Marketer

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

.

View Job: click here

Position: Finance & Account Manager

Job Type: Full-Time

Location: Mumbai

Job Overview:

This position will play a pivotal role in driving the company's finance department functions. You will lead a team & responsible for overseeing financial operations, strategic planning, and compliance within the company.

Responsibilities:

• Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
• Controlling Accounts Payable and Account Receivables.
• Responsible for implementing Finance Policies set by the management/Corporate Office.
• Hands-on experience with accounting software. Taking care of all the functions of finance operations.
• Strong control over revenue through various means and channels and reconciliation
• Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
• Day-to-day banking operations and fund planning & reporting to management.
• Working knowledge of TDS provisions, including the different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and yearend E-TDS filings.
• Statutory compliances, including verification, calculation payment & filing of returns, e.g., GST, TDS, etc.
• Possess strong work ethics and good interpersonal and communication (written & oral) skills.
• Good analytical skills, embrace challenges & changes, initiative, and have a positive working attitude.

Preferred Qualifications:

• Chartered Accountant with 2+ years of experience in core accounting & finance managerial role in an IT/Technology/SAAS firm
• Industry Type: IT Services & Consulting
• Advance Excel Knowledge is must

About Us:

Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.

QuickSell:

QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/

DoubleTick:

DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging,chatbots, and role-based access. For more details, check out our website: https://doubletick.io/

Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.

Position: IT Trainer

Responsibilities:

• -Provide training in HTML, CSS, Java, Python, REACT, Node.js.
• -Motivate students and ensure quality training delivery.
• -Strong verbal and written communication skills.

Requirements:

• Bachelor's/Master's in CS/IT or related fields.
• Proficiency in programming languages.
• Course/certification in IT preferred.
• Freshers and experienced with good communication and technical skills welcome.

Details:

• Full-time, Permanent
• Salary: ₹10,000 - ₹15,000/month (Negotiable)
• Training provided.

Join us for an innovative journey!

• Coding and creating functional web applications and optimizing code for increasing response time and efficiency.
• Coordinating with front-end developers and providing server-side algorithms of user-facing web application elements.
• Analyzing the goals and requirements, handling bugs and errors and providing solutions for the same.
• Interacting with the database for storing data and ensuring that every user has access to what they search.

• Accomplishing the projects and goals within the deadline.
• Managing APIs that are executed across the devices.
• Participating in defining the architecture of the system.

Required skills

• Proven knowledge of front-end technologies, such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• In-depth knowledge of PHP and related frameworks. Knowledge of Ruby, Python, NodeJs, and Java will be an added advantage.
• Good Communication, Analytical, Logical, and Leadership skills.
• Knowledge of front-end technologies such as Angular, React, HTML, CSS, and JavaScript will be preferred.
• Ability to manage a hosting environment along with database administration such as MySQL, Oracle.
• Excellent knowledge of APIs (REST, SOAP) and Web services.
• Capable of scaling applications to handle the load changes.
• Knowledge of version control, such as GIT.
• Knowledge of accessibility and security compliance.

Website – www.likeminds.community

Designation – Sr. iOS Developer

Location – Gurgaon

Responsibilities: 

• Designing and building Likeminds iOS application. 
• Collaborating with the design team to define app features and building a high quality application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks. 
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates

Skills Required

• Proven experience as an app developer. 
• Proficient in Objective-C, Swift, Xcode  and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services. 
• Knowledge of Apple’s design principles and application interface guidelines. 
• Proficient in code versioning tools including Mercurial, Git, and SVN. 
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration

Prior experience working in a startup is a plus.

As an Architect within a web development team, you’ll be responsible for the architecture, design, and implementation of modern JavaScript-based in-browser.

On the daily basis, you’ll actively collaborate with geographically dispersed, cross-functional teams to deliver high performant complex end-to-end software solutions that support a high-traffic web application. 

More precisely you will:

• Communicate with UI/UX, business, analyze and suggest efficient solutions based on their requirements
• Define and maintain architecture roadmap, technical solutions for new and existing functionality for each part of the projects
• Take ownership over architecture qualities of front-end applications (e.g.: usability, accessibility, performance, etc.)
• Good active listener, being able to hear and include propositions from engineers in the final solution
• Deliver architectural services, including guidance and conceptual design as well as technical and process innovations
• Bring a passion to remain up to date with the latest trend of ever-changing web front-end development.
• Investigate the latest technology and build quick Proof of Concept functionalities to address future business needs
• Preparing, improving, and introducing new approaches/methodologies/tools and techniques within the department
• Work to meet delivery commitments of feature content throughout the whole Software Delivery Lifecycle (SDLC).
• Preparing of technical documentation