HR Manager

Job Description

We are looking for a deeply experienced ServiceNow professional who understands the internal data model and platform mechanics of ServiceNow.

This role goes beyond configuration and administration—you will work on CMDB design, data integrity, synchronization, integrations, and platform optimization across ITSM and related modules.

The ideal candidate has strong experience with CMDB tables, incident lifecycle, knowledge management, discovery, and data synchronization and can reason about ServiceNow as a platform, not just a tool. ⸻

Key Responsibilities

• Platform & CMDB Expertise
• Design, implement, and maintain CMDB architecture, including:
• Core CMDB tables (cmdb_ci, cmdb_rel_ci, subclasses)
• CI class modeling, inheritance, and relationships
• CI lifecycle management and data normalization
• Ensure CMDB data quality, consistency, and governance
• Troubleshoot and optimize CMDB performance and scalability CMDB Synchronization & Integrations

Build and manage CMDB data synchronization using:

• Discovery
• Service Mapping
• IntegrationHub
• Import Sets & Transform Maps
• Integrate ServiceNow with external systems (monitoring, asset tools, cloud providers)
• Handle reconciliation, deduplication, and source-of-truth conflicts

ITSM & Workflow Internals

• Deep understanding of Incident, Problem, Change, and Request tables and workflows
• Customize and optimize:
• Incident lifecycle
• SLA definitions and calculations
• Assignment rules and automation
• Debug complex workflow, Flow Designer, and business rule interactions

Knowledge Management

• Design and manage Knowledge Base (KB) structures and workflows
• Implement best practices for: • Article lifecycle • Access control • Versioning and approvals • Improve knowledge discoverability and reuse

Development & Customization

• Develop using server-side and client-side scripting:
• Business Rules
• Script Includes - UI Policies, Client Scripts
• Optimize scripts for performance and maintainability
• Follow best practices for scoped applications and upgrade safety

Governance & Best Practices

• Enforce ServiceNow data model and customization best practices
• Support platform upgrades and impact analysis
• Provide technical guidance and mentorship to junior ServiceNow engineers
• Work closely with product, SRE, and operations teams to align ServiceNow with operational workflows

⸻

Required Skills & Experience

Must-Have

• 7+ years of hands-on ServiceNow experience
• Strong understanding of ServiceNow internal tables and data model
• Deep expertise in CMDB architecture and synchronization
• Strong experience with ITSM modules (Incident, Problem, Change, Knowledge)
• Advanced scripting skills (JavaScript in ServiceNow context)
• Experience debugging complex platform behaviors and performance issues
• Experience with integrations and data ingestion pipelines

Good to Have

• Experience with Discovery and Service Mapping
• Exposure to ITOM, Event Management, or Observability integrations
• Experience with large-scale or multi-instance ServiceNow deployments
• ServiceNow certifications (CSA, CIS-ITSM, CIS-CMDB, Architect)
• Understanding of operational workflows (SRE, IT Ops, Incident Response)

• Ensuring the success of new AI products by focusing on scalability, potential biases, and compliance.
• Perform gap analysis on existing business data. Identify new data points.
• Developing business cases for AI in new and existing products.
• Work with executives and business line stakeholders to define the problems to solve with AI.
• Help prioritise and rank the solutions, develop business cases.
• Work closely with UI/UX, engineering and cross-functional teams to deliver with quick time-to-market and optimal products.
• Formulating product requirements and identifying new opportunities with the help of customer feedback, market analysis, and usability studies.
• Drive product launches including working with public relations team, executives, and other product management team members.

• “Problem solving with AI” mindset.
• Proven work experience in product management as an Associate Product/Product Manager.
• Knowledge and experience with Machine Learning and different Voice & Speech AI concepts such as neural networks, natural language processing, speech-to-text conversion clustering techniques, etc.
• Experience defining and developing a new product or service.
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management .
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Skilled at working effectively with cross functional teams in a matrix organisation.
• MS/BS degree in Computer Science, Engineering or equivalent preferred.

Responsibilities:

• Manage and respond to leads generated through digital marketing channels promptly, ensuring timely follow-up and effective lead nurturing.

• Develop and implement sales strategies to effectively engage and convert leads into customers. Collaborate with the sales team to refine and optimize the sales process.

•  Understand customer requirements, pain points, and business objectives to provide tailored IT service solutions. Conduct effective Build and maintain strong relationships with prospective and existing customers through regular communication, providing exceptional customer service, and acting as a trusted advisor.

• Manage sales pipeline effectively, tracking and updating lead status, activities, and progress using CRM systems. Provide accurate sales forecasts and reports to management.

