Marketing Executive

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Job Purpose:

The role entails the responsibility to be a part of IT Governance and Compliance Team of the bank and would be working towards GRC control function: Compliance & Regulatory reporting viz Cyber KRI, TRANCHE, ICAAP etc.

Roles & Responsibilities:

• Custodian of IT governance and IT process governance framework.
• Handling of Regulatory audits and submissions.
• To understand Indents from regulators, collated, review the data and timely submission.
• Responsible for IT policy creation, review, update, awareness, and monitoring.
• Administration of key IT processes: E.g., incident management, policy exception management
• Will be reporting to Lead IT Governance.
• Identify improvements and breakdowns in IT governance elements with significant business impact.
• Create and maintain library of governance artifacts and other supporting documentation.
• Proactively identify and manage risks/issues, ensure proper visibility and communication occur to senior management.
• Ensures compliance with all policies and procedures in the execution of technology projects.
• Provide guidance and trainings to Project team members in the field regarding IT governance.
• Capture and share best- practice knowledge amongst the team.
• Create an environment that promotes collaborative learning and collective ownership of responsibilities.
• Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities.
• Ability to work independently and collaborate effectively in a team environment.

Education Qualification (Fulltime): 

Certified Chartered Accountant (CA)

Key Responsibilities: 

• Minimum of 3 years of experience in Microservices architecture and Java, with a good understanding of design patterns and the Spring Boot framework, with the ability to collaborate effectively with team members and build positive working relationships.
• Design and build and deploy APIs to meet business requirements.
• High level of commitment to business satisfaction and agility.
• Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
• Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
• Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
• Work in an agile environment to deliver high-quality solutions.
• Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
• Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)

Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Responsibilities:

• Interface with customer to evaluate safety goals, functional safety requirements; specify power electronic inverter controller safety concept
• Perform system safety analysis
• Generate technical safety requirement (detailed product safety requirement)
• Generate power electronics controllers technical safety concept (system architecture)
• Generate executable simulation model to analyze feasibility and verify completeness of technical safety concept
• Perform change management with the customer and internally
• Generate product functional test plan (compliance testing)
• Perform product functional testing on test bench and car
• Support customer test and validation programs

Qualifications:

• University degree in Electrical/Electronic engineering
• Knowledge on ISO26262 system development process is an advantage
• Experience on safety analysis (SFMEA, FTA, FMEDA, SW Freedom from Interference)
• Strong experience in power electronics
• Good experience on developing safety concept to detect sensor, actuator, motor and inverter control function
• Understanding of vehicle electronic requirements and power electronics systems requirements
• Good experience on electrical machine control and L2 torque estimation Matlab simulation
• Good foundation knowledge of both hardware and software
• Good communication skills

Engineering Manager

Key deliverables

Software Architecture: Ensure implementation of a modular, scalable, secure and robust cloud software framework.

Project Management: Sprint Management for development projects to ensure tracking, planning and agile development and upgrades.

Certifications and Regulatory Approvals: Work with regulatory agencies and consultants to ensure implementation for an acquiring certification and regulatory approvals - FDA, ISO 13485, ISO 27001,

GDPR, HIPAA compliance

Other deliverables

Compliance and Tracking: Tracking key KPIs for cloud software to ensure performance and solve for

any deltas in the expected KPIs.

3rd Party Tech Integration: Work with third parties to ensure smooth integration of our offering in

their system. Establish Dozee as the backend for healthtech.

Associated tasks

Documentation: Industry Standard API documentation, software architecture, specifications and

technical documentation.

QA: Ensure zero down time and correctness of the data and features

Detailed Description

Software Architecture

Brainstorming for software architecture and implementation strategy

Working with developers to ensure swift and smooth development

Project Management:

Sprint Management for development projects

Tracking and planning for project deliverables and releases

Resource planning and utilization

Compliance and Tracking:

Setting up infrastructure to track key metrics for tech.

