Senior Software Engineer

Responsibilities:

Manage and supervise a team of service engineers and technicians who perform maintenance and service tasks on BMS equipment’s.

 Ensure the availability of spare parts and resources necessary to perform repairs and maintenance activity for complete cycle.

Set objectives, monitor team performance, and ensure work is completed on time and to required standards.

 Oversee the delivery of preventative and corrective maintenance services for BMS systems.

 Ensure compliance with Service Level Agreements (SLAs) and contractual commitments with clients.

 Coordinate and schedule routine maintenance checks and emergency repairs for BMS-related systems.

 Serve as the primary point of contact for clients regarding BMS service-related inquiries and issues.

Build and maintain strong relationships with clients by providing exceptional customer service and addressing concerns proactively.

 Conduct regular client meetings and reviews to ensure satisfaction with the service provided.

 Support clients in upgrading their BMS systems with new technologies or integrating Provide high-level technical support for service-related issues, troubleshooting complex problems that may arise within BMS systems.

 Ensure that all BMS systems and operations comply with safety regulations, building codes, and industry standards.

Maintain accurate records of maintenance activities, service reports, and equipment performance.

 Generate regular reports for clients and management on system status, service outcomes, and energy usage.

Track and report on budgetary performance, costs, and resource allocation, invoicing and AR collection from time to time.

 Assist with the development and management of the BMS service department's budget.

 Ensure that service operations are cost-effective and within the budget while maintaining high standards.

Identify areas for continuous improvement in BMS services and processes.

Stay up to date with the latest technological advancements in building management systems and incorporate them into service offerings.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Process Associate for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Description: Lead Generation Specialist (Female US/Canada Market)

Location: Remote / Work From Home

Employment Type: Full-Time Immediate Joiner Preferred

About Us

Augmentive Business 7 Solutions Pvt. Ltd. (AB7 Solutions) is a global professional services company providing Remote Professionals and outsourcing solutions to clients across the USA, Canada, and beyond. Our service offerings include:

• Healthcare Outsourcing: Medical Scribing, Medical Billing & Coding, Medical Transcription, Call Support.
• Business Support: Bookkeeping, Accounting, Recruitment, Data Entry, Virtual Assistance.
• Digital & IT Services: Digital Marketing, Website & Mobile App Development, SEO/SEM, and more.

We are expanding our reach in the US & Canadian markets and looking for a smart, confident, and results-driven female professional to generate qualified leads and business opportunities.

Role Overview

The Lead Generation Specialist will be responsible for identifying, connecting, and engaging potential clients in the US & Canadian markets. She will act as the first point of contact, understand client requirements, introduce AB7 Solutions services, and build a strong pipeline of opportunities across healthcare outsourcing, IT, and business support verticals.

Key Responsibilities

1. Outbound Calling & Client Engagement

• Make professional calls to US & Canadian businesses.
• Introduce AB7 Solutions service portfolio and generate interest.
• Qualify prospects by understanding their requirements, budgets, and decision-making process.

1. Lead Generation & Research

• Source new leads from multiple platforms:
• LinkedIn Sales Navigator, Apollo.io, ZoomInfo, Seamless.ai.
• Freelance/RFP portals (Upwork, Fiverr Business, Clutch, GoodFirms).
• Healthcare/IT association directories.
• Research industry trends and build a targeted prospect list.

1. Pipeline & CRM Management

• Maintain accurate lead data in CRM/Excel trackers.
• Document call notes, client requirements, and follow-up status.
• Provide daily/weekly reports on lead progress and conversions.

1. Collaboration & Strategy

• Work closely with internal teams (Sales, Delivery, Marketing).
• Suggest new business opportunities or verticals based on market insights.
• Contribute ideas for outbound campaigns, email outreach, and LinkedIn marketing.

Required Qualifications & Skills

• Education: Graduate (MBA in Marketing/Business preferred).
• Experience: 25 years in International Lead Generation, Inside Sales, or Business Development (US/Canada market focus).
• Communication:
• Fluent in English (neutral or near-native accent).
• Excellent telephone, presentation, and written communication skills.
• Technical Skills:
• Proficiency with lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, HubSpot/Zoho CRM).
• Strong internet research and prospecting skills.
• Market Knowledge: Familiarity with US/Canada business culture, healthcare outsourcing, IT/digital services.
• Personality Traits: Smart, proactive, persuasive, organized, and confident.