• Stay updated with industry trends, competitors, and market dynamics related to IT services. Identify new business opportunities and target markets to expand customer base.

• Collaborate with cross-functional teams, including marketing, product, and delivery teams, to ensure a seamless customer experience and successful project implementation.

• Negotiate contracts, terms, and pricing in accordance with company guidelines. Close deals and achieve assigned sales targets and quotas.

• Proficiency in using CRM systems especially HubSpot and sales tools to manage leads, pipeline, and sales activities.

 Demonstrate a strong understanding of international markets and the ability to adapt communication styles and sales approaches to different cultural backgrounds. Possess cultural intelligence to effectively navigate cross-cultural interactions, understand customer preferences, and respect cultural values and norms. Show sensitivity and adaptability when engaging with customers from diverse backgrounds, ensuring a high level of cultural competence in all interactions.

• Track sales metrics, prepare reports, and provide accurate sales forecasts to the management team.

Requirements:

• Proven 4+ years of experience in sales, preferably in the IT service industry, with a strong track record of meeting or exceeding sales targets.

• Extensive global market knowledge and a successful history of selling IT services to international clients.

• Excellent communication and interpersonal skills.

• Strong negotiation and problem-solving skills.

• Ability to work independently and as part of a team.

• Knowledge of the IT services industry and market trends.

• Significant exposure to various technology stacks across the Digital landscape, Next Gen. Technologies (AI/ML, Blockchain, IoT) UX, Mobility, Platform Development, e-commerce, Cloud Ops, etc. 

LogiNext is looking for a target oriented and enthusiastic technology recruiter who has a successful record in closing the perfect candidate for a job role. With an eye for the right talent, you will be a part of the end-to-end recruitment cycle driving hiring results and closures. 

You have experience in technology recruitment with a proven track record in a SaaS product company. You are a master in analysing the appropriate skills, building a strong recruitment pipeline and bringing them to closure.

Responsibilities   

• Handle end to end recruitment cycle for the open positions 
• Coordinate with the hiring managers to understand the skill-set required, create a job description, develop a recruitment plan and execute it
• Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
• Coordinate with hiring managers to schedule telephonic and face-to-face interviews and follow up with the candidates
• Negotiate with the candidates on salaries and perks offered
• Create a pipeline of active candidates qualified for further interview rounds for the open positions and construct of strong network of passive candidates
• Represent LogiNext strongly to generate a genuine interest in the candidates and provide them complete and inspiring details of the position
• Log and record each-and-every outreach made, in the ATS and generate regular activity reports 

Requirements

• Bachelor’s or Master’s Degree in HR, Business Management, Statistics or related field
• Experience in technology recruitment with high success ratio
• Possessing good understanding of recruitment cycle in a product organization
• Good knowledge of enterprise technologies and SaaS market
• Experience in negotiating with recruitment and staffing agencies while handling the internal recruitment activity
• Good screening skills along with strong judgement on the behavioral skills to evaluate the candidate’s technical fitment and alignment with LogiNext’s cultural values
• Ability to take ownership, understand the requirements of positions and prosper in a fast-paced recruitment environment
• Extensive working knowledge of developing relationships with candidates and keeping them interested in LogiNext along with ability to generate leads to find the best of the candidates
• Excellent verbal and written communication skills and time management skills are essential
• Ability to manage and handle multiple requirements at a time efficiently
• Regularly keep oneself posted with the latest technologies

We are seeking a skilled React Native Developer to join our development team in Noida. As a React Native Developer, you will be responsible for designing, developing, and maintaining high-quality mobile applications using the React Native framework. You will work closely with cross-functional teams to deliver outstanding mobile solutions.

Responsibilities:

• Develop and maintain mobile applications using React Native for iOS and Android platforms.
• Collaborate with designers and backend developers to implement intuitive user interfaces and ensure seamless user experiences.
• Write clean, efficient, and maintainable code, following coding standards and best practices.
• Integrate third-party libraries and APIs to enhance application functionality.
• Conduct thorough testing and debugging to identify and resolve any issues or bugs.
• Stay updated with the latest industry trends, technologies, and best practices in mobile application development.
• Collaborate with backend developers to ensure smooth integration of server-side logic.
• Participate in code reviews and provide constructive feedback to team members.

Requirements:

• 2-5 years of professional experience in mobile application development.
• Strong proficiency in React Native framework and JavaScript.
• Good understanding of mobile app development concepts, including UI/UX design principles and mobile-specific considerations.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with version control systems, such as Git.
• Knowledge of mobile app performance optimization techniques.
• Strong problem-solving and debugging skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Bachelor's or Master's degree in Computer Science or a related field.

