Marketing Strategist

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

We are looking for a proactive and enthusiastic Inside Sales Executive with experience in IT Services Sales, Lead Generation, and Client Outreach. The candidate will be responsible for identifying potential clients, generating qualified leads, initiating conversations with prospects, and supporting the sales pipeline for Mobile App Development, Web Development, AI Solutions, and Custom Software services.

The role primarily focuses on lead generation, prospect engagement, appointment setting, and initial requirement understanding to support the Business Development and Sales team.

Key Responsibilities

• Generate qualified leads through LinkedIn, cold calling, email campaigns, Upwork, Clutch, Freelancer, and other online platforms
• Identify potential clients and decision-makers for IT services and software solutions
• Conduct outbound prospecting and initiate client conversations
• Schedule meetings and discovery calls for the Business Development/Sales team
• Understand basic client requirements and update CRM records accordingly
• Follow up with leads and maintain regular communication with prospects
• Maintain and manage sales pipeline and lead tracking reports
• Coordinate with internal sales and technical teams for lead qualification
• Achieve daily, weekly, and monthly lead generation targets
• Support sales campaigns and business development activities

Required Skills & Experience

• 2–3 years of experience in Inside Sales / Lead Generation / IT Sales
• Experience in IT Services or Software Sales is preferred
• Good understanding of Mobile App Development, Web Development, or Software Services
• Strong communication and interpersonal skills
• Comfortable with cold calling, email outreach, and LinkedIn prospecting
• Familiarity with CRM tools and lead management processes
• Ability to work in a target-driven environment
• Basic understanding of client requirement gathering and sales process

What We’re Looking For

• Strong lead generation and prospecting skills
• Excellent verbal and written communication
• A target-oriented and proactive approach
• High energy, confidence, and professionalism
• Someone eager to grow in IT Sales and Business Development
• Ability to work effectively in a fast-paced startup/MSME environment

Why Join Us?

• Opportunity to work with international clients and modern technologies
• Exposure to Mobile Apps, AI and Digital Solutions industry
• Fast-growing and performance-driven work culture
• Career growth opportunities in IT Sales and Business Development

Key Responsibilities:

• Experience in Real Estate Background, Commercial leasing, IPC(International Property Consultant)
•  Develop and execute sales and marketing strategies to drive business growth.
•  Lead and mentor the sales and marketing teams to meet company goals.
• Analyze market trends and competitors to identify new business opportunities.
•  Build and maintain relationships with clients, stakeholders, and investors.
• Oversee digital marketing campaigns and brand development.
•  Provide regular performance reports and sales forecasts to senior management.

Requirement:

• Must have experience in Real Estate, Commercial leasing or IPC.
• MBA in Marketing or related field.
• 15+ years of experience in sales and marketing, with at least 8-10 years in leadership roles in real estate.
•  Strong leadership, communication, and strategic thinking skills.
• In-depth knowledge of the real estate industry and marketing trends

Designation: Project Manager

Job Type: Full-time

Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)

Responsibilities: 

·  Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles. 

·  Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails. 

·  Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects. 

·  Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts. 

·  Responsible for client receivables; planning and execution of monthly retention. 

·  Candidates with IT  Project Management, Wordpress, PHP & Technical Skills Preferred.

·  Preferred Location Noida.

·  Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

·  Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances. 

·  Achieves strategic customer objectives and account plans defined by company management. 

·  Good relationship building skills (internal, external, and cross-cultural). 

·  Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.

·  Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

·  Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis. 

Job Location: Noida Sector 63

Job Profile: Project Manager

 About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.

Description

• Develop & support Robotic Process Automation (RPA) solutions that add value to DHL Express Functions.
• Manage the day-to-day activities pertaining to Robotic Process Automation (RPA) processes and solutions.
• Required preparation, update and regular review all relevant RPA documentation for the service line and the supporting/enabling functions
• Support the team in cultivating culture of continuous improvement and innovation
• Manage team administrative requirements for the team
• Designing practical and effective solutions to address improvement opportunities – both cost and performance.
• Successfully implement RPA initiatives with DHL Express Business Partners
• Ability to relate to cross-cultural processes and country sensitivities
• Responsible for process documentations (i.e. process maps)

• Qualified University Degree holder specializing in IT field (Software Development)
• At least 4+ years working experience in the Software Development Environment is preferred
• IT knowledge in software development process is a must
• Good understanding of IT development process
• Able to develop tools/solutions using programming language .Net and MSSQL
• Strong interest in Robotic Process Automation area
• Hands on experience on .Net Development will be added advantage
• Hands on experience on RPA tools UiPath,

About :

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
2. Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
3. PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employee’s attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
4. Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
5. The Sales would be done for premium desktop version of the application
6. Benefits of desktop application:
1. Better and Easier accessibility, also available on mobile web
2. Access to rich reports which gives you business knowledge, spend
3. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

• drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
• never-say-no attitude, and comes with a win-all attitude
• At the same time, a core ingredient of the DNA is customer empathy
• We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.

Responsibilities and Duties of sales associate:

• You will pitch about PagarBook desktop solution on field to customers
• You will explain the benefits of PagarBook desktop solution to customers
  • Better and Easier accessibility, also available on mobile web
  • Access to rich reports which gives you business knowledge, spend
  • Unlimited free upgrades for a year
  • Bulk update features
  • Expense management
• The users can register on the desktop for a free trial for 7 days first
• Sales associate would convert the customer into a paid customer

Mandatory requirements:

• Having your own bike is a must
• Smartphone is a must
• Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
• Graduation in any field is sufficient

Benefits:

• Fixed salary upto 25k
• Targets based incentives (no upper cap, average ~10k per month):
• Petrol allowance ~upto INR 3,000 (on actual bills)
• Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

• Onboarding of Customers
  • Meet 30 new clients a day (tracked)
  • Get free trial enabled for 20 clients a day
  • Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
• Retaining customer accounts
  • While we build new businesses, cross-selling would be key
  • Customers should keep using PagarBook desktop beyond 30 days of activation
• Grow customer basket size
  • Identify key SME clusters in the city and prepare an acquisition plan
  • Go aggressive and acquire
• Business acumen & key skills
  • Strong knowledge on PagarBook sales process, services and product
  • Local Market and competition knowledge and clear articulation of PagarBook advantages
  • Strong negotiation and influencing skills to create win-win
  • Give continuous feedback to internal teams to improve our customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.

Mandatory: Hands on experience working with Java or Kotlin. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , SQL Lite , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / MVP , network check implementation.

Good to have:  Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

Soft Skills: Strong communication skills , high spirited , eager to learn , able to perform in a high pressure environment

Tech Stack :

ANGULARJS, NODEJS, REQUIREJS, EXPRESSJS, HTML5, CSS3, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK, MICROSERVICES ARCHITECTURE

Responsibilities:

• Design and build advanced applications
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Implementation of security and data protection
• Able to understand and create Documentation according to Client requirement.

Requirements:

• Ability to write clean, commented and maintainable code.
• Basic understanding of microservices.
• Basic understanding in designing, architecting, developing enterprise class products and solutions.
• Basic understanding of MVC frameworks.
• Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
• Understanding accessibility and security compliance.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Basic understanding data migration, transformation, and scripting.
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
• Basic understanding of a back-end programming concepts.
• Basic understanding of code versioning tools, such as Git.
• Proper understanding of OOPS concepts.
• Creating database schemas that represent and support business processes.
• Understanding of startup culture.
• Good team player, Quick learner.