Sailpoint IIQ Developer

Job Title : Lead Database Engineer

Location : Gurgaon Sector-43

Experience Required : 4+ Years

Employment Type : Full-Time

Summary :

We are seeking a highly skilled Lead Database Engineer with expertise in managing and optimizing database systems, primarily focusing on Amazon Aurora PostgreSQL, MySQL, and NoSQL databases. The ideal candidate will have in-depth knowledge of AWS services, database architecture, performance tuning, and security practices.

Key Responsibilities :

1. Database Administration :

• Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL database systems to ensure high availability, performance, and security.
• Implement robust backup and recovery procedures to maintain data integrity.

2. Optimization and Performance:

• Develop and execute optimization strategies at the database, query, collection, and table levels.
• Proactively monitor performance and fine-tune RDS parameter groups for optimal database operations.
• Conduct root cause analysis and resolve complex database performance issues.

3. AWS Services and Architecture :

• Leverage AWS services such as RDS, Aurora, and DMS to ensure seamless database operations.
• Perform database version upgrades for PostgreSQL and MySQL, integrating new features and performance enhancements.

4. Replication and Scalability:

• Implement and manage various replication strategies, including master-master and master-slave replication, ensuring data consistency and scalability.

5. Security and Access Control:

• Manage user permissions and roles, maintaining strict security protocols and access controls.

6. Collaboration:

• Work closely with development teams to optimize database design and queries, aligning database performance with application requirements.

Required Skills :

• Strong Expertise: Amazon Aurora PostgreSQL, MySQL, and NoSQL databases.
• AWS Services: Experience with RDS, Aurora, and DMS.
• Optimization: Hands-on experience in query optimization, database tuning, and performance monitoring.
• Replication Strategies: Knowledge of master-master and master-slave replication setups.
• Problem Solving: Proven ability to troubleshoot and resolve complex database issues, including root cause analysis.
• Security: Strong understanding of data security and access control practices.
• Collaboration: Ability to work with cross-functional teams and provide database-related guidance.

Preferred Qualifications :

• Certification in AWS or database management tools.
• Experience with other NoSQL databases like MongoDB or Cassandra.
• Familiarity with Agile and DevOps methodologies.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Required Experience

· 3+ years of relevant technical experience as a data analyst role

· Intermediate / expert skills with SQL and basic statistics

· Experience in Advance SQL

· Python programming- Added advantage

· Strong problem solving and structuring skills

· Automation in connecting various sources to the data and representing it through various dashboards

· Excellent with Numbers and communicate data points through various reports/templates

· Ability to communicate effectively internally and outside Data Analytics team

· Proactively take up work responsibilities and take adhocs as and when needed

· Ability and desire to take ownership of and initiative for analysis; from requirements clarification to deliverable

· Strong technical communication skills; both written and verbal

· Ability to understand and articulate the "big picture" and simplify complex ideas

· Ability to identify and learn applicable new techniques independently as needed

· Must have worked with various Databases (Relational and Non-Relational) and ETL processes

· Must have experience in handling large volume and data and adhere to optimization and performance standards

· Should have the ability to analyse and provide relationship views of the data from different angles

· Must have excellent Communication skills (written and oral).

· Knowing Data Science is an added advantage

Required Skills

MYSQL, Advanced Excel, Tableau, Reporting and dashboards, MS office, VBA, Analytical skills

Preferred Experience

· Strong understanding of relational database MY SQL etc.

· Prior experience working remotely full-time

· Prior Experience working in Advance SQL

· Experience with one or more BI tools, such as Superset, Tableau etc.

· High level of logical and mathematical ability in Problem Solving

· 3+ years java development experience with JSE/JEE, Java based Micro-services framework and implementation, Spring framework, Hibernate framework, SQL etc

· Hands on experience on Spring boot & Microservices .

· Strong knowledge of micro-service logging, monitoring, debugging and testing

· Implementations experience of micro-service integration, packaging, build automation and deployment.

· Object Oriented analysis and design using common design patterns.