Preferred Skills:

• Have practical experience on deploying an app on "Play store"

About Houzeo:
Houzeo is an online platform that lets homeowners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with
local real estate professionals, use the provided dashboard to obtain a property valuation, compare the value with other properties, avail market analysis reports, fill federal/state disclosures electronically, connect with
attorneys/escrow companies, and more. The company earns revenue by

offering various monthly packages.

Houzeo is based in Manhattan, New York with offices in Charlotte, North Carolina (US), and Mumbai, India. Our founder is a finance, real estate, and technology veteran with an ivy-league MBA. We were showcased at the TechCrunch Disrupt Startup Battlefield in New York City. The startup is already profitable and experiencing double-digit month-over-month growth. As we are building our brand, we are growing tremendously and launching new products to enhance customer experience and highlight partner services.

We're scaling rapidly and this in turn has created an opportunity for us to expand our services to cover the mobile
platforms.
Website: https://www.houzeo.com
Headquarters: Manhattan, New York
Location: Thane, Mumbai.
Designation: Senior UI/UX Developer
Preferred Candidate: Has experience both as a UI/UX Designer and Developer

Job Overview
We are looking for a skilled UI/UX Developer to join our IT team. As part of the UI/UX developer role. You will be optimizing software and applications to function smoothly across different devices and screen sizes. Besides, you will be coordinating with the UI Designer, Web Designer, and Backend Developers to improvise
website visuals and functionality. You should be able to develop mock tests and prototypes to determine software/website functionality. As a UI developer, you should have a strong knowledge of HTML, CSS, and
JavaScript.
If you have excellent developer skills that can offer a seamless user experience then do write to us.
Responsibilities
1. Using programming languages like HTML and JavaScript to create responsive web pages
2. Working closely with Designers and Backend Developers to ascertain client needs
3. Optimizing websites, programs, and applications for better speed and functionality
4. Creating aesthetically appealing websites along with a friendly user interface design
5. Following established code practices when undertaking user interface development
6. Designing features and applications for mobile and other screen sizes
7. Coordinating with Developers to rectify any issues
8. Developing functional documentation and guidelines for other team members
9. Conceptualizing website designs and placements
10. Determining project timelines
11. Using analytical tools to determine website performance including website speed, load time, etc.
12. Following UI design guidelines and best practices
13. Ensuring all designs and specifications are rendered properly
Requirements
1. Bachelor’s degree in Information Technology, Computer Science or a related field
2. 5+ years of experience as a UI/UX Developer or Web Developer
3. Complete knowledge of programming languages like HTML 5, CSS 3, C++, Sass, and JavaScript
4. Knowledge of website aseptic practices and UI/UX designs
5. Full-stack experience in developing applications and software
6. Strong analytical skills
7. Ability to work in a team and under pressure
8. Excellent multitasking and organizational skills
9. Up-to-date with the latest UI technologies and practices
10. Understanding of design programs like Adobe Photoshop, Figma and Illustrator
11. An eye for detail and excellent problem-solving skills

• Develop detailed test strategy and test plans for various features at the functional and system level.
• Be a gatekeeper for the quality of any product going out in the market from Rapido including customer experiences.
• Integral members of SDLC right from product requirements gathering phase to design reviews till the delivery of the product.
• Maintain a staging environment to effectively verify and validate the products.
• Ensure comprehensive test coverage by preparing a detailed capability matrix to map features to the functional requirements of the test plan and for defining the acceptance criteria.
• Effectively develop an automation to improve efficiency/productivity.
• Expertise in developing automation framework for mobile apps, web UI, APIs using appropriate open source tools like Appium, Selenium, SOAP UI, Rest Assured etc.
• Fluent with OOPS concepts and any one programming language like Java, Python etc.
• Cover all dimensions of Rapido’s product which includes features/functionality, scale/load, usability, and performance.
• Hands on experience in CI/CD driven test processes is an added benefit.
• Analyze defects to assess the severity and prioritize them for development to fix.
• Work with software developers to tune code and track all problem reports to closure. Analyze test results to ensure functionality and recommend appropriate action.
• Mentor QAs within the team.

• Graduation/Masters in computer science
• 2-7 Years of relevant experience

• Round 1 – Technical Interview 1
• Round 2 – Technical Interview 2
• Round 3 – Managerial Round
•  Round 4 – HR Round

We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions 
• Integration of user-facing elements developed by front-end developers with server-side logic
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
•  

Skills

• Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools 
• Familiarity with development aiding tool familiarity with continuous integration