Ensure compliance with the target KPIs

Solve for any delta in KPIs

3rd Party Tech Integration:

Ensuring smooth and seamless integration for 3rd Parties

Collateral (videos/blogs) to demonstrate API integration in healthtech infra

Regular communication with 3rd parties

Certifications and Regulatory Approvals:

Ensure FDA documentation, clinical trials, submission and approval with the regulatory consultant and our team

ISO-13485 SOP, Documentation and Implementation across all systems in the organization ISO-27001 documentation, gap analysis, solving for deltas and certification

GDPR and HIPAA compliance

Other necessary accreditations and approvals

QA:

Enhance existing QA coverage

Setup automated systems to monitor the health of the production environment

Setup proper reporting for any deltas identified by QA

Required Skills

A proactive nature, high EQ and good interpersonal skills are essentials for this role.

Building, maintaining and managing relationships, negotiation skills, conflict resolution, persuasion skills,

judgement making and critical thinking capabilities will be tested each and every day on this career path.

Additionally a knowledge of the below mentioned skills shall be of great help -

Experience:

Experience in software development and management, especially API development, microservices,

serverless systems and cloud development. (2-4 years)

Excellent verbal and written communication, presentation and leadership skills. Experience with

hiring and managing a team of at least 10 developers.

Attitude and Aptitude:

Demonstrates intelligence, positive attitude and loads of patience

Logical and analytical in approach with problem-solving aptitude

Work with high levels of intellectual rigour

Resilient in withstanding pressure and delivering efficiently

Strong analysis capability and exceptional ability to communicate data and results to a wide range of individuals including senior leadership

Ability to handle multiple tasks and meet multiple deadlines.

Academic:

Bachelors in Engineering (preferred Computer Science and Engineering)

Responsibilities:

• The ideal candidate must have experience as an end-to-end for both IT and Non-IT.

• Should have good technical knowledge.

• Responsible for end-to-end hiring: Sourcing, interviewing, salary negotiation, and closing

• Candidates for assigned requisitions.

• Must have good experience in hiring Candidates.

• Should have experience in using job portals (Naukri, LinkedIn, Monster, etc) and other

• open-source platforms and have a good pipeline of passive candidates.

• Ability to work independently and multi-task in a fast-paced environment.

• Ability to communicate effectively with candidates and hiring managers.

• Maintaining an internal database of candidates as per their skill sets.

• Excellent sourcing skills.

Qualifications:

• Proven experience as an HR recruiter.

• Proficiency in English.

• Familiarity with Applicant Tracking Systems and resume databases.

• Experience with sourcing techniques.

• Self-motivated with a results-driven approach.

FirstFiling is a FinTech startup that is managed, operated, and driven by Chartered Accountants, Company secretaries, IT engineers, and Lawyers. We provide registration and financial compliance services to businesses and individuals across India.

Our aim is to simplify the lives of people by helping individuals and businesses with mandatory compliances, filings, and statutory requirements while promoting financial literacy among the masses. 

Role: UI/UX Developer (1 opening)

Job Location: Jaipur (Full-time, work from office)

Job Description:

Technology Profile-

The candidate must have experience in the following technologies (the more the better):

Frontend:

Core - JavaScript, CSS, Bootstrap, etc.

Frameworks - ReactJS, Angular, Vue, etc.

Requirements:

• Capable of building UI from wireframes
• Able to clone/layout experience with provided toolset and design
• Ability to reuse components
• Proven experience in working with Git and Github 
• Familiarity with MVC (Model-View-Controller) design patterns
• Understanding of OOP concepts

Furthermore, the candidate must have built or published any web app or project through which they can demonstrate their experience and knowledge of the aforementioned technologies and requirements. 

• BS/MS in Computer Science or Engineering.
• 8+ years of experience in software development in an object-oriented language such as Java, .NET or Node.Js
• Exceptional design, coding, and problem-solving skills, with a bias for architecture at scale.
• Experience with HTML5, JavaScript, TypeScript, front-end technologies like AngularJS, Redux / React and upcoming web technologies.
• Real-world experience developing large scale commercial services with robust performance, resiliency, and telemetry, delivered both Online and OnPrem.
• Strong knowledge of computer science, algorithms, and design patterns.
• Ability to appreciate complex problems with a thorough design.