Cloud Data Engineer

About FamePilot

FamePilot is a leading SaaS platform specializing in customer experience management, online reputation management, and AI-driven insights for businesses. We help businesses enhance their brand presence by analyzing customer feedback, automating responses, and improving service quality.

Job Overview

As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their desired outcomes using FamePilot’s platform. You will act as a trusted advisor, helping customers maximize value from our product, resolve concerns, and drive retention and growth.

Key Responsibilities

• Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition to the platform.
• Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
• Proactive Support & Issue Resolution: Identify and resolve customer challenges, ensuring timely follow-ups and escalations when necessary.
• Product Adoption & Engagement: Encourage product adoption by educating clients on new features, best practices, and use cases.
• Customer Retention & Renewals: Monitor customer health metrics, identify risks, and implement strategies to improve retention and reduce churn.
• Feedback & Insights: Gather customer feedback and collaborate with product and engineering teams to drive improvements.
• Cross-Selling & Upselling: Identify expansion opportunities and work with the sales team to drive revenue growth.
• Reporting & Documentation: Maintain accurate customer records, reports, and documentation in CRM tools.

Required Skills & Qualifications

• 2-5 years of experience in customer success, account management, or a related role in a SaaS company.
• Strong communication and relationship-building skills.
• Ability to analyze customer needs and provide tailored solutions.
• Experience using CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).
• Basic understanding of SaaS business models and customer retention strategies.
• Problem-solving mindset with the ability to handle escalations.
• A proactive and customer-first approach.

Preferred Qualifications

• Experience in customer experience or online reputation management SaaS.
• Familiarity with WhatsApp API, Power BI, or other analytics tools.
• Prior experience working with multi-location businesses such as restaurants, hotels, or retail chains.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with a fast-growing SaaS company.
• Learning and development programs.
• Flexible work environment.

Join us and help businesses enhance their online reputation and customer experience with FamePilot!

Role: Senior QA

• Exp: 3-5 Years
• Salary: up to 80K INR Per Month
• Location: In Office, Ahmedabad (Maninagar)
• Acceptable Notice Period: Immediate To 30 Days

Key Responsibilities:

• Test Strategy & Planning: Develop and implement comprehensive test strategies and plans for the e-commerce gift card product, covering functional, regression, integration, and performance testing.
• Manual Testing: Conduct thorough manual testing when necessary, focusing on critical paths, edge cases, and user experience.
• Bug Management: Identify, document, and track bugs using JIRA or similar tools. Work with the development team to prioritize and resolve issues.
• Collaboration: Collaborate closely with cross-functional teams, including developers, product managers, and UX/UI designers, to understand requirements, provide feedback, and ensure product quality.
• Performance Testing: Lead efforts to test the scalability and performance of the gift card platform, ensuring it can handle high volumes of transactions and users.
• Documentation: Create and maintain detailed test documentation, including test cases, test scripts, and test reports.

We are looking for a DotNet Software Engineer to join our engineering teams at our Hyderabad office.

What would you do?

● Building products is all about solving hard problems. It requires creativity and out-of-the-box thinking.

● We believe in freedom and ownership, so expect a large and important portion of the product to gradually become your responsibility. ● Diagnose and fix bugs and performance bottlenecks for performance. ● Maintain code and write automated tests to ensure the product is of the highest quality.

● You will be collaborating with your teammates and clients.

Experience?

4+ years of experience working on DotNet Core Framework - Web APIs. Experience building a Product, preferably SAAS.

Technical Skillset?

● In-depth knowledge of C# .NET languages.

● Hands-on experience in DotNet Core Web API Framework and programming and some in ReactJS/Angular framework in a development-intensive individual contributor role

● Experience working in Cloud, Agile, CI/CD, and DevOps environments. We live in the Cloud.

● Good Knowledge of SOLID Principles and OOPS Concepts

● Strong knowledge of SQL - Writing and debugging complex queries, stored procedures, and functions.

● Strong knowledge of SQL DBs like PostgreSQL or SQL Server

● Experience with Entity Framework or Dapper.

● Experience with working with Authentication Providers like IdentityServer, Auth0, or equivalent is good to have

We are seeking an experienced UI Developer with a strong background in Next.js to join our dynamic development team. The ideal candidate will have a deep understanding of front-end technologies, particularly React and Next.js, and will be responsible for creating high-performance, user-centric web applications. If you're passionate about building intuitive, scalable, and responsive UI components, we'd love to meet you!

Key Responsibilities:

Design and develop responsive and visually appealing user interfaces using Next.js, React, HTML5, CSS3, and JavaScript.

Collaborate closely with designers, product managers, and back-end developers to implement and refine user experiences.

Build reusable components and front-end libraries for future use.

Optimize web applications for maximum speed and scalability.

Write clean, maintainable, and efficient code while adhering to best practices.

Stay up to date with the latest trends, tools, and techniques in web development.

Troubleshoot and debug application issues.

Ensure cross-browser and cross-device compatibility.

Participate in code reviews and mentor junior developers.

Skills & Qualifications:

Experience: 5–8 years of hands-on experience in front-end development with a focus on Next.js.

