Machine learning

We are looking "Associate" for Reputed Client @ Chennai Permanent Role.

Experience: 0 - 2 Yrs

Responsibilities:

• Handle up to two (2) Chat concurrent chats or one voice interaction(s) in an efficient or effective manner.

• Provide friendly and efficient service via chat or voice support to our customers regarding 

  - Order Status Queries

  - Promotional Assistance

  - Product Information

  - Site & App Navigation & Troubleshooting

  - Problem with Orders Received Queries

• Maintain a strong customer service focus – “Active communication” skills with ability to empathize with the customer and prioritize customer needs.

• Accurately log all handled chats and calls in the appropriate tools, as outlined in our case management process.

• Consistently achieve metric goals proactively and independently with minimal direction and support.

• Stay up to date with and follow on-going process, product, and policy changes.

• Ensure the privacy and security of Client and Sutherland information

• Build a culture of open and honest communication by offering and being open to receiving feedback.

• Promote the culture, values, and mission of Shutterfly and Sutherland and act as a messenger to brand and community.

Requirements:

• Excellent command of the English Language and communication skills

• Ability to type 35-40 words per minute

• Competently multi-task in a fast-paced environment

• Enjoys challenging learning experiences, views failures as a learning opportunity, flourishes in unfamiliar territory, and is a relentless learner.

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Ability to build rapport and relate well to diverse global customers. Use tact to mediate high-tension situations.

• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays, as our customers need us. Shifts may include evening or early morning hours.

• Ability to handle conflict, maintain composure, and be a settling influence in stressful situations.

• Genuinely care about people and are eager and ready to help under any circumstances.

• Can communicate with clarity, style, compassion, and purpose.

• Technical aptitude and the ability to pick up new technology quickly. 

Job Title- PHP Developer

Location : Mumbai, Navimumbai

Job Description-

We are looking for a PHP Developer responsible for managing back-end services and the interchange

of data between the server and the users

Responsibilities

- Integration of user-facing elements developed by front-end developers

- Build efficient, testable, and reusable PHP modules

- Solve complex performance problems and architectural challenges

Skills And Qualifications

- Strong knowledge of PHP web frameworks {such as Laravel, Codeigniter, depending on your technology stack}

-Any JS Framework experience like NodeJS, Angular JS, React JS will be an advantage.

- Understanding the fully synchronous behavior of PHP

- Understanding of MVC design patterns

- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

- Knowledge of object oriented PHP programming

- Understanding accessibility and security compliance

- Strong knowledge of the common PHP or web server exploits and their solutions

- Understanding fundamental design principles behind a scalable application

- User authentication and authorization between multiple systems, servers, and environments

- Integration of multiple data sources and databases into one system

- Familiarity with limitations of PHP as a platform and its workarounds

- Creating database schemas that represent and support business processes

- Familiarity with SQL/NoSQL databases and their declarative query languages

- Proficient understanding of code versioning tools, such as Git

Job description

1. Candidate must have good communication and soft skills

2. Must have experience in domestic outbound sales.

3. Must have a zeal for acquiring maximum sales

4. Must have good convincing skills

5. Responding to inquiries concerning things or the organization

6. Posing questions to comprehend client necessities and close sales

7.. Acquiring and updating an individual's contact details.

8. Calling active or old customers to encourage the purchase of items.

9. Make calls regarding inbound and outbound sales.

10. Source new sales opportunities through inbound lead follow-up and outbound cold-call

11. Understand customer needs/requirements and pitch course

12. Meeting daily and monthly targets with respect to call volume and sales

• At least 3 year of experience in UI/UX and product design
• A clear sense and taste in good visual design
• Good knowledge in design fundamentals, such as design thinking frameworks, with the ability to take on a structured approach in solving problems
• Deep empathy and interest in keeping your customers point of view in the forefront, constantly bringing questions back to what will serve them best
• Have proven design chops, experience shipping products, and understand what it takes to build valuable and meaningful experiences.
• Ability to thrive in startups with a fast-paced environment and take ownership for working through ambiguity

• Work on design projects across the entire product lifecycle and multiple product launches
• Work and partner closely with engineering, product, and business partners to find sophisticated but practical solutions to design challenges.
• Compile research, create user flows & design mockups and high-fidelity user interfaces
• Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.
• Provide design thinking and leadership to develop the right product strategy to tackle problems and come up with solutions that delight our users.
• Take full ownership of your work, and take responsibility for every last detail, every step of the way.

Industry: Recruitment & Staffing (must have)

Required Experience and Qualifications:
- 2 years of experience
- Should have sold/is selling recruitment/talent/staffing/workforce solutions
- Hands-on experience in sales, business development, B2B, lead generation, telephone & email prospecting, corporate sales, market mapping & research, cold calling, appointment generation, etc
- Passionate about making talent acquisition cognitive
- New customer acquisition
- Ready to learn and unlearn

Benefits: Paid holidays, work detox leaves, menstruation leaves for women, robust incentive plans, education allowance, mobile reimbursement, etc.

Key Tasks and Duties:
- Prospecting for new clients/lead generation
- End-to-end B2B selling
- Monthly and annually new client acquisitions
- Direct communication with customers via e- mail and telephone to promote Reed & Willow & its Service Range
- Execute marketing plan/marketing campaigns (e.g. targeted e- shot, mail shot)
- Follow up and qualify contacts from web registrations, promotions, events, and other marketing and sales activities
- Preparation and presentation of results from campaigns
- Setting up Sales Meetings with qualified prospects
- Recording of all sales activities in the CRM- Market research feedback

Traits of our Team:
Motivation and drive: 
- Is driven and enthusiastic, which encourages commitment from others
- Responds positively to problems and uses them as an opportunity to do things differently or better

Planning and organizing: 
- Structures work to achieve the best outputs
- Anticipates and adjusts for problems and roadblocks, taking responsibility for prior commitments

Delivering results and continuous improvement:
- Is flexible and able to revise the plan when needed
- Analyses issues or set- backs without bias, and is open about mistakes to encourage learning
- Meets targets and deadlines