Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
Our client :-
Our client is Google partner in advertising and a premier Insight-driven Marketing platform. As a managed buying solution provider, they work with leading digital-first brands in India and are expanding our footprint globally, particularly focused on fast growing app-first start-ups driving their next level of scale via programmatic media. For many of its clients, programmatic marketing has emerged amongst their top three growth marketing channels alongside Google Ads and Facebook.
Responsibilities :-
- Develop integrated digital media strategies
- Prepare and deliver presentations
- Coordinate the implementation of digital media plans
- Create and manage digital campaign budgets
- Negotiate and purchase digital advertising space
- Collaborate with internal stakeholders to deliver fully integrated campaigns
- Track digital campaign performance
- Analyze campaign metrics, prepare performance reports, and provide recommendations
- Monitor market trends and identify new digital opportunities
Requirements :-
- Bachelor's degree in communication, marketing, or advertising
- At least 4 years of digital marketing experience.
- Experience with campaign management and ad serving technology, including Google Analytics.
- Deep knowledge of paid search, display advertising, and social media advertising.
- Strong communication and presentation skills.
- Analytical thinking and problem-solving abilities.
- Organizational and time management skills.
- Highly passionate, collaborative, outgoing, creative media leader and thinker
- Excellent communication/presentation/client management skills
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Proficiency in Oops Concepts and C# (Professional)
ASP.NET MVC | ASP.NET Core | EF Core | MVC applications (Advanced)
Entity Framework | ADO.NET (Moderate)
Proficient knowledge in MSSQL | PostgreSQL | Oracle | LINQ | Couch base (Moderate)
Database design including indexes and data integrity
Dependency injection , IoC containers using: Autofac , Handlers,
Understanding of HTML, JS, and CSS
Client side framework jQuery | Typescript| Angular 3.*+ (Moderate)
Knowledge in micro services architecture using service brokers would be an added advantage
Knowledge of cybersecurity aspects on application development would be added advantage
Should be able to identify application performance bottleneck and solve / recommend solutions
Develop, perform unit testing
Working knowledge on source control GIT Lab
Project management using JIRA
We are hiring a Frontend Developer for Dehradun Location.
Exp- 1.5-4 years
Requirements:
- Work experience on AngularJs, Javascript & React Js.
- Good working knowledge of Frontend Development.
- Good Communication Skills.
- Problem-solving skills.
- Good working knowledge of Fronted Development Skills.
- Understanding of cloud computing platforms will be an added advantage.
Executive – Customer Success (for a leading SaaS Product)
About Sulekha.com
Sulekha is one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a powerful need fulfillment and monetization platform that generates qualified, parameterized leads to local service SMBs every day in 40 cities. Sulekha’s unique, scalable digital platform, stapled to an expanding digital-mobile-local opportunity, has positioned it to serve in 24,000+ location-categories for purchase-oriented users (24+ M user needs p.a.) and growth-oriented businesses (2+ M active local businesses).
About Pro-Manage
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others. Pro-Manage is a Sulekha brand initiative.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: Indian Oil, Shriram Finance, Apollo Pharmacy, Naturals, Sterling Resorts, Muthoot Finance, Aadhaar Housing Finance, Shriram Transport Finance, City Union Bank, O2 Spa, Page 3 Salons, Urban Nomads, CADD Centre and more.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of India’s largest digital business and consumer brands that has transformed local services ecosystem through a AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the most well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations
We are looking for an executive to help a portion of the 65,000+ customers of Sulekha achieve tangible business outcomes. He/she will closely work with paid customers of Sulekha to achieve the desired goals of Sulekha. This portfolio will be managed by the Pro-Manage SME product of Sulekha.
Pro-Manage Boost operations
a. Profile Enrichment of existing and new customers of Sulekha who want to enhance their presence in Google, Bing, Facebook and others as we add on, by working on their profile content.
b. Deliver on KYC and 8 vectors of digital presence that include posts, photos, videos directions, keywords to enhance the value of customers trying the Sulekha Pro-Manage Boost product
c. Email, Phone call and WhatsApp engagement with customers to obtain content and optimize the Google listings & on other platforms.
d. Closely work with cross functional teams including central design team, central keyword research team and marketing teams to deliver value.
e. Pro-mange Dashboard Training supporting the customer to understand the dashboard.
f. Performance Management for the customers, analyzing the profile performance sharing the reports and insights with the customers and recommend changes to enhance the profile.
