Merchant Implementation Manager

• Ensure successful implementation of the new merchant with the goal to increase the number of company Digital ambassadors within the industry.
• Work closely with the merchant and the various CPD teams to guarantee a high-quality project delivery.
• Develop and execute an appropriate implementation plan for on-boarding, testing, and launch
• Configure the Product suite contracted by the merchant.
• Provide training to a select group of the merchant’s staff.
• Document key learning’s and collaborates with Solution and Technical engineers to streamline the integration and onboarding process
• Ensure transition the configured client to the internal Service Desk team and mentor its staff so they can provide full support to the client.
• Analyze and produce statistics and management reports for the leadership team

Education, skills, and experience

• Hands-on experience (1-5 years) and understanding of the eCommerce payment ecosystem and various roles/players (Payment Service Providers, payment schemes, etc.).
• Excellent communication skills whereby fluent English (written and oral) is a must.
• Coordination of end-to-end technical implementation of e-commerce payment products
• Expertise in credit card and international alternative payment solutions
• Expertise in PCI compliance and latest card schemes mandates
• Ability to manage simultaneously multiple projects and client relationships
• Knowledge of Internet and payments API related technologies including JSON, XML, HTML, CSS, and JavaScript
• Strong SQL knowledge
• Former experience in programming tools, including .NET and Java