user manuals, API documentation, online help guides, and training materials.

Key Responsibilities:

• Develop and maintain user manuals, installation guides, API documentation, and FAQs.
• Collaborate with subject matter experts (SMEs) to gather technical information.
• Translate complex concepts into clear, concise, and user-friendly content.
• Create diagrams, flowcharts, and visuals to support documentation.
• Review and edit content created by other team members for clarity and consistency.
• Maintain documentation repositories and version control using tools like Git or Confluence.
• Ensure documentation complies with company standards and style guides.

Required Skills & Qualifications:

• Proven experience in technical writing, preferably in software or IT domains.
• Excellent written and verbal communication skills.
• Ability to grasp complex technical concepts quickly.
• Familiarity with documentation tools such as MadCap Flare, RoboHelp, or Markdown editors.
• Basic understanding of software development life cycle (SDLC).
• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field.

Preferred Qualifications:

• Experience with Agile methodologies.
• Knowledge of HTML, CSS, or scripting languages.
• Exposure to API documentation tools like Swagger or Postman.

About UpSolve:

UpSolve is a cutting-edge AI company specializing in providing sophisticated solutions for business decision-making. Our AI solutions cover a wide spectrum, including Video, Image, and Text analysis, empowering businesses to make quicker and more precise choices.

Role Description:

We are seeking highly motivated Hybrid App Developers to join our dynamic team in Mumbai. As an App Developer, you will play a crucial role in developing top-notch applications for both iOS and Android platforms. Your expertise will be essential in delivering high-quality, user-friendly applications that align with our company's mission and vision.

Key Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deploy hybrid applications for iOS and Android platforms.
• Implement user-friendly interfaces and engaging user experiences using application development frameworks and programming language.
• Ensure application performance, responsiveness, and efficiency across various devices.
• Work on UX/UI designs and translate design concepts into functional app interfaces.
• Conduct thorough code reviews, identify bugs, and implement solutions to maintain code quality.
• Stay updated with the latest industry trends, technologies, and best practices in hybrid app development.

Qualifications:

• Minimum 1.5 years of hands-on experience in hybrid app development.
• Strong understanding of mobile app architecture and UI components.
• Familiarity with RESTful APIs and integration of third-party libraries.
• Ability to work collaboratively in a fast-paced environment, with excellent communication skills.
• A portfolio of previous app projects demonstrating your expertise and creativity.
• Bachelor's degree in Computer Science or related field is preferred.

We are seeking a talented and creative UI/UX Designer with strong graphic design skills to join our team.

As a UI/UX Designer, you will play a crucial role in creating intuitive and visually appealing user interfaces for our digital products.

Additionally, you will be responsible for creating eye-catching social media posters and other graphic designs to enhance our brand presence.

# Excellent knowledge of accounting regulations and procedures

# Good knowledge of GST, TDS and banking

# Hands-on experience with accounting software

# Advanced MS Excel skills including Vlookups and pivot tables

# Experience with general ledger functions

# Strong attention to detail and good analytical skills