Preferred Background (Good to Have)

• Prior experience in Healthcare outsourcing (Medical Scribing, Billing, Transcription) or IT outsourcing (Web/Mobile Development, Digital Marketing).
• BPO/KPO/Recruitment industry experience in US/Canada processes.
• Proven record of meeting/exceeding lead generation targets.

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are looking for dedicated sales professionals to drive the adoption of our product at Higher Ed institutions, universities, and colleges in North America. If you're eager to advance your career in sales and grow with a dynamic team, this is the perfect opportunity for you.

Responsibilities

• Own full sales cycle, from prospecting to close.
• Present the product, online and in person, to researchers, teaching faculty and academic librarians.
• Proactively build & nurture relations with clients and users through emails, calls and in person.
• Analyze trends and make data-driven decisions based on priorities in your work.
• Work effectively with other team members to deliver on sales targets, team projects and campaigns.
• Attend trade shows and participate in other marketing activities.

Requirements:

• Willingness to work in 9 AM to 5 PM EST (New York time zone) shift.
• A college degree.
• 2+ years of sales experience, ideally in business development or account management roles
• A drive to succeed and a passion to build a career in sales.
• Excellent communication, presentation, and negotiation skills in person and online.
• Experienced with Salesforce or similar platforms.
• Confidence in dealing with clients and product users.
• Self-motivated, initiative, results-oriented, and willing to learn new skills.

Why Join JoVE?

• A competitive compensation package including unlimited commissions on your sales
• You will make a direct impact in accelerating science research and education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.
•  

Skills required:

1. PHP 7.x, MySQL 5.x

2. Must have experience of 5+ years with core OOP

3. Must have experience in MVC framework Laravel ( Must ) , CakePHP (2/3), CodeIgnitor, deep understanding of MVC architectures etc.

4. jQuery, BootStrap, JavaScript, CSS3, HTML5, AngularJS.

5. Must have Version Control knowledge of Git (preferred), SVN.

6. Must have experience in REST, SOAP API creation and integration for mobile applications.

7. Must be good in scalable programmng and coding PSR standards.

Responsibilities:

1. Ability to handle work independently.

2. Ability to work with large database, can create database and optimize.

3. Able to communicate easily with iOS and Andriod teams.

4. Can solve technical issues and have strong debugging skill.

5. Ability to build strong architecture and analytical skills.

6. Know SDLC and Agile development methodology.

7. Can use latest collaboration tools like Jira, BitBucket, Confluence.

8. Must have developed on SaaS base web applications and enterprise applications.

9. Must be knowing about current technology trends.

• Work with developers to build out CI/CD pipelines, enable self-service build tools and reusable deployment jobs. Find, explore, and advocate for new technologies for enterprise use.
• Automate the provisioning of environments
• Promote new DevOps tools to simplify the build process and entire Continuous Delivery.
• Manage a Continuous Integration and Deployment environment.
• Coordinate and scale the evolving build and cloud deployment systems across all product development teams.
• Work independently, with, and across teams. Establishing smooth running. environments are paramount to your success, and happiness
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the[1]box thinking, teamwork, self-organization, and diversity.

Technical Skills

• Experience with AWS multi-region/multi-AZ deployed systems, auto-scaling of EC2 instances, CloudFormation, ELBs, VPCs, CloudWatch, SNS, SQS, S3, Route53, RDS, IAM roles, security groups, cloud watch
• Experience in Data Visualization and Monitoring tools such as Grafana and Kibana
• Experienced in Build and CI/CD/CT technologies like GitHub, Chef, Artifactory, Hudson/Jenkins
• Experience with log collection, filter creation, and analysis, builds, and performance monitoring/tuning of infrastructure.
• Automate the provisioning of environments pulling strings with Puppet, cooking up some recipes with Chef, or through Ansible, and the deployment of those environments using containers, like Docker or Rocket: (have at least some configuration management tool through some version control).

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills

• NoSQL DB (MongoDB, CouchDB), PostgreSQL
• Mocha test environment
• Should JS testing framework
• Experience implementing mock services
• Nock API mocking
• NPM, Redis
• Typescript / Coffee script experience will be an added advantage
• Experience working with opensource JS projects
• Experience in developing REST API
• Source code management tool - Git / GitHub
• Understanding of TCP/IP networking and client/server web programming model
• Good communication skills
• Should be able to work with the cross-geo client team