Machine Learning Lead

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

We are seeking a dynamic, creative, and result-oriented Digital Marketing Executive to manage and execute the company’s digital marketing initiatives. The ideal candidate will be responsible for planning, implementing, and optimizing marketing campaigns across various digital platforms to enhance brand visibility, generate quality leads, and support overall business growth.

The role requires a strong understanding of digital marketing tools, content creation, SEO strategies, social media management, and marketing analytics. The candidate should be proactive, analytical, and capable of managing multiple marketing activities independently while collaborating with internal teams.

Key Responsibilities

Digital Marketing Strategy

• Develop, plan, and implement comprehensive digital marketing strategies aligned with the company’s business objectives.
• Identify new digital marketing opportunities to increase brand awareness, website traffic, and lead generation.
• Monitor industry trends and competitor activities to optimize marketing strategies.

Social Media Management

• Manage and optimize company social media platforms including LinkedIn, Facebook, Instagram, and other relevant channels.
• Plan and execute performance-driven social media campaigns to increase engagement and brand reach.
• Create engaging posts, creatives, and campaign strategies to maintain a consistent brand presence online.

Content Creation & Marketing

• Develop, curate, and manage high-quality marketing content such as blogs, articles, case studies, newsletters, and social media posts.
• Work with design and creative teams to produce compelling visual content and marketing creatives.
• Ensure all content aligns with the company’s branding guidelines and marketing objectives.

Search Engine Optimization (SEO)

• Conduct keyword research and implement effective SEO strategies to improve website rankings and organic traffic.
• Optimize website content, landing pages, and blogs to enhance search engine visibility.
• Monitor SEO performance and suggest improvements based on analytics and search trends.

Email Marketing & Automation

• Plan and execute email marketing campaigns, newsletters, and promotional mailers.
• Manage marketing automation tools to nurture leads and maintain engagement with prospects and customers.

Campaign Performance & Analytics

• Track and analyze marketing campaign performance using digital analytics tools such as Google Analytics and social media insights.
• Generate MIS reports and present actionable insights to improve campaign performance and ROI.
• Optimize campaigns based on data-driven analysis.

Video Marketing & Creative Development

• Edit and produce high-quality videos and digital creatives for social media and marketing campaigns.
• Collaborate with internal teams to develop innovative visual content that enhances brand engagement.

Exhibition & Event Marketing

• Coordinate company participation in exhibitions, trade shows, and marketing events.
• Manage stall planning, branding materials, promotional activities, and lead management during events.
• Support post-event marketing activities and follow-up campaigns.

Cross-functional Collaboration

• Work closely with sales and internal teams to align marketing strategies with business goals and revenue targets.
• Assist in creating marketing materials and presentations to support the sales team.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• A Mechanical Engineering background will be an added advantage.

Main responsibilities and duties:

 Reviews deals on Salesforce with a commercial mindset and assesses the strength and

revenue potential of the deal.

 Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this

knowledge to suggest improvements to submitted deals in order to maximise potential

profit.

 Works closely with the Merchandiser to ensure deals on-site are bringing in incremental

sales and aren’t cannibalising other deals.

 Provides relevant focus to the sales team to improve quality of deal submissions.

 Prioritises approved deals on the copy board, ensuring deals are written in priority order,

ensuring deals launch in time for key selling periods.

 Schedules launch date of deals.

 Identifies top deals that require a more in-depth write-up from the copy team and ensures

these are written in a timely manner.

Technical Skills required:

 BCom/BBA/MBA Degree or previous experience in a relevant sector

 Proficiency in Microsoft tools (e.g. excel)

 Ability to analyse data sets in order to arrive at logical conclusions

 Experience in tools such as SQL and Power Bi useful but not essential

Soft Skills required:

 Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of

ongoing tasks / projects

 Ability to work with people with a variety of styles and working cultures

 Analytical mindset

 Attention to detail

 Strong communication

 Commercial Acumen

Designation: Magento Developer / Sr. Magento Developer

Experience: 3+yrs

Location: Anywhere in India ( WFH for now for next 8-10months)

No. of Positions: 2

Notice Period: Immediate / Less than 30days (Do not share which is above this notice period)

Job Description:

Magento Developers with 3+ years of experience

1) Should have hands-on experience in Magento module/extension development

2) Should be able to quickly understand existing custom modules in Magento and customize and manage it further.

3) Hands-on experience in developing and consuming API/REST calls both inbound and outbound within Magento

4) Should know how to develop WebService/API/REST calls as per Magento architecture, coding standard

5) Troubleshooting integration issues from API/REST calls.

6) Excellent knowledge of PHP, JavaScript, HTML5, and CSS.

7) Good working experience on MySQL, developing complex SQL queries, design tables/database for complex business models

8) Knowledge of MVC, OOPs, Design Patterns – especially the design patterns used in Magento

9) Knowledge of Magento theming / UI components is preferred.

10) Hands-on experience with Magento 2 Porto Theming

11) Knowledge of deployment process in Cloud, especially for Magento

12) Should be competent and confident to speak up in team meetings, discussions, war rooms

13) Good command of English language

14) Should be able to work under minimal supervision

15) Should be able to coordinate with other teams and collectively solve issues.

16) Should be able to work independently as well as team

17) Candidate should have prior work experience in Magento Enterprise.

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)

Smart Ship © Hub Digital is the company for you! We're looking for Project Manager Professionals from Maritime domain, in our growing global team.

Desired Candidate Profile:

• Good Customer success handling experience.
• Excellent verbal & written communication skills
• Excellent leadership & team managing skills, Customers and deliveries

Roles and Responsibilities:

• Arrange and participate in discussions to ensure solutions are designed for successful deployment.
• Delivering products in an iterative, agile software lifecycle Desired Competencies / Experience.
• Develop detailed project plan to track progress, Knowledge of managing projects with use of risk management, quality management & scope change management.
• Responsible for managing timing, resources, budget and quality commitments of programs. Manage software budget and resource plan of scrum teams in alignment with project needs.
• Has strong technical knowledge and expertise in resolving technical issues. Ensure project dashboards are up to date for stakeholders review Innovate and identify measures for quick and flawless project delivery. Assess technical skill requirements and ensure that resources can meet those requirements by creating learning opportunities.
• Lead technical project teams as required, including engagement with third parties, product managers, and internal partners, through all stages of the SDLC.

Education/Qualification:

BS/MS in computer science or prior experience as a software engineer

• Certified Scrum Master
• PMP or equivalent - nice to have to apply.

Job Responsibilities:

1.Make 20 Calls each day to filter and qualify leads as per the program suitability

2.Conduct min of 18 zoom meetings/walk-ins each week for qualified and interested candidates

3.Conduct minimum of 10 assessments each week against the shortlisted and thereby interested for enrolment candidates alone

4.Facilitate the entry level assessment and result discussions with the concerned as instructed by the reporting head
5.Bring in 3 closures each week of meticulously either full sale value or of part payments

6.Exhibit effective client relations and bring in passive income by creating referral database

7.Conduct in person meetings with walk-ins client as assigned

8.Maintain up-to-date MIS reporting (call logs, sales summary sheet, target tracker & Selection list Superr’30). And adapt to any new addition to the list.
9.Ensure 20 closures of 100 qualified leads assigned in a month
10.Attend all weekly review meetings and come prepared with the sales review summary report
11.Liaison efficiently with back-end operations for hassle free client handling and ensure client is informed with no discrepancy of his best chances and impact of our services

12.Attend all training programs as and when requested by the reporting head

13.Facilitate new joiner training programs as instructed by the head.

14.Participate in marketing initiatives as and when required.