Sales Executive

🚀Urgent Hiring : MERN Stack Developer

Location : Gurgaon

Work Mode : Work From Office (5 Days a Week)

Experience : 3 to 6 Years

Joining : Immediate Joiners Preferred

Job Description :

We are looking for a skilled and enthusiastic MERN Stack Developer to join our growing team in Gurgaon.

The ideal candidate will be responsible for developing robust web applications using MongoDB, Express.js, React.js, and Node.js.

You will work on both front-end and back-end components, ensuring high performance and responsiveness.

Key Responsibilities :

• Design, develop, and maintain scalable web applications using the MERN stack.
• Collaborate with UI/UX designers and backend developers to implement features.
• Write clean, modular, and reusable code.
• Integrate RESTful APIs and third-party services.
• Optimize applications for speed and scalability.
• Participate in code reviews, testing, and bug fixing.
• Manage version control using Git.

Required Skills :

• Strong proficiency in MongoDB, Express.js, React.js, and Node.js.
• Good understanding of JavaScript ES6+, HTML5, CSS3.
• Experience with Redux, React Hooks, and modern React ecosystem.
• Familiarity with RESTful APIs and JSON data exchange.
• Knowledge of Agile/Scrum methodologies.
• Experience with Git and version control tools.

Good to Have:

• Knowledge of TypeScript and Next.js.
• Experience with CI/CD pipelines and cloud services (AWS/Azure).
• Familiarity with unit testing frameworks like Jest or Mocha.

• Job Summary:

We are seeking a skilled MERN Stack Developer to join our dynamic development team. The ideal candidate will have hands-on experience in building modern web applications using MongoDB, Express.js, React.js, and Node.js. You will be responsible for designing and developing scalable, high-performance web applications and collaborating with cross-functional teams to deliver top-tier solutions.

Key Responsibilities:

• Develop and maintain responsive web applications using the MERN stack.
• Design, build, and maintain RESTful APIs and integrate third-party services.
• Collaborate with UI/UX designers, product managers, and other developers to deliver seamless user experiences.
• Optimize applications for performance and scalability.
• Write clean, maintainable, and efficient code.
• Participate in code reviews and provide constructive feedback.
• Debug and troubleshoot issues across the full stack.
• Implement security and data protection best practices.

Business Development Executive & Manager – IT Infrastructure & Cybersecurity

Solutions

Experience Required

2–6 years of experience in IT Infrastructure / Solutions selling, preferably in Cyber Security,

Cloud, Data Centre Networking, Servers & Storage.

Key Responsibilities

 Identify and create new prospective accounts to expand the customer base.

 Meet and exceed assigned revenue targets through effective sales strategies.

 Develop a basic understanding of products across Cyber Security, Cloud, Data Centre

Networking, Servers & Storage.

 Follow the required sales process diligently to ensure consistency and compliance.

 Maintain accurate and timely entries in the CRM system for pipeline management and

reporting.

 Build strong client relationships through effective communication and interpersonal skills.

 Collaborate with internal teams to ensure smooth delivery of solutions and customer

satisfaction.

Required Skills & Competencies

 Strong ability to generate new business opportunities.

 Goal-oriented mindset with proven ability to meet revenue targets.

 Basic product knowledge in IT Infrastructure domains (Cyber Security, Cloud, Networking,

Servers & Storage).

 Familiarity with sales processes and CRM tools.

 Excellent communication and interpersonal skills.

 Team-oriented with a proactive and positive attitude.

Qualifications

 Diploma or Bachelor’s degree in Business, IT, or related field.

 Demonstrated success in sales roles within IT Infrastructure or related industries

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

About Appitsimple Infotek

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo – a virtual phone system, and SoftwareSuggest – a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

To know more: https://appitsimple.com/

About Software Suggest

SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.

To know more: https://www.softwaresuggest.com/

Roles & Responsibilities :

Prospect & Engage: Identify and engage potential customers in the target market(both domestic and international).

Compelling Presentations: Deliver persuasive sales presentations and product consultations.

Customer Understanding: Grasp customer needs and convey product value effectively.

Contract Management: Efficiently handle contracts and terms.

Sales Targets: Meet or exceed sales targets for revenue growth.

Customer Relations: Build strong relationships with B2B customers, serving as their main point of contact.

Tailored Solutions: Comprehend customer objectives and offer customized solutions.

Ongoing Support: Provide consistent support and check-ins for customer satisfaction.

Feedback Loop: Act as a bridge between customers and the product development team, offering valuable insights.

Requirements:

Proven Success: Demonstrated success in B2B sales, preferably in SaaS.

Communication Skills: Excellent communication and negotiation skills.

Technical Acumen: Strong technical understanding of SaaS products.

Customer-Centric: Passion for delivering exceptional customer experiences.

Leadership: Ability to mentor and lead sales professionals.

Problem Solver: Strong problem-solving skills for technical and business challenges.

Collaborative: Effective collaboration with cross-functional teams.

Innovative: Analytical thinking and innovative problem-solving.

Organized: Strong organizational and time management skills.

Perks of Working with Us!

5-day Workweek

Unlimited Paid Leave Policy

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Mandatory Skills

• Experience in Technical Writing/Information Development
• Experience writing topic-based and task-oriented documentation according to company style guidelines, requiring minimal editing from senior ID staff
• Experience developing enterprise systems software documentation for users and system administrators
• General knowledge on DITA concepts and IDCMS: ID (Information Development) Lifecycle and Content Management System
• Excellent interpersonal, communication, and teamwork skills
• MS Word

Roles, Responsibilities

• Effectively collaborate with project stakeholders to scope ID work
• Attend ID and Dev core meetings to understand ID requirements and plan, write and maintain concise but complete internal and external technical information (end user manuals, troubleshooting topics, compliance documentation, API descriptions) in compliance with client and team guidelines
• Independently research for relevant information and perform content reviews
• Work alongside multiple teams in a fast-paced agile environment towards providing high quality written content.
• Follow recommended style and business guidelines; using approved templates
• Being technically savvy in the areas of documentation by being hands-on with new and current product features
• Being proficient in usage of documentation tools & systems and aware of new technologies in documentation, industry best practices.
• Delivering the work allocated in time and with quality including translations and documentation build packages