Education, Professional and Personal Attributes
· B.Tech/BE/B.Sc. graduation is preferred
· Excellent communication skills, with good knowledge in Hindi and 1 regional language. This is mandatory to help with category expertise
· Good analytical knowledge including working knowledge of all Microsoft tools and awareness of digital advertising tools like Google, Facebook is preferred
· Min. 1 year of experience in digital marketing including interacting with customers will be preferred
· Should possess an innate love of data and ability to see new patterns that impact business
· Positive, initiative driven and passionate about digital marketing
· Result oriented, entrepreneurial, and self-motivated
· Ambitious and flexible
Other aspects
· Reporting to Pro-Manage SME vertical lead
· Must be based out of Chennai with no travel involved
· All days are working from office – no WFH envisaged as of now
What Pro-Manager Offers You
· Opportunity to develop cutting-edge digital SaaS business development expertise
· Develop competence in marketing, product development, customer success and technology
· Highly entrepreneurial and aspirational work environment that inspires and challenges
· Collaborative and fun work environment
· Learning and development program to help you develop skills
· Well-define career path and progression tracking
· Progressive, nurturing and respectful work culture
· Attractive compensation plus incentives
-Proficiency with Javascript and Node.js + TypeScript , Express JS
-Familiar with JS tools
-Experience writing code from scratch
-Thrive in a fast-paced working environment, owning deadlines and striving for efficiency
-Familiarity with GIT, Jira, Redmine, or similar project management and issue tracking software
-Working knowledge of design principles, typography, user interfaces, Web standards and usability
-Familiar with interaction design and information architecture methods and principles
**~ Job Requirements ~**
- Handson with Node js and express.js
- working in a young, ambitious, and international team
- good to have experience building an API from scratch
- Are interested in security and its best practices
About the Company
Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation.
Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need.
Main Purpose:
Peacock Engineering’s Technical Services team is now looking for an experienced UI / Front End Developer who is proficient with React.js (16.8+) to join our international team of developers delivering innovative solutions to our major UK-based customers.
Your primary focus will be working on new user interface components which are modern, secure, performant, and easy to maintain - following well-known React.js workflows and recognised best practices.
You will coordinate with the rest of our multi-disciplined team working together on different layers of the solution architecture. A commitment to collaborative problem solving, sophisticated design, and delivering a high-quality product is essential.
Specific Responsibilities:
- Developing new user-facing features for our clients using React.js
- Translating functional requirements (User Stories/Tasks) and wireframes into high quality code with tests
- Working with architects, developers, and QA engineers to ensure that your work is testable, meets industry security standards and is written to deliver good performance/scalability.
- Perform application and solution development to meet project requirements.
- Develop and document detailed technical designs to meet business requirements.
- Manage multiple technical environments and support the development and testing processes.
- Identify areas of customization and optimization and provide solutions that meet the business requirements.
Skills & Personal Qualities – Required:
Experience working with the IBM Maximo software product within the following capacities:
- Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
- Thorough understanding of React.js and its core principles
- Minimum five (5) years of work experience in React application development.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Demonstrable expertise in software development in an Agile setting
- Ability to deliver well-tested code consistently in an Agile, CI/CD environment
- Experience with JavaScript Testing frameworks and principles (Jest preferable)
- Familiarity with newer specifications of ECMAScript
- Familiarity with RESTful APIs
- Knowledge of modern authentication/authorization mechanisms
- Familiarity with modern build pipelines and tools (Azure DevOps preferable)
- Experience with common front-end development tools such as Babel, Webpack/Parcel, NPM/Yarn, etc.
- Familiarity with Git
- Good time-management skills
- Great interpersonal and communication skills
- Good spoken & written English
Skills & Personal Qualities – Desired:
- To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
- To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
- To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
- IBM MobileFirst certification
- JAVA/ SQL Skills
Person Specification/Attributes:
- Professional and committed, with a disciplined approach to work.
- Motivated and driven by finding and providing solutions to problems.
- Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
- Has respect for others and their views.
- Technology minded and focused, enthusiastic about technologies.
- Analytical, able to raise from the detail and see the bigger picture.
- Dedicated to continually updating and upgrading own knowledge.
- Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
- Values quality at the centre of all things in work.
Due to considerable amounts of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.
As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.
- Managing internal communication & business correspondence from the MD desk.
- Calendar Management: Ensuring prompt and effective follow up on all Internal and external meetings based on calendar information, managing last minute changing schedules.
- Making all travel arrangements (domestic & international) and coordinating for logistics like visa, transport, hotels etc.
- Coordinating board meetings, meetings with foreign delegates, senior leadership teams etc.
- Preparing minutes of the meetings, reports & presentations.
- Maintaining the current filing and database system, and looking for ways to improve current systems.
- Contribution in event planning.
- Processing expense reports of MD on monthly basis.
- Assisting in capturing market intelligence & monitor customer activities.
- Formatting information for internal and external communication – memos, emails, presentations, reports.
- Managing the social media channels/ profiles of the senior stakeholders/ director.
- Prior Experience in working with leadership roles is a must.
- Superior ability to build relationships with senior leaders, and work across businesses.
- Ability to handle confidential information with tact and diplomacy.
- Be aware of the CEO's agenda fully and anticipate and support his business and life needs.
- Should have strong experience in making travel arrangements and calendar management.
- Spontaneous in response and flexible in taking calls.
- Outstanding organizational and time management skills
- Having excellent verbal and written communication.
- Should be a pro at excel and PPT.
- Should be willing to work for six days a week
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities
- Set up meetings with potential clients and listen to their concerns
- Create frequent reviews and reports with sales and financial data
- Ensure the availability of stock for sales and demonstrations
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share it with internal teams
Requirements
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Graduate from any stream with relevant experience is preferred
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
You will explain the benefits of company desktop solution to customers.
Better and Easier accessibility, also available on mobile web.
Access to rich reports which gives you business knowledge.
Unlimited free upgrades for a year.
Bulk update features.
Expense management.
The users can register on the desktop for a free trial for 7 days first.
Sales associates would convert the customer into a paid customer.