Proficiency in Front-End Technologies:

Strong knowledge of Next.js, React.js, and other JavaScript libraries and frameworks.

Expertise in HTML5, CSS3, and JavaScript (ES6+).

Familiarity with TypeScript is a plus.

Experience in building responsive, cross-browser compatible websites.

Familiarity with RESTful APIs and integration with back-end systems.

Knowledge of modern web development practices like Webpack, Babel, CSS preprocessors (Sass/SCSS), etc.

Understanding of web performance optimization techniques.

Experience with version control systems such as Git.

Familiarity with agile development methodologies.

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About OJ Commerce: 

OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.

Responsibilities:

Work with business-stakeholders to understand requirements, prototype, build and deploy it.

CRUD the backend code you own keeping maintenance, performance and security in mind.

Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.

Automate the boring and mundane stuff for you prefer to be productive than being busy.

We are flat. Be responsible for professional growth of self and the team. 

• Tune application for performance.
• Take initiatives and manage change to work towards business goals at speed without compromising safety.
• Coach full-stack developers on backend skills.
• Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition

Develop functional, architectural and other documentation as required for productive functioning of teams.

• Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
• We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
• Take the lead in digital transformation of legacy applications.

What you need to shine?

• You have the prior experience in modernising legacy applications.
• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
• You are Cloud savvy, preferably Google Cloud.
• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

Hands-on experience in building SOA or Micro-services preferably on .NET Core.

Proven Architectural skills with high standards in Code quality

Knowledge of ReactJS/Typescript would be added advantage.

Practical experience in Agile development methodologies of using CI/CD.

Extreme Programming (TDD) experience is sought after by us.

What we Offer

• Greenfield opportunity to transform legacy backend applications to latest technology stack.
• Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
• Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
• Golden opportunity to make history by making big business impact.
• Competitive salary to take good care of self and family.
• Insurance Benefits: Medical and Accident cover.
• Flexible Working Hours

SUMMARY:

Seeking individuals with demonstrated experience in Back-End Web Development

responsible for managing the interchange of data between the server and the users. Your

primary focus will be development of all server-side logic, definition and maintenance of the

central database, and ensuring high performance and responsiveness to requests from the

front-end. You will also be responsible for integrating the front-end elements of our AI SaaS

application modules and solve revenue-growth problems, at the intersection of demand and

supply, which are faced by the Fortune 1000 CPG/FMCG companies.

Frontend Engineer - (6-10 years’ experience)

As a Front End Web Engineer you will be responsible for building the next generation of user experiences. We need a highly motivated and skillful engineer to work with HTML, Typescript/JavaScript, and CSS/Sass and related tooling, frameworks, and libraries. Attention to detail and a dedication to deliver a high-quality, stable delivery is essential.

If you want to be part of this amazing team, this position is for you.

Key Skills:

• Proficient in at least one JavaScript framework like Angular, React, VueJS, or equivalent
• Proficient in Typescript, HTML, CSS3 usage in building large scale applications
• Expertise in front-end design and JavaScript libraries such as AngularJS, ReactJS, jQuery, and VueJS
• Passion for building a rich and innovative user experience
• Strong computer science fundamentals in design, data structures, and problem solving
• Experience in Single Page Application architecture

Description:

• Build pixel-perfect, robust and, accessible user interfaces on the web
• Drive independently a project from inception to production deployment with a strong focus on performance and robustness
• Follow our software development process including writing unit tests, perform code reviews etc.
• Ability to learn and apply new technologies quickly
• Work effectively with cross-functional teams to develop features
• Provide support for production deployments
• Demonstrate ability to deliver results on time with high quality
• Experience handling distributed vendor resources

Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.

We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.

Join us, if you find this as exciting as we do!

Description:

We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.

You will get hands-on experience in the latest technologies and skills including product design and architecture. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.

Responsibilities:
- Work alongwith teams and product managers to ideate software solutions. 
- Design, build and develop front end application features.
- Design, build and develop microservices and backend server applications.
- Designing and scaling databases and servers.
- Ensuring analysis, efficiency, responsiveness and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
- Owning and delivering end-to-end products, features, enhancements.
- Hands-on coding and development.
- Technical documentation through all stages of development

Requirements:
- Degree in Computer Science or related discipline with 6-10 years of experience.
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python.
- Proficiency with at least one no-sql database such as MongoDB.
- Good understanding of CI/CD processes.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology

Details

1. Work hours - 8 hours/day (Monday to Saturday)
2. Duration - 4 months
3. Full-time Internship

Responsibilities

1. Performing research to gather relevant information for the design.
2. Getting a good understanding of the design sensibilities/guidelines and coming up with concepts for the design based on the requirements of the client.
3. Developing creative and attractive illustrations, logos, website designs and other social designs.
4. Using Adobe XD, Photoshop, Illustrator, Affinity Designer (optional), Canva (optional), Sigma (optional) for creating designs.
5. Understanding design guidelines, copywriting rules and typography concepts in order to work with the content given by the content team.
6. Improving designs based on the given feedback.
7. Ensuring projects are completed with high quality and